GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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I just got my aspire speeder 200w vape kit from GearBest. I went to aspire to check the security code and it wasn't valid. I checked a few times, and still not valid. They sold me a knock off. Not very happy, it was going to be a Christmas present for my wife who wants to quite smoking. I will never trust anything this site sells. I hope no one else will be scammed by this company. Please Beware!
Andy
Ontario, Canada
I never had a problem, I always rely on this website, no matter what I need
Gearbest has it at an affordable price.
In GearBest this is one of my first orders. And i am very glad that i had this expirience. I bought this item with low price and have good quality bluetooth speaker. Its come to me with free priority mail very fast (14 days).
I reccomend GearBest to all peaple because this is store with nice price, fast shipping time, good management.
Like everyone else I feel scammed. Money is gone but no package. Costumer service is no service at all. Even if you scroll through their responses you can tell there is no person on the other end. Just copy and past stalling techniques.
First and last time I'll do business with them.
Dear Jul H,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center
Magazzino Europeo? Peggio della Cina!
Ordinato dal magazzino EU il 7/12 prodotto in stock, spedizione 2/4 gg. Con DHL, ad oggi non spediscono. Alle mie domande rispondono sempre che il prodotto è disponibile ed è in lavorazione e di aspettare 2/3 giorni (questo da 12 giorni). Aperta contestazione Paypal, stavolta dicono di aspettare 3/5 giorni ma non spediscono se non ritiro la contestazione! Ma a chi vogliono fregare
"We are processing your order at this time.
However we have noticed that a dispute has been opened on your order."
"If you want us to ship the order we kindly ask you to close the dispute first, we will ship in 3-5 days."
DA EVITARE LADRI
ATTENZIONE! Le review Positive sono Comprate da Gearbest. Offrono 300 punti per ogni review positiva
Dear stefano,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
Gearbest.com
The best shopping and shipping experience super fast
I made a purchase with the order number WB************** on November 25th and arrived in Mexico on November 7th, super fast and safe to buy in this store.
I had worries about my first purchase, but now I have no worries. Especially very nice coupons are available. Shuan is the site where I make the most shopping. It is very advantageous for the customers.
Order at gearbest was very easy and safe, and the order arrived at the estimated time and in very good condicions.
Последние пару лет покупаю только на гирбесте. Цены ниже чем в других магазинах. Конечно тут нет всей мелочевки и рассыпухи как на Али, но скидки, акции и купоны на остальные товары очень привлекают. Есть бесплатная доставка с трекингом на Украину от Новой Почты.
I really enjoy shopping on gearbest, excellent service, and always ready to attend to customers when in need of help. I always recommend gear best to anyone planning on shopping online, shipping is excellent.
This website gearbest is one of the of the best online shops I have used. The site is easy to use and it does a good job presenting the product.
The delivery system is pretty fast to is rare to receive the product 1 month after purchase. The website also has a section for the buyers to rate the product which makes it his to find defects or problems on the products.
Awesome website Ive had nothing but good service from Gearbest their service is top notch service he only thing is shipping can take some time but I would definitely recommend them to everyone
Es una tienda recomendable con grandes descuentos precios y productos enviados a muchos países. Tienda confiable
I order goods there with high periodicity. Very often they carry out various actions and proposals. In case of questions or suggestions, the support team responds immediately. At the moment GearBest is my main online store. I advise everyone.
I received my order very fast. Products quality is better than others. If you want to order something, I highly recommend Gearbest!
I am very happy making orders from this web site.the prices, the after sales, and the variety of products, especially from xiaomi makes me order again and again. Love gearbest.!
I've ordered through gearbest a number of times. The packages always came fast, the product was what I expected and I have never encountered any problem with the postal services.
I have done a lot of orders at Gearbest, headphones, mobile phones, tablets and some other stuff. All ol then have arrived in perfect condition in 2-3 weeks to Spain, except one tablet malfunctioning wich was refunded by the seller. I'm very sitisfied with the prices, the shipping speed and the variety of stuff. The after sales service was also good and resolved quickly the only trouble i had. As I have said above, this is my favorite chinese online store.
J'ai commandé un capteur de température, tout est très bien, très bon produit et très bon site, je commande depuis quelque semaines sur se site et toujours avec entière satisfaction
Very good and user friendly.
Staff communicates very well, and quickly.
Product arrived on time.
Highly recommended!
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Andy G,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
Gearbest Customer Service Center