The order arrived within the timeframe and in excellent condition. The product was brand new, in excellent condition and with some gifts too.
They are have so helpful customer service. When I ask him, they are so fast solved my problem. I ove they.
Very recommended shop, ordered from the site many times.
I'm very satisfied with the products and with the support.
At first there were unpleasant moments. But now everything is decided well
At first there were unpleasant moments. But now everything is decided well
Has great variety of products and the quality is great, the delivery time is very fast and reliable, recommend!
Site very reliable, good shipping time and very good products. Customer service is very helpful and quick to respond.
A very good camera. It's very good range... This camera has a clear picture and good sound. Also it has a built-in alarm. I will buy again
The site is great and i have never had any problems with the site, the prices are great and customer support is awesome.
Fast cargo and quality great. Great shop! Fast delivery and customer support :) I like this site very much
All perfect in GearBest! My order arrived very fast and the package is arrived perfect! Very good the price! The best in the web!
Always an excellent shopping experience, all original products and excellent quality, always with excellent after-sales service
Very good shop, great service, fast shipping, I received after 20 days, very fast communication, I am very happy
Perfectly amazing and good deals and prices and good customer service very helpful i'll keep buying from gearbest
Gearbest is the best place to shop. The prices are amazing. Shipping is fast. The customer service is great.
I am buying products from gearbest for last 3 years... I am extremely satisfied from their products and services.
One of the best Online seller is GearBest. Genuine & best customer service. Understands the customer requirements & feelings
+ Great prices
+ Great customer support - fast reply, great communication
+ EU warehouse
+ Shopping points
+ Many coupons
+ Many products
+ Fast shipping
I can recommend this shop to everyone!
I have bought many products from Gearbest and in the most part have not had an issue with the products or shipping (although slow),.
I had written a very negative review (which I am now updating) describing one of my orders and the MANY issues that had gone along with it.
In short I ordered a phone and watch, the watch was DOA and the connection pins in the phone's charging slot broke off when I carefully placed the charging cable in.
At first I was told I would get a credit for the watch, and the option I chose for the phone was to send it back.
A month later no reply and no credit, after chasing them up i was advised the phone was received and would be fixed in 15 days, over several months I continued to get told 15 days, and finally was given the option for a refund.
After 6 months I asked for refund, and was told I would only get 70% back (note still no credit for the watch).
After many tickets opened (and closed their end) as well as being told only 70% would happen I found they ignored me and I was without any working products, credits or funds.
At the end of the 6th month mark I was finally contacted and offered a full refund for both products, a few weeks later I received the refund (9 months after the purchase date).
I am happy everything was sorted out, but had to share this (updated and condensed version of the post).
Again I have had great experiences with gearbest, but this one brought on stress, even a little anger which in my opinion should not have been the case.
Will I shop with them again? Maybe not unless there is a super deal that I can not say not as a regular customer.
Should you? That is up to you! If things work out then you have got yourself a deal and are happy in the end, but if the product is faulty then there is the chance you will go through the same drama as I did, which was not pleasant.
Dear Stewart,
We are so grateful for this feedback. It means a lot to us.
We do in fact inspect all items before we ship them. Unfortunately, from time to time items get damaged during shipping. We stand behind every item we sell.
Could you please tell us your order number or ticket number in your review or send a message to us on sitejabber so that we can offer you a better solution?
If we made a mistake, we would like to take full responsibility.
We want to say thank you for providing us with important information about your situation.
Best regards,
Gearbest.com
The store has a lot of products to choose from. The support team is great, and lot of shipping methods to choose from.
I have best experience with it. It is a good online shopping site i ever seen. Very fast delivery. My best online shopping site it is.
Overview
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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- Coventry, WMID, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ece,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions.
Please kindly reply to us there.
Gearbest.com