The best e shop for value products! Flash sales! Amazing prices! Excellent support! Quallity products!
I haven't had any problems with my order W**************. I'm happy to use my new cellphone and tv-box. I'm going to shop at gearbest again soon.
I buy in gearbest since 2014 and never had problems. Just once i had an issue with order and they solved very quickly. Reccomend to everyone
Smartphones, gadjets, clothes
Reliable and punctual, offers always present reliable and punctual, offers always present reliable and punctual, offers always present
Best shopping experience in china, good products, very good support, fast refund, no shipping issuses
Evrything in gearbest is authentic no clone customer service is great even if my shipment lost they fix my problem or refund me as my wish
I bought a battery charger Opus BT - C3100 V2.2 at gearbest.
I received the goods of good quality. The delivery was fast. Happy with the purchase.
I ordered backpack 2 weeks ago and it arrived today. Realy nice quality and overall service like fast shipping. Also i get very nice discount :)
Nice service, great products and deals.
I've bought many times, always satisfied. Nothing to complain
Really very good
Product quality and customer service that responds to you within 24 hours
I recommend
Since 1st bad experience, & refund from paypal.
Have used them several times, with no problems.
Would now recommend.
Ordered 10 Aug
Nothing received.
They are thieves.
Now > 4 months later nothing arrived. Refused refund.
This is the only merchant with such a ridiculous policy. Do not buy from them if you don't want to lose your hard earned money.
Highly recommended! Low prices and good quality! All products original! Shipping very fast! From minuses - bad packing of parcels
Good site to shop any kind of products from china for a cheap prize, never had issues! I usually buy electronics or useful everyday gadgets.
This is not the first time I'm buying from Gearbest. And just like in other cases I have nothing to complain really.
They responded quickly
Respect
Dear Andre,
Thank you for your appreciation.
If you have any concern about our website, please feel free to contact us.
Thank you,
Gearbest Customer Service Center
According to me - best internet market atm. Have ordered tons of geek stuff, phones for family etc. - everything is cheap and works perfectly!
I'm very happy with gearbest.com.
Fast shipping, first class goods, I recommend! The best shop in universe!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
Dear Tim,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email to your t*****ity.com with top solution.
Please check and give a confirmation back.
Thank you for your time.
Gearbest.com