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Gearbest

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Overview

Gearbest has a rating of 4.6 stars from 10,722 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality, and fast delivery. Gearbest ranks 348th among Gadgets sites.

  • Service
    3310
  • Value
    3286
  • Shipping
    3316
  • Returns
    2441
  • Quality
    3267
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
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1584
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How would you rate Gearbest?
Top Positive Review

“Good store and happy with my dealing so far”

Nadjib H.
6/19/17

I have ordered few items from Gearbest, the latest being a Mi Band 2. The product itself is very good, as advertised, and arrived well packaged. In general Gearbest is better value for money than most other sites. The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option. Based on my dealing so far with GearBest, I do recommend the website.

Top Critical Review

“Gearbest is a scam”

Vern M.
12/3/23

I ordered items from gearbest in the past several years ago and did receive them but more recently they just offered items and never delivered and wouldn't return messages and never refunded me the money or sent the items

Reviews (10,722)

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Reviews that mention popular keywords

customer service (1466) customer support (418) quality products (316) delivery time (270) credit card (129) store credit (65) post office (92) phone number (31)
Thumbnail of user memop
1 review
0 helpful votes
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December 24th, 2015

Ordered a beautiful bluetooth speaker, unfortunately it broke down and got a new one for free without hassle! I would recommend Gearbest as they are really focusing on their customer service. The quality of the products are checked by the customers themselves (so myself too!)

Thumbnail of user maxp46
1 review
0 helpful votes
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May 18th, 2017
Verified purchase

About 30 orders, all delivered. One order did not come, after contacting the store immediately resubmitted. Today this product has already been received. I like the system of discounts and accumulation of points. Thanks to this, you can purchase goods much more profitable than in other stores. A huge range of goods.

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Thumbnail of user slawekk2
1 review
0 helpful votes
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August 16th, 2019
Verified purchase

I've been ordering goods from Gearbest for a long time. This is one of my favorite shops. Huge range of products, low prices. There are also exclusive products. Quick shipping. If there are any problems, the service always solves them. Excellent shop. I recommend it.

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Thumbnail of user herbertq
1 review
0 helpful votes
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May 3rd, 2015

It was my first time making any purchases at GearBest.com. I must say, stumbling across this site was the best thing ever! They have so many different cool items at great prices! What's best about their services is that they include free shipping at no additional cost without minimal purchase.

Thumbnail of user lazurowyl
2 reviews
0 helpful votes
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December 22nd, 2015

The store often sell goods at very attractive prices. The order W************** was made 10.26.2015, 10.30.2015 sent, as evidenced by the photo package. 11/13/2015 goods have been received - a total of 18 days - it's very good for delivery to Russia. Were obtained 2 original LED lamps Xiaomi, everything fits the description.

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Thumbnail of user mateusze
Mateusz E.
1 review
1 helpful vote
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October 12th, 2018

After making a few successful orders I can finally make my opinion.
Currently it is the best on-line store for electronics and home appliances.
I never had a problem with order, every change is sent to user by e-mail. They do care about the customer.
Many payment options, also they have different warehouses around the globe so sometimes you can get your package in just a few days.

For this moment I trust them 100%

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Thumbnail of user danielsonc
1 review
1 helpful vote
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May 17th, 2018
Verified purchase

I highly recommend gearbest mostly because they dispatch my orders fast and the customer support always answers in less than 24 hours in work days (Its one shop, much better than a marketplace with various vendors). The app is well made and makes shopping easier.

Thumbnail of user bryans48
1 review
3 helpful votes
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September 15th, 2015

I ordered two items from GearBest. I knew they would not be high quality but I like cheap gadgets to toy with too. Unfortunately, they were utter junk. First, a rigid banded smart watch/pedometer, broke when I tried to slide it on my wrist. I don't have big wrists by any stretch of the imagination, the band just didn't have any give and cracked at one of the joints right away. Next, a watch that arrived broken. Two small supposedly functional hands on it were detached when I got it. Furthermore, the watch didn't track time correctly. I posted reviews for the items on the site and neither have shown up. Then I started looking at their reviews; there are absolutely none below 4 stars. Looks like they only post 4 and 5 star reviews and any negative reviews are ignored - check for yourself. I will never buy from them again.

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Bryan,

We're extremely grateful for your constructive feedback.

We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or your ticket number so that we can offer you a better solution?

Thank you again for bringing these matters to our attention.

Best regards,
Gearbest.com

Thumbnail of user ruslano5
1 review
0 helpful votes
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November 27th, 2017

Very good store.
After several purchases on the gearbest I almost completely switched to it from other online stores. Prices here are generally much smaller, an excellent system of charging points for orders that can then be used as real money with the following orders. Often you can catch coupons with excellent discounts on which goods can be taken almost for free.
Most orders come to Ukraine within two weeks.
The support service works well.
While no parcel has been lost or damaged, I hope this will continue.
I highly recommend this store.

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Thumbnail of user jozsefh5
1 review
0 helpful votes
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August 6th, 2019
Verified purchase

Gearbest is one of my favorite shops from china. They have great deals and coupons, what are really unmissable prices for goods. If the order have problems or warranty needed, the support always helpful and giving solution within 1-2 days.

Thumbnail of user codyt34
1 review
0 helpful votes
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December 1st, 2019
Verified purchase

It's hard to beat the prices at GB. There is something here for everyone. It takes some time to ship, but thus is the issue with buying straight from CN from US. Also, their stock status was incorrect on my last order, and I ended up having to get the item elsewhere. Dealing with customer service was simple, and they quickly refunded me, so I have no animosity towards GB in any way.
Nonetheless, I will not hesitate to shop here again, as the prices are terrific.

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Thumbnail of user julief208
1 review
0 helpful votes
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November 29th, 2019
Verified purchase

I've ordered many things on Gearbest and not once has it let me down. The delivery time depends on the stock quantity. For very demanding products, you have to be extremely patient. You can in deed wait up to 1 month. But if there's a problem with the order, Gearbest's support team responds quickly (that's a deal breaker for me). I'll be honest, I was a little skeptical about ordering online, but all my past experience with gearbest was perfect. I've also ordered some hefty priced stuff as a PC laptop and cellphones. And everything came in excellent shape. I highly recommend Gearbest.

Thumbnail of user eversont1
1 review
0 helpful votes
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April 6th, 2019
Verified purchase

Great place to find different and creative gifts, with a fair price, even being an international shopping site. Sometimes the delivery may take, but not because of the gearBest. In fact, their support in this issue of deliveries is great, they are very attentive.

Thumbnail of user hoppyh
1 review
0 helpful votes
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November 29th, 2017

Ive been shopping on gearbest website for about 6 months never had any problems at all customer service is outstanding the staff are friendly they try there best to solve your issues as fast as possible not that I had many problems all my products have come and well packed I would recommend gearbest to anyone great company

Tip for consumers:
If you thinking about ordering from gearbest try it you won’t be disappointed

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Thumbnail of user gs55
1 review
7 helpful votes
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December 5th, 2015

Avoid this "shop" if you don't want to loose your time:
2015-11-22 ordered two items and paid in full. In both items pages they say "Dispatch: Ships within 3-5 business days"
2015-11-29 7 days later - nothing happened - when I checked the order status it says "processing", so I sent ticket to them asking what's going on with my order
2015-12-05 almost 2 weeks after placing order - the order status is still "processing" - the ticket is still without any answer.

Update: after a lot of tries and promises I received finally the refund.

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear G S,

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Gearbest.com

Thumbnail of user dariuszs4
1 review
0 helpful votes
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December 30th, 2017
Verified purchase

I would like to share my opinion about the store with you. At the beginning I was quite suspicious because of the geographical distance that separates me from the seller. Fortunately, unnecessarily
I've ordered a few things from Gearbest now. Each product received was original and works well. Most of the items came to me quite quickly and well packaged. Customer service is very friendly, but I think that not everyone understands English well, but they try their best, it only takes a little more time, which was not a problem at the moment. And they have a really nice point system, so you can save some money when you buy, although prices are low. I can only recommend a gearbest and we will definitely order it again.

Thumbnail of user idov1
1 review
0 helpful votes
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September 30th, 2017
Verified purchase

After ordering a cell phone, robotic cleaners and more from this website, I can honestly say - the prices are super low (there are almost always coupons you can use!), the shipping is super fast (got my phone sent to Israel within 13 days of order), and support is very helpful and fast. Wanted another adapter for the electric charger, asked for 3.5$ and they immediately refunded 5$ to my paypal account. I love doing business with them. I've already recommended this site to friends. This is an honest review, I'm not being forced or paid to do this. Believe me, Gearbest is fast, cheap and reliable.

Thumbnail of user romanp32
1 review
1 helpful vote
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February 23rd, 2018
Verified purchase

I am positively surprised... because I was sceptical about, how a company from the other end of the world is going to be able to deliver me anything so fast... but They did. I bought till today lots of stuff and everything was just as it should. No problems with anything during transaction. Good quality products. Reliable customer service. Didn't let me down so far. I recommend Gear Best.

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Thumbnail of user ivank48
1 review
1 helpful vote
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May 20th, 2017

It's not the first time I've bought gadgets on GearBest. I can recommend this shop to everybody because of the following reasons: lower prices (compared with competitors), fast delivery, good customer service and perfect quality of the products.

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Thumbnail of user dennisb34
3 reviews
21 helpful votes
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April 14th, 2016

Placed an order for some flashlights on Tues & paid by Mastercard, not PayPal. Got a call the next afternoon from Citibank Fraud Dept asking if I tried to use my card at PayPal for a $100 transaction that was declined. I did not. Checked my cc account online and saw 6 separate $15 charges to a landscape company in Oakland, CA. I did not make these charges either. Gearbest.com was the only place I used this card recently.

Citibank account has been closed. If I could just cancel the Gearbest.com order, then I would. After reading about all the defective merchandise this company sends out, I don't even want to deal with them. Should have done my research before ordering from them. You have now been warned...

Thumbnail of user lilyl19
Lily L. – Gearbest Rep

Dear Dennis,

Thanks for your feedback.

We are sorry to hear that your Credit Card information is disclosure. Gearbest has thousands of transactions every day without any information risks. Please kindly check here: http://www.gearbest.com/about/privacy-policy.html Transactions on gearbest is safe and reliable.

Thanks again for bring this issue to our attention.

Best Regards,
Gearbest.com

Thumbnail of user svens10
1 review
0 helpful votes
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April 22nd, 2017
Verified purchase

Gearbest has quickly become my favourite shop for stuff ranging from car stereos to (much) vape gear or small electronics. Especially the flash sales are hard to resist, and though I know some stuff can be bought even cheaper elsewhere, I gladly pay a few dollars more knowing GB provides authentic stuff and decent customer support. My solar power bank arrived defective, opened a ticket for it and the next day my purchase was reimbursed and got some extra points for the trouble. Happy camper!

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Thumbnail of user davep80
1 review
1 helpful vote
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March 23rd, 2016
Verified purchase

Ordered many times off of gearbest never had any issues what so ever. It's easy to track your packages and delivery is much quicker than similar site's I've used in the past (fasttech). Easy to navigate and if your lucky enough to log on at the right time some of there flash deals are amazing. Would highly recommend.

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Thumbnail of user andreis3
1 review
0 helpful votes
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April 21st, 2015

Good shop.
Great choice and the rapid emergence of new products.
Frequent and profitable "collective buying".
Many discounts.
Fast delivery (Netherlands to Belarus).
There are Russian speaking representative on the forums.

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Thumbnail of user pault183
1 review
0 helpful votes
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February 2nd, 2018

GearBest is a site that I browse almost every day, such great bargains!
I recently bought a Z69 tv box for just £35, superb price! Parcel was delayed slightly due to a snow storm but still arrived quickly!

Tip for consumers:
Always have a hunt around the site, there's always a bargain to be had!

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Thumbnail of user robertom85
1 review
0 helpful votes
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January 24th, 2019
Verified purchase

After almost 4 years of shopping at Gearbest, I finally have to leave a review: very impressive logistic effort for a fast shipping experience at an incredibly low price!
Before knowing Gearbest, ordering from China = slow shipping, like 45-60 days.
But with Gearbest, and their priority line, with only a few bucks more, you have the items in less than 2 weeks. Last order in December took only 10 days to arrive to my door.

The items are always well packed, and the "reaction time" after the order it's almost always fast, shipped 95% of the time in 12-24 hours only.

What else to say: the GB points are really a sweet way to save some bucks, but attention, this stuff is addictive! You'll find yourself ordering gadget to gain more GB Points!

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Thumbnail of user lilyl19
Lily L.

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