GearbestReviews 10,713

Ordered phone from EU warehouse with expedited delivery. Promptly received email from gearbest saying that it was dispatched and "The package should normally take 1-3 business days to arrive". They even provided me with a tracking number and said this is UK Hermes express. The number started with "JL" which is NOT Hermes tracking format at all.
The number only worked on One World Express site and it stated: "Parcel Data received - Manifest Generate". So not shipped at all. No update for further four days.
Opened a few tickets at gearbest site to find out what happened. Customer service were unhelpful, and were closing my open tickets right away with standard bla, bla, bla. No real info. However the last one says they move to a new EU bigger warehouse hence the delay. They mentioned this may take 1-2 days more. No more heard from them.
Even opened a dispute with PayPal. Gearbest responded that "The standard delivery time will be around 10-45 business days". What a bull$#*!! Expedited delivery from EU? 45 days?
At the end of day 4 the tracking started to show some moves and finally the phone was delivered after 7 days. All OK and working. Even came with an EU ROM.
All in all not bad, but due to the way the customer service works, cannot give more than 3 stars. These people are acting according to the template, ignoring what you say and not really willing to help. They have zero knowledge and no idea how the whole system works. I think they've been entatgled in a net of lies and half-truths and really cannot tell one from another. Strange experience with happy end but I think I won't dare to use them again.

When I needed a small gadgets i know were i can it buy and get in short time. In this time i want the audio spliter for hearing music both from one player. Simple ordering, litle waiting and i got it.

GearBest want a color Copy of my Photo ID and Credit Card after they already Charged my Credit Card and will not ship my order unless I send them a color copy of my ID and Credit Card. This was after I already placed my order and they have no issue charging my credit card as soon as I placed the order. They were not up front about this requirement or else I would never have place an order with them. Customer was WORST when I contacted them regarding their photo ID and Credit Card requirement. They will not ship without me sending them a copy of my Photo ID and Credit Card so I cancel the order. WORST company I have ever deal with.

Young and promising Store. I was most surprised by their prices, discounts and free shipping worldwide. I found a shop that was looking for a e-cigarette, and then were the most delicious prices. Support quickly answered all my questions (for 20 minutes). They also send a photo of your parcels and free track, which I have not seen in more than one store. Half a year ordering from this store and have never been disappointed. I recommend this store.

Ordered here already a dozen of gadgets, both cheap and relatively expensive. Everything regardless of price was of high quality and as indicated in description. Customer service works clear and reactively. No bad experience at all.

I purchased a Voyo Tablet. I found the Symbol keys were reversed and the # key was coming out as the British pound (L). I filed a complaint and they said it would cost $180 dollars to exchange it. I paid $229 originally. I asked if they could do a remote software update since they all of the tablets must have the same problem. I would not recommend buying there products if their warranty is really bad.
I even contacted Voyo by email and they responded and asked more details on the problem but I never received a solution on the repair and that was 10 days ago.

I already have a ticket. I want others to be aware of your Warranty is useless in an overseas purchase since the cost of shipping and replacement is close to the purchase price of my unit.

I STRONGLY RECOMMEND THAT IF YOU IN THE US OR ANY PLACE ELSE IN THE WORLD THAT YOU DO NOT BY FROM GEAR BEST SICE YOU ARE STUCK WITH A NON FUNCTIONAL ITEM

I've ordered from Gearbest couple of times now and from experience I can say that: if you choose shipping by DHL it will get too you super fast. But delivery by post? God it's a nightmare. I've ordered new e-cig on May 6th from EU warehouse (I'm from Poland) and it was dispatched the same day. Or at least theoretically because today, 10 days after, still did not recieved package and tracking number shows "item data recieved". My guess is that EU warehouse is total bulls**t, the packge goes from China anyway, never from Europe. Last thing, processing time. Their site says 3-5 days. More like 5 for package to be shipped out and additional 7 days for it to actually be delivered to post office.

After filing a dispute with PayPal, you agreed to send me a new camera, since the one you sent does not work at all. You told me that if I dropped the dispute, you would send it out immediately. After many, many instances of poor-to-zero customer service, I gave you the benefit of the doubt one last time. I have never received the replacement, just as I expected. I am going to spread this information as widely around the internet as i possibly can. You are the absolute worst company I have ever done business with - no exceptions. The worst.
Caroline Bloomfield

I have begun the first acquaintance to shop in Gearbest with purchase of electronic cigarette to myself and friends. Having looked offers are more detailed, over time I was also interested in other goods in this shop. I'm glad to fast delivery, low prices and an opportunity to communicate with support through tickets. Controversial issues didn't arise. I'm satisfy with everything and recommend this shop.

First time order. Ordered several items on 04/27/2016. However no shipping information for nearly 2 weeks, and if you try to navigate to the "ticket" section, their website sends you right back where you started! VERY FRUSTRATED. Today is 05/14 still NO INFORMATION on if the item shipped and/or where the shipment is. DO NOT ORDER FROM THIS ORGANIZATION. Early in the shipping process I did open a ticket and I did get a fairly quick response (more than 1 day). However that was about a week ago and I have no idea where the shipment is and apparently NEITHER DO THEY!

Fast shipping, quality product, good price, customer service very nice

I order here for about 1 year from now. The way I discovered this website was from a youtube-review by a geek-guy whom I trust and follow in general (don't include his name to avoid any ads). I would say this website is much better done in terms of design and user experience. Perhaps, that's what keeps me coming back to them. Of course, the quality of the products is very good, definitely above average. I have already ordered there the TV-box (Ugoos GT3S), bluetooth headphones, bunch of other accessories and gadgets. Also the customer support is reactive and helpful. I would recommend this shop, especially comparing to many others with whom I had an unfortunate experience.

I have ordered many times from this site. Last time it was Xiaomi Mi4i phone. Shipping was pretty fast - about 2 weeks. Quality normal too. I have compared prices and on Gearbest price was the best. After receiving there were few questions about firmware and options of the phone. I have opened ticket in support of Gerarbest and they answered all of my questions. So support very friendly also. Well, I recommend this store to buy.

Yes they show HD images of colorful items that one may dream off.
Yes they offer variety of items and brands that plays in your mind...
Yes they offer the lowest prices if compared to other online stores.
But that's how they will trap you, once you pay the money and you're done!
Your money is gone forever, you try to get in touch with their fake CS...
They will get you into loop the loop trap business!
JUST BE CAREFUL DON'T EVER GET INTO THIS SITE: gearbest.com
THIS IS A WARNING TO ALL NET SURFERS!

Looks like i have to resort to this again, as Gearbest employees dont seem to want to help me and understand my issue.
On 2018-07-17 00:01:00 i placed on order with number: **************262
Imediately after placing it, i send a ticket to them asking about the availability of the items( lately it seems that gearbest has a lots of delays on delivering items). After arguing a bit with their representative, i decided to wait for the items, as i really wanted them and i already had clients for them. So we decided for split delivery( fsend first the items they have, then the rest that werent so important).
The first package was posted on 19.07 with Belgium Post, a postal carrier i`ve used in the past because it never failed me.
My items arrived in Belgium on 23.07, and then left from Belgium to Romania on 31.07.
This is the moment it started being fishy because in Belgium a package never stays more than 4 days, not 8.
The item should have arrive in romania, and entered our tracking sistem on 2, and then delivered to me 3-4 days later tops.
What happened? I dunno. Because the trracking doesnt recognised the trackingnumber. The item didnt came to romania at all, and not gearbest doesnt want to refund/ send me a new package.
Their representative first said the delivery take 15-20 days. On their website it says 15-28 days. Now the representative tells me to until until september 17.2 months for a registered package with tracking? I feel like i`m talking with walls, they dont even care.
PS: Photo 2 reads: We are sorry, but the package with this tracking number has not been registered in our postal database.

Thank you sitejabber for they only really replied to me after posting on this website! They refunded my money in full after I complained more about getting nothing in the mail. They still swear it is in USA Ohio somewhere and will get it soon! That was 5/10/15. GearBest is a complete joke of a company. PayPal really socked it to them for fraud and are charging higher fees and penalties to them because of my disputes. I only hope to keep from other hard earned money families from dealing with what I went thru. Also delete any Facebook crap from your wall cause that is where I saw their add about this wonderful tools I never recieved! I am now moving on. Stay away from GearBest is all I can say... ordered again from BangGood.com without any issues. They gave 7-20 days for delivery and received both products I ordered in 13 days! I have since ordered my flashlights and when getting them they will be reviewed on my YouTube channel.