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Gearbest
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GearbestReviews 10,712

4.2
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,485
value
3,461
shipping
3,493
returns
2,586
quality
3,440

We monitor reviews for authenticity

Morocco
1 review
0 helpful votes
Follow abdellah Z.
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Already made several orders here and its always great in many things. Promos, quality, warranty, speed of delivery. Of course it's also a marketplace and there are different sellers with different goods and service quality. But You can always see reviews and be sure GearBest will support You in case of something.

Date of experience: April 4, 2020
Pakistan
1 review
0 helpful votes
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Experience on GearBest
April 4, 2020

I have received my ssd that I ordered on time. I have received the same product that I ordered and product quality is excellent. I will definitely use Gearbest for shopping again and also suggesting it to my friends.

Date of experience: April 4, 2020
Ukraine
1 review
0 helpful votes
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Good. Great. Easy. Promos, quality, warranty, speed of delivery. Of course it's also a marketplace and there are different sellers with different goods and service quality. But You can always see reviews and be sure GearBest will support You in case of something.
As for orders from GearBest. It's the best. Always fast delivery, good packaging, original and usually international versions of devices. And many branded deals.
Application requires some work and they always glad to receive users reports and improve functionality. Support is always in touch.

Date of experience: April 2, 2020
Florida
1 review
1 helpful vote
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False advertising
June 12, 2020

This company posted they have N95 masks in stock during this coronavirus epidemic, knowing that was false. I asked wheres my order, they say oops we ran out. Wrong, the American people are out of work, trying to survive and this pathetic companies taking people's money. So sad

Date of experience: March 30, 2020
Greece
1 review
0 helpful votes
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Good products for good prices
March 30, 2020

I have ordered quite a few things and everything is exactly a advertised.
Even some minor issues I had were quickly resolved.
Definitely gonna continue using Gearbest

Date of experience: March 30, 2020
Italy
1 review
0 helpful votes
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Great experience with Gearbest
March 28, 2020

I purchased some electronic articles from Gearbest, all of them are perfect as I expected and even the shipping was really fast

Date of experience: March 28, 2020
NL
1 review
0 helpful votes
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Great
March 28, 2020

I have been a customer of gearbest since the past few years. I have always been satisfied with the range of choices available and ease of operation of the website. My packages came to me in time and the quality of the goods were as was promised.

I am and will recommend Gearbest to others as well.

Date of experience: March 28, 2020
Canada
1 review
2 helpful votes
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Crooks, stay away!
June 12, 2020

3 months after placing my order and I have neither my item nor my money back from requesting a refund. After following up on the refund they provided me confirmation that they sent payment. Fair enough, as it is probably taking some time to hit my credit card. BUT, they refunded me 25% less than I paid.

I don't know if they are trying to game the FX rate between my currency and USD or what! They are crooks, their website is an absolute maze of broken links and confusing systems. I will not be purchasing from them again and nor should you.

Date of experience: March 27, 2020
Italy
1 review
0 helpful votes
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Very Good site
March 27, 2020

They are very worth of trust, many products and competitive prices, fast shipping and good support (ticketing)

Date of experience: March 27, 2020
Brazil
1 review
0 helpful votes
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I never had problem with this site
March 24, 2020

My purchases are safe and secure at Gearbest. As I live in South America, the purchase takes +/- a month or two, but it always arrives

Date of experience: March 24, 2020
Canada
1 review
0 helpful votes
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GearBest Store
March 22, 2020

I made some purchases. I like quality, delivery and customer service. My first purchase was Umidigi F1 phone, which I get on time. Later I ordered some cables for iPhone and headphones. The iPhone cables were the same quality as originals. Headphones were cheap but not bad! One my parcel didn't get to me and I got a full refund pretty quick. This store is really amazing!

Date of experience: March 22, 2020
Peru
1 review
0 helpful votes
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Sigan así Gearbest
March 22, 2020

Siempre hago compras en Gearbest, ya que en mi opinión es la mejor pagina de compras, su servicio y su atención son las mejores.
El soporte es increíble, ya que se preocupan que el cliente salga satisfecho y feliz, a todos les recomiendo esta pagina que esta increíble.

Date of experience: March 22, 2020
Brazil
1 review
0 helpful votes
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Bom aplicativo para compras online
March 21, 2020

Boa diversidade de produtos, entrega bem rápida, fácil localização

Date of experience: March 21, 2020
Canada
1 review
0 helpful votes
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I bought 3 phones at gearbest along with a few smaller items like wireless headphones; one of the phones was by a small company called elephone and it wasnt working as it should; gearbest offered me a new phone (I picked xiaomi mi mix 2) and it worked perfectly for me! Great customer service and amazing products would get my tech from here!

Date of experience: March 19, 2020
Spain
1 review
1 helpful vote
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The best shop for original XIAOMI
March 19, 2020

For me Gearbest is the best shop for electronics, the have the best prices, and the shipping is very fast too.

Recommended 100%

Date of experience: March 19, 2020
Romania
1 review
0 helpful votes
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Great experience
March 16, 2020

I ordered a Redmi Note 8 somewhere in December. It came really quickly (like a month from China to Romania), and the experience was great. They offer the best prices, the cheapest shipping, and a really good customer experience. I recommend them to anyone. I will buy from them in the future when I can.

Date of experience: March 16, 2020
Lithuania
1 review
0 helpful votes
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Gearbest is the only one
March 15, 2020

Talking about the gearbest, I cannot imagine my life without this company, they have any type of stuff, they have a great deals on items, the website is so easy to use and the support is so fast compared to other online shopping websites. If something bad happens, you don't get your items delivered they refund you full price or even try to make what is better for the customer. They do everything for the customer! I have been using gearbest 5 years and over 100 items bought there was no issue at all. Gearbest loves you! The only one I love to buy at! Gearbest 10/10!

Date of experience: March 15, 2020
Brazil
1 review
0 helpful votes
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One of the best stores to import.
March 14, 2020

Gearbest is my favorite store, as it has great quality products at a good price. The service is another positive point of the store, every time I contacted the support, I was well attended and the problems were solved.

Date of experience: March 14, 2020
Indiana
1 review
0 helpful votes
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Super!
March 14, 2020

Item arrived really fast from gearbest and it was the absolute best price I could find very happy would buy from again

Date of experience: March 14, 2020
India
1 review
0 helpful votes
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Highly recommended online retailer
March 10, 2020

Gearbest is my first choice. All my orders arrived in excellent packaging and as advertised. And, their customer service is always prompt

Date of experience: March 10, 2020

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom