High-level customer service, a pleasant site to use, regular deliveries, lots of deals and discounts.
2 weeks later and still no delivery estimate on my shipment, it took almost five days to even ship, worst online shopping experience.
I have got the best experiences with gearbest. Com. Lots of stuff, awesome prizes and great shipping time. This is what you want
Great prices and good gadgets!
Many review by the products, so you can decide easily to buy or not!
If something goes wrong they give full refund.
I have made more than 10 purchases from Gearbest. Great Store! The customer support is impeccable and very informative.
Always my first choice site if i want to buy something online, good service, also great products with low prices :D
Very good store, everything ok with all orders great support fast quick shipping low prices
Order No.: **************402
very good store, i recommend it! Five stars! Every order i made is great!
Order No.:W1708101727042953
Excellent services, fast shipping, can find almost everything what you want. Especially electronics and mobile devices for very good prices.
I purchased bluetooth headphones. Arrived on schedule, choosing shipping with tracking number. They work perfectly.
Excellent shop! I've been buying it for several years. Only original goods! I'm happy with everything!
No complaints here. Great prices, low cost or free international shipping without delays. Good communication. Thanks Gearbest!
Incredibly fast support, great price, delivery on good terms, fulfillment of guarantees, and easy to use website.
My order was delivered correctly without any problem and within the time limit. Nice price, Support is fast, I recommend this site
I bought several products
Smartphone, vacuum cleaner, cover
Everything is great, fast shipping, good prices
I'm satisfied with everything. Good communication! Warranty Enforcement is OK! Duty-free for Europe!
Gearbest gives you sometimes the best deals and with their customer service that is pretty fast, it makes me want to buy again.
I had a great experience buying in gearbest, low prices, very fast shipping and an excellent support center
A super store ready to quickly meet your orders arriving very packed goods, prices are competitive and the product always arrives!
The cheaper electronic shop since ever, maybe sometimes in late with shipping but products are Always as reported into their description.
Overview
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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- Coventry, WMID, United Kingdom
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michel,
Thank you for taking your time to write your review. First, we want to offer my sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 3-5 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take more time to process.
If you choose flat rate shipping, the normal shipping time will be about one month, the tracking information may not be up-to-date by the shipping company since it is a slow shipping method.
Would you please send us an email to Gearbest@outlook.com and let us know your order number so that we can check more details?
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service