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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Greece
1 review
1 helpful vote
Follow jim k.
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This was my first order from gearbest
I made the same order and from somewhere else at the same time
The results... gearbest was a bit cheaper even the cost for tracking... the product was better but the delivery took about a month

Date of experience: December 17, 2014
Germany
1 review
1 helpful vote
Follow Oliver G.
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The ordered item was in excellent condition and shipping did not take long time.

Date of experience: December 17, 2014
Greece
1 review
1 helpful vote
Follow Sucore I.
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My first attempt of on line shopping was made through gearbest, i have received today a watch and a phablet i ordered a month ago, and i live in Greece so i expected them to be that late.
So, so far i have NO problems (except a scratched screen protector that came in the phablet's box).
They were answering my questions within hours, even minutes!
Tracking was simple, and site's info about the products was 100% accurate.
I'm gonna use it for future purchases also.

Date of experience: December 17, 2014
Denmark
1 review
1 helpful vote
Follow Anton M.
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Gearbest is a good place to buy good priced electronics like smartphones, which I also did.

One thing: Processing time is way to slow.

User: *******@gmail.com

Date of experience: December 17, 2014
California
1 review
0 helpful votes
Follow ptjagiasi J.
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Its nice site with lot of options and discounts from time to time. Delivery time is also satisfactory...

Date of experience: December 17, 2014
Morocco
1 review
0 helpful votes
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It's a really great way to get your gears I mean they are fast and secure. I really like it

Date of experience: December 17, 2014
Spain
1 review
0 helpful votes
Follow Gyuri F.
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A great internet shopping store. Customer service is fast and excellent!
I' on my second order from them.
Highly recommended!

Date of experience: December 17, 2014
Thailand
1 review
1 helpful vote
Follow guclu k.
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Everything is good so far, just shipping can be a bit more faster anyway it was a free shipping, you can't wait from them super fast shipping method.
I will contiune shopping with GearBest!

Date of experience: December 17, 2014
Israel
1 review
0 helpful votes
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“Best online shop from China! Low prices, highest quality and very communicative!”

Date of experience: December 17, 2014
New York
1 review
1 helpful vote
Follow Jaspreet N.
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I recently ordered a usb mp3 player that runs on a aaa battery. I got a great price, better than I could find on Amazon. The product was shipped out very quickly and for free. I got the package in California in good condition within 2 weeks. Great experience, will order from them again.

Date of experience: December 13, 2014
France
1 review
1 helpful vote
Follow JEROME P.
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A good site where the choice is very wide and the unbeatable prices(prizes). The delivery was very quickly made. I bought two watches and no concern(marigold). I shall just have wished to have a packaging bound rather than a padded envelope for the packaging of delivery. Otherwise nothing to say.

Date of experience: December 13, 2014
Spain
3 reviews
0 helpful votes
Follow jose r.
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Good in every single aspect: cheap, good quality, fast shipping, one of my favourite webshops.

Date of experience: December 13, 2014
India
1 review
1 helpful vote
Follow sampath k.
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I came across this sight very recently as i was looking for a good blutooth and what i found was something different that is blutooth with camera. First i went about looking this item through out the web and i found this was the latest and with a good price too and it came in quick time and i am really enjoying it thanks to gearbest i found a good sight for my online purchase
Sampathkumar

Date of experience: December 13, 2014
Croatia
2 reviews
15 helpful votes
Follow Racker C.
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Stay away from this site!
December 13, 2014

Stay away from this site! Non existing support once you make payment, extra slow shipping, ordered items are not shipped because out of stock (which was not out of stock during ordering and payment). Once you pay do not even try to ask for support.
Invoices are not included with shipment so if your package is stopped by your custom you will have to wait for few more days to receive invoice from gearbest. Maybe they should change their title to gearWORST?

Date of experience: December 13, 2014
Canada
1 review
0 helpful votes
Follow Tony A.
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Recommend Gearbest for those who are willing to wait for the product to arrive, And although the shipping isn't amazing the prices for the products are simply awesome, I found an Arduino UNO r3 for five bucks! So I recommend it.

Date of experience: December 12, 2014
Australia
1 review
1 helpful vote
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I recommend GearBest as a shop online store to buy from. Within the past month I bought a Atongm D9 Portable 2K Quad Core Android 4.2 DLP HD Projector and had it arrived in Australia to my door in pefect condition. A plus with shopping with them is that I went shopping in Australian dollars (AUD) and when I got to the checkout the amount was in AUD. They had free worldwide shipping on the product I purchased, and that was the case. So at the checkout, the price I shopped at was the price I paid, no hidden costs. I recently shopped at another Chinese website (no name mentioned), in AUD, and when I got to their checkout, the price was converted to American dollars and then somehow was inflated above and beyond the exchange rate and did not correspond with the price I was expecting. So top marks to GearBest for that. The only complaint I woud have with them is that 2 days after my purchase, I received an email from them stateing that I had to confirn my payment, which I thought was a bit strange. So I sent an email back with a screenshot of my receipt from Paypal, and a photo of my credit card balance (I used a prepaid credit card bought esspecially for this purchase) with the amount taken out with 'GearBest's' name beside that amount. They were happy enough with that and emailed me back immediately confirming that and my product was packaged and sent off straight away. They emailed me back with shipping details and a tracking number. So as stated above it got here undamaged and in their stated shipping time. Cheers GearBest.

Date of experience: December 9, 2014
Panama
1 review
0 helpful votes
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This place was Awesome and the prices were great! I found prices that I would not have found anywhere else!

Date of experience: December 9, 2014
Canada
1 review
0 helpful votes
Follow Shing P.
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I bought a remote control/keyboard for mini computer. They shipped the item pretty fast and I am able to track the item with the tracking # they provided.
The item arrived in good shape and as described in their site!
The quality is pretty good, and I am pretty happy about the purchase.

The most important thing is. The price is the cheapest among most of the online retailers I am able to think of!
They also award me of some points, which can be used to save some money on my next purchase!
I will definitely buy from them again."

Date of experience: December 9, 2014
Greece
2 reviews
3 helpful votes
Follow Nontas M.
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Recommended seller, Gearbest is a good reseller for hobbyists, general electronics and all!
Best prices and quality. Customer service is great too.

Date of experience: December 5, 2014
Italy
1 review
1 helpful vote
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Gearbest the best
December 5, 2014

Consiglio vivamente gearbest, ottimi acquisti, ma sopratutto l'assistenza.
Comunicazione celere e molto precisi in tutto.
Anche le spedizioni velocissime, ed sopratutto economiche
Sicuramente lo consiglio

Date of experience: December 5, 2014

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom