GearbestReviews 10,712
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I used Gearbest to buy Xiaomi brand items: Mi Band, Mouse pad (with awesome mascot rabbit in spacesuit) and Piston Headphones. All those items were delivered without problems, although for some people delivery times may feel slow (but seriously, what do you expect from free shipping?). Packaging was perfect, in "ready to gift right now" condition.
Definitely I will buy my next item there again.
I ordered many items in Gearbest and all of them work perfectly. Moreover, Gearbest offers the best prices on the market. Sometimes you must wait for your package a little bit longer, but low prices and good support are worth it. I recommend Gearbest for all geeks of electronic stuff!
Wine glasses looked so beautiful on the page and only had positive feedback. I received cheap and ugly stuff delivered from Germany. I had to write 4 times until I got the address to send them back for the refund. I think they don't read messages. I mostly received automátic reply or info irrelevant to my question. Return address: Shenzhen, Guandong, China *******. It's prohibitive to send an article there. Too costly.
So I wasted my money, guys.
The store is very cool. I made many orders on Gearbest. I always pay by PayPal and I haven't any problems. Shipping is very fast by Netherlands post. Prices are smaller than on other chinese web-stores.
Simple: They lie to you.
Products are said "in stock" when they are actualy not and the ydon't let you know that even though you purchase them.
They say processing is within 5-10 days in really small letters, where you can't see it
And it is way longer than that.
This is my first bad review ever.
Dear Nicolas,
Thank you for notifying us of your complaint. We are sorry for any inconvenience in this matter.
We have made improvement for that. All the products have accurate stock quantity now. Gearbest is striving to make improvement for that.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards,
Gearbest.com
Gear worst is what it really is, please listen to me...! I will save you a lot of trouble and money and time and... Etc! YOU HAVE BEEN WARNED, this site is a SCAM - you will be lied to, ripped off and worst of all your precious time will be wasted trying to track down your package. This is not A JOKE! I have WAITED10 months with no package, I REFUSE TO TRY ANYMORE, my 60 bucks is gone forever and much much more in time which cannot be replaced so if you want to get ripped off and wonder where is my package then this is the place for you. IF YOU WANT GOOD SERVICE AND A GOID PRODUCT (LOOK ELSEWHERE... sorry to all the people who have been affected by these $#*!s of a so-called company! What a joke!
Dear Nunya,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
Please kindly note that we will never keep the customers’s any fees if the customer’s order has not been shipped out.
Could you please tell us your order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
*UPDATE* 04/21/2016 Gearbest responds back as they do with other customers as if they are sorry, but there is no offer to replace Transmitter... Disgusting business, the worst... I used PayPal, they will get this settled as they have before. I gave gearbest three chances, each time PayPal had to get involved... I'm done with Gearbest BS... STAY away from them... Word of mouth is still the best of advertising. Gearbest will no longer be a company if they continue to be like they have been... This is not a blessed business at all... Not sure, but I have a feeling gearbest is giving themselves reviews... A lot does not make since on this site for gearbest. Who comes to these sites and gives good reviews?
I bought a remote control item with a bad transmitter. Got the same run around. They said they would send a transmitter, never came. Now, I was given an option to receive $20.00, or pay $35.00 for shipping, for them to send a transmitter. Told me the transmitter was on back order now, never sent me an email to let me know...
I borrowed this part from another unsatisfied customer (Peter I), because it is true
Gearbest is worthless and everyone needs to stay away from them. There communication is terrible, they do not know customer service and they like to patronize you with their silly, stupid and irritating company policy slogans!
No one at GearBest.com has a clue to how to substantiate good customer service and company loyalty! Again, stay away from GearBest.com or you will be sorry
Not the first time this has happened, thank God for PayPal, they got my money back last time
Dear Michael,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
We want to say thank you for providing us with important information about your situation.
Gearbest.com
Mar 21 I made my order
Mar 29, I get an email saying my order has been shipped
Apr 6, I get an email saying my order has been shipped - Again
Apr 6, I ask Gearbest support to clarify
Apr 6, I receive template response with two links that don't work - One took me to a porn site.
Apr 6, I respond to Gearbest support that the response was useless
Apr 9, Gearbest support responds with another useless answer saying just wait
Apr 18, I get an email saying my order has been shipped - Again!
April 18, I send Gearbest support an email asking for clarification
April 18, Support respond and remove the original "shipping notification" from the order history with another template response.
All the good reviews you see online for this site are fake, they have a gigantic digital marketing team that post fake reviews everywhere to make them look legitimate.
Best case scenario, they take a bunch of order online and don't ship them until they have enough orders to get a big discount from the manufacturer. So you are basically waiting until they receive enough orders for your item to be shipped out.
Dear Pha,
Thank you for your important feedback. We are sorry to hear that you have not receive the package yet.
From time to time with thousands of shipments there will be an occasional issue with shipping. Please kindly refer here for more information about shipping on gearbest: http://www.gearbest.com/about/shipping-methods.html Could you please give us the complete order number here? We wish to follow your issue and check it for you.
We are looking forward to hearing from you soon.
Best Regards,
Gearbest.com
I bought a smartwatch. Looked good I will admit on the pic and looked as good in real life. Trouble is it didn't work! I inserted the sim card and it couldn't find a network. Then it kept coming up with an error message "Unfortunately the process com. Android. Phone has stopped". After a few minutes and I had to re-boot it - and same problem again. Even if I had of got it working the strap is way to small and made for people with very small wrists. I filled out a ticket and when I went to look at the reply a few days later it had expired! I looked on the website for it and couldn't read it. I have no doubt they do sell some good things but cheap smartwatches - no!
Well worth the wait for me. I didn't wait until I desperately needed new batteries for my vape setup and I was expecting the long transit time. For me, this was a no-brainer in terms of price/value. Free shipping to top it off! I got a set of 4 authentic Samsung 25r's for a great price and I'll be back for more.
I buy a mi4i from this site, eu warehouse but they sell not aș described items! On site they sell the fdd lte 1800 and 2600 bands Hong Kong version with many languages including mine. But they sold me the taiwan version with only the 1800 fdd band and not my language. What was listed on site item description!
I open paypal dispute, they have worst customer care, ANSWER to messages after 2-3 days, and only after i send them many messages, but worst ever îs that they offered some options, i accepte one and their ANSWER was that is not possible more and only give a small refund... i refused!
They lie and cheats customers... dont recommend to no one! Gearbest.com sucks bad. Worst shopping expereience!
Dear Alin,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Gearbest.com
Ordered some 5 battery chargers and 40 batteries. Got the chargers. Never got the batteries. After about 2.5 months, they finally agreed I didn't receive them.
Now my options are, pay the $45.00 to reship the batteries ( they cost 87.00) or they give me a 42,00 refund and some silly credits to buy something in their store. Which I will never get.
Deceptive business practices for sure. Run far far away from these people. Trust the negative reviews on these people. They are true.
Dear Don,
We wish to let the customer know that we are extremely sorry for their disappointment.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Thank you again for bringing these matters to our attention.
Gearbest.com
THIS IS THE CLOSEST I'LL GET TO EXCHANGING MY SMART WATCH TO GEARBEST.COM. THE WEBSITE SEEM TO BE A SCAM. I PURCHASED A PINK SMART WATCH AND IT WAS D. O. A. I'VE MADE 13 ATTEMPTS TO FILL OUT THIS SO CALLED TICKET TO HAVE IT REPLACED AND IT'S A JOKE. IT TOOK A MONTH TO GET THE WATCH IN THE FIRST PLACE. PLEASE DON'T PURCHASE FROM THIS SITE. NOW THE WANT TO ASK ME FOR MY ORDER #! THEY'RE GOING TO FOLLOW UP WITH THIS LONG SPEECH APOLOGIZING KEEP WATCHING. I WILL KEEP WRITING THESE REVIEWS TO HELP THE HARD WORKING PEOPLE LIKE MYSELF NOT BE SCAMMED OUT OF OUR HARD EARNED MONEY.
Dear Keshia,
I want to start by thanking you for notifying us about the issue. We are sorry for the inconvenience.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. Please check detailed warranty and return terms here: http://www.gearbest.com/about/warranty-and-return.html. We have followed your issue and offer you solution in the ticket. Please kindly reply.
Awaiting for your early reply.
Best Regards,
Gearbest.com
I bought an Elephone P3000s (mobile phone) from Gearbest but phone stopped working after 2 months. The return process is a SCAM as they try very hard to discourage you to send it back for repair (under warranty). Then they reluctantly send return details but when you return item they conveniently never receive it so they offer you a paltry 30 dollars credit to your account (phone cost me £120!) and that's it. If you buy from Gearbest be prepared for your item to not be covered by any warranty. YOU HAVE BEEN WARNED!
Dear lucia,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email to your hotmail.com with top solution.
Please check and give a confirmation back.
Thank you for your time.
Gearbest.com
I bought a xiaomi yi ants to check my home when i'm out for work on gear best. The price was expectional (special price for 11/11/2015, order #W************** 11/13/2015), after few weeks the item was in my hands. The support works just fine (simple and very quick response).
I have bought many gadgets in the store gearbest, everything has been perfect, prices are very good, care and customer service is excellent, something that other websites had not found, certainly I have no regrets in doing my shopping and I recommend to all who want to buy, do so at gearbest, it is reliable and secure.
Pros: Nice touch, good transparancy, no additional colors, great oleophobic coating.
Cons: A little smaller than the size of the screen. Makes it harder to install.
I bought four watches from Gearbest. Three of the watches were fine. The fourth arrived with a broken second hand which just flopped around. They have a process where you send a video or photo of damage to get a replacement, but they do not respond after you send proof. Basically their process is to waste your time until you give up. I will not purchase again from Gearbest since they do not honor their warranty policies
UPDATE!
After writing several times, I received a refund for the broken watch! Gearbest also responded to my review thanking me for the feedback. It seems to me that there is after all a sincere effort to improve their customer service. Perhaps I'll give them another try in future.
Dear K D.,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
We want to say thank you for providing us with important information about your situation.
Gearbest.com
In my working with GearBest.com, they are the same or rank up there with Everbuying.com, both are worthless and everyone needs to stay away from them. There communication is terrible, they do not know customer service and they like to patronize you with their silly, stupid and irritating company policy slogans!
No one at GearBest.com has a clue to how to substantiate good customer service and company loyalty! Again, stay away from GearBest.com or you will be sorry. All have NOW been properly warned!
Pete
Dear Peter,
Thank you for taking your time to write your review. We really appreciate the feedback. First, I want to offer my sincerest apologies to you for the issue.
Our communication fell short of the usual standard and, for that, we sincerely apologize.We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards,
Gearbest.com
I recently ordered 15 SJ X300 Quadcopters from Gearbest for a class I teach. I searched allover the usual places for deals and found the copters for $17 each. After some comparison shopping the next lowest price was $45 dollars. Even with cost of shipping I still saved a ton! W**************
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Alexander,
Thank you for notifying us of your complaint. We are sorry to hear this.
For the quality issue, we have detail warranty and return policy. Please kindly refer here：
http://www.gearbest.com/about/warranty-and-return.html Please kindly check AT16*****6342 and answer to us. We look forward to helping you and resolving this to your satisfaction.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards,
Gearbest.com