GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I ordered a screwdriver set from gearbest. The quality was the price and the price was great. Of course you can not expect high end material for a low price.
The delivery times were adhered to as stated. My article came even a week before.
I would order again from Gearbest.
*Aggiorno la recensione perchè ancora una volta l'assistenza clienti si è dimostrata attenta e disponibile. Di solito in meno di 24h rispondono alle richieste.*
Basare una recensione su un'unica esperienza può essere riduttivo, pertanto la mia recensione tiene conto anche di esperienze pregresse di acquisto sul sito.
Due parole vanno spese per il servizio di assistenza post-vendita.
Nei miei confronti si è dimostrato veloce e molto attento alla risoluzione del problema.
Ovviamente terminato nel migliore dei modi.
L'acquisto è andato a buon fine e i tempi di spedizione e di ricezione della merce sono stati rispettati. A tal proposito è utile ricordare che molti prodotti partono dalla Cina e affrontano un lungo viaggio, per questo i tempi di ricezione della merce non sono brevissimi (a patto di pagare un extra per una spedizione veloce).
In fase di acquisto sono indicati chiaramente i tempi di invio e di consegna (di solito nell'ordine di 15-20 giorni lavorativi).
Come detto sopra, tempi rispettati nel mio acquisto. Ho scelto la spedizione Italy Priorioty e mi è stato possibile seguire gli spostamenti del pacco fin sotto casa. L'aggiornamento delle informazioni di spedizione, però, tarda circa 24-48 ore.
Best site to buy acessories and others, very fast send, and products arrive in perfect state, support responds very fast
Hello guys,
I bought a vacuum cleaner Xiaomi robot on Thiago website, its a A+++ website to buy some gadgets and goodies, especially to offer on christmas!
... worst of them all. Product's desription mentioned 15-20 business days and today I got told that I will get my product without any notice in 40 business days...
Don't trust them - Dont Buy.
Ps. Facebook Messenger not respond at ALL
I have a great experience in buying several products at the best prices and my orders always arrive on time in Brazil.
EN - Mavic 2 pro dron ordered from Gearbest on 16. November. I also buy tracking and insurance... After few days was tracking vissible, when tracking dont change status I wrote to Gearbest support and in 24hrs I get answer. Product arrived
At 14. December. So on time as shop declarated. Packaging was ok no damage.
Without any additional extra fees. Product arrived original brand new as declarated So I highly recomend shop
Testing of dron in process because of wrong weather outside
Power on, activation, App testing all ok
SK - Objednany dron Mavic 2 pro 16 novembra prisiel 14 decembra, zakupene aj podrobne sledovanie prepravy a poistenie. Dron dorazil uplne v poriadku bez poskodenia balenia. V pripade otazok na obchod reagovaly do 24h. Tovar novy orginal Osobne odporucam nakup cez nich
Zatial zapnuty aktivovany no skusat sa neda nakolko je zle pocasie
After a quick simple exchange of letters, the situation was established. Quickly send the new component smoothly. I'm very happy with Gearbest.com
Worst site I ever dealt with. You never get the deals. They wont help. All support does is give you the run around. They have an excuse for everything. Anyone claiming they got deal is full of it. Even a live support person told me the deal was working yet you add to cart and it shows up quadrouple price of what they show as on sale. Totally a RIP OFF site. Stay away!
Dear Judy L.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?
We value your patronage and wish to continue serving you in the best way possible.
GearBest.com
I bought several times from Gearbest and every time everything went really well. The products arrived quickly and I received exactly what I ordered. I answer quickly and clearly to the questions. In a few words, I can only recommend Gearbest, and I will surely continue to order from them.
GearBest is the best place to buy electronics and gadgets for cheaper price! Nice evenets, good prices, friendly support. This online shop is No. 1 for me for sure!
The site has a great amount of available products. I thing everyone can find something of interest. Prices are very interesting and i think shipment times are ok (and normally very accurate with expecting delivery date).
Je suis très satisfait de ce que gearbest propose comme produit j'ai acheter plein de trucs... merci gearbest
A year later this 3D printer still works like a champ!
Bought a drone from them a few months ago, great deal as well. I'm a happy customer, and a price is great!
Also bought a motorcycle glasses. Good quality!
Dear Michael S.,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Many thanks,
GearBest Customer Service Center
Bought this 3D printer from GearBest. Got it for just $159.99!
Amazing deal!
Customer service was top notch!
Would recommend to anyone!
I have $25.77 on my GB Wallet. I asked Gearbest to transfer is to my Paypal and they said they would and still nothing. Everytime they give me excuses that are not reasonable. They keep saying "wait", then after sometime they say "the money was frozen because you have opened cases" and I have no case opened until now. The support are giving different excuses and they don't know what they are talking about.
I started to think that they just wanted to keep my money on MY Wallet and not give it back which is obviously stealing.
Ho preso un prodotto xiaomi trovato in offera a un prezzo eccezzionale, gearbest offre sempre buoni prezzi e non mai avuto problemi con loro, la spedizione ci mette un po ma è normale
Ordered replacement Mi band 3 chargers and a 32 GB micro SD card from GearBest.
Great prices at 90p and roughly £3 respectively. Beats most other stores in pricing which ship from China. Overall could not be happier - will certainly be back for more.
GB was initially recommended to me by a friend who had bought a number of items from GearBest, again happy with the price, shipping and customer service.
Both items I bought arrived 17 days after purchase despite being untracked (quicker than many other items from China e.g. from AliExpress).
Interactions with customer service have been wholly positive and set a good tone for future interactions.
All I can say is well done GearBest!
I ordered an Educational Robot Claw Set. The picture shows a pretty cool looking mechanical arm regularly $19.98 on sale for $10.99. I ordered this for my grandson and what I got was some screws and some brown cardboard cut-outs (the picture has a black claw) and NO INSTRUCTIONS at all. Probably because this wasn't the claw set. I have been back and forth trying to return the stuff because it is not what was expected and after several attempts their final word to me was that I ordered just a part of the claw set and perhaps I should order more to complete it. The picture on their website shows the entire claw set... not a bunch of screws.
The photo is of what I received. Here is the link to what I ordered.
https://www.gearbest.com/robot-arm-_gear/
Dear Theresa B.,
We are sorry to hear that your product was not as expected.
For this issue, we need to confirm with our relevant department to investigate.
We have sent a message to offer solutions to you, please check it in detail and reply to us there.
We look forward to hearing from you soon.
GearBest.com
GearBest Customer Service Center
15 orders the last 3 years, no one mistake.
Great choice, low price, quick delivery.
A question? Customer service replies in 24h in a quite good english.
My last order was a Xiaomi Mi 8 phone. Due to a strike in my country, the delivery took quite some time. Gearbest contacted me to check if everything was ok. I didn't ask anything, it was a proactive from their side.
All the orders I made was well packaged, o fear to break anything during transport (and I've already ordered a tablet and a phone, some expensive and fragile objects).
When I order at Gearbest, I have no fear at all. I know I will receive exactly what I want.
Uma das melhores loja online sem duvidas super recomendo não terá dor de cabeça, serviços de qualidade e atendimento rápido.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear George F.,
We apologize that you are experiencing issues with your order.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.
You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html
We have offered you a tracking number via our Support Center. Please check this and reply back to us.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you.
Best regards,
GearBest Customer Service Center