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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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This was my first order from gearbest
I made the same order and from somewhere else at the same time
The results... gearbest was a bit cheaper even the cost for tracking... the product was better but the delivery took about a month
The ordered item was in excellent condition and shipping did not take long time.
My first attempt of on line shopping was made through gearbest, i have received today a watch and a phablet i ordered a month ago, and i live in Greece so i expected them to be that late.
So, so far i have NO problems (except a scratched screen protector that came in the phablet's box).
They were answering my questions within hours, even minutes!
Tracking was simple, and site's info about the products was 100% accurate.
I'm gonna use it for future purchases also.
Gearbest is a good place to buy good priced electronics like smartphones, which I also did.
One thing: Processing time is way to slow.
User: *******@gmail.com
Its nice site with lot of options and discounts from time to time. Delivery time is also satisfactory...
It's a really great way to get your gears I mean they are fast and secure. I really like it
A great internet shopping store. Customer service is fast and excellent!
I' on my second order from them.
Highly recommended!
Everything is good so far, just shipping can be a bit more faster anyway it was a free shipping, you can't wait from them super fast shipping method.
I will contiune shopping with GearBest!
“Best online shop from China! Low prices, highest quality and very communicative!”
I recently ordered a usb mp3 player that runs on a aaa battery. I got a great price, better than I could find on Amazon. The product was shipped out very quickly and for free. I got the package in California in good condition within 2 weeks. Great experience, will order from them again.
A good site where the choice is very wide and the unbeatable prices(prizes). The delivery was very quickly made. I bought two watches and no concern(marigold). I shall just have wished to have a packaging bound rather than a padded envelope for the packaging of delivery. Otherwise nothing to say.
Good in every single aspect: cheap, good quality, fast shipping, one of my favourite webshops.
I came across this sight very recently as i was looking for a good blutooth and what i found was something different that is blutooth with camera. First i went about looking this item through out the web and i found this was the latest and with a good price too and it came in quick time and i am really enjoying it thanks to gearbest i found a good sight for my online purchase
Sampathkumar
Stay away from this site! Non existing support once you make payment, extra slow shipping, ordered items are not shipped because out of stock (which was not out of stock during ordering and payment). Once you pay do not even try to ask for support.
Invoices are not included with shipment so if your package is stopped by your custom you will have to wait for few more days to receive invoice from gearbest. Maybe they should change their title to gearWORST?
Recommend Gearbest for those who are willing to wait for the product to arrive, And although the shipping isn't amazing the prices for the products are simply awesome, I found an Arduino UNO r3 for five bucks! So I recommend it.
I recommend GearBest as a shop online store to buy from. Within the past month I bought a Atongm D9 Portable 2K Quad Core Android 4.2 DLP HD Projector and had it arrived in Australia to my door in pefect condition. A plus with shopping with them is that I went shopping in Australian dollars (AUD) and when I got to the checkout the amount was in AUD. They had free worldwide shipping on the product I purchased, and that was the case. So at the checkout, the price I shopped at was the price I paid, no hidden costs. I recently shopped at another Chinese website (no name mentioned), in AUD, and when I got to their checkout, the price was converted to American dollars and then somehow was inflated above and beyond the exchange rate and did not correspond with the price I was expecting. So top marks to GearBest for that. The only complaint I woud have with them is that 2 days after my purchase, I received an email from them stateing that I had to confirn my payment, which I thought was a bit strange. So I sent an email back with a screenshot of my receipt from Paypal, and a photo of my credit card balance (I used a prepaid credit card bought esspecially for this purchase) with the amount taken out with 'GearBest's' name beside that amount. They were happy enough with that and emailed me back immediately confirming that and my product was packaged and sent off straight away. They emailed me back with shipping details and a tracking number. So as stated above it got here undamaged and in their stated shipping time. Cheers GearBest.
This place was Awesome and the prices were great! I found prices that I would not have found anywhere else!
I bought a remote control/keyboard for mini computer. They shipped the item pretty fast and I am able to track the item with the tracking # they provided.
The item arrived in good shape and as described in their site!
The quality is pretty good, and I am pretty happy about the purchase.
The most important thing is. The price is the cheapest among most of the online retailers I am able to think of!
They also award me of some points, which can be used to save some money on my next purchase!
I will definitely buy from them again."
Recommended seller, Gearbest is a good reseller for hobbyists, general electronics and all!
Best prices and quality. Customer service is great too.
Consiglio vivamente gearbest, ottimi acquisti, ma sopratutto l'assistenza.
Comunicazione celere e molto precisi in tutto.
Anche le spedizioni velocissime, ed sopratutto economiche
Sicuramente lo consiglio
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.