HomeAway

I highly recommend you DON'T use VRBO / HomeAway. The company is run by India and they simply put you on hold and hang up on you! Any money in dispute with HomeAway will be lost! Don't wast your time asking for their assistance. Just file a claim with your credit card company. The company withholds the truth. They do NOT want the Homeowner to issue the full refund so they can keep the administrative fee. Homeowner and I realized this when we began working together and found Homeaway created the issue INTENTIONALLY!

I booked a reservation based on their cancellation policy but when attempting to cancel because of a change of plans the cancellation policy was not honored and a refund not issued. Homeaway did nothing despite their 100% refund policy but refer me to the owner.

This booking fee is really hurting my business. In my advertising I have always used VRBO because they had no booking fee. This weekend I will be changeing all the information in my adds and useing AIRBNB as my primary. Although Airbnb does charge a booking fee as well, it is a much lower %. I am a economy booking that apeals to lower middle class families. Especially families of lower enlisted Soldiers. A 9% booking fee has them spending a extra 50-100 bucks they simply can't afford. I am very disappointed in these changes. I would love to use VRBO as my primary again if you make adjustments but for the time being I will direct my customers elsewhere

Booked a house in October for two families for Dec 28-30. Owner cancelled on me on Dec 23rd. Never got a full refund. When the owner cancelled, I called home away to book a new house and since I hadn't gotten any money back yet I expected them to at least waive their booking fee. Manager told me that their "system" won't allow them to do that. Been three weeks, 5 phone calls, and about 4 hours on the phone, still haven't recieved a full refund. Again I'm told their "system" can't refund me, the owner has to. Their "system" had no problem taking $1011 out of my account within 2 hours of me booking. Funny how that works. Never again.

I strongly advice against using this website to rent out your property. I am a property manager and have 10 houses on this website and they just keep changing the rules about when and where your house is situated. If you don´t rent out 3 times or don´t have any reviews in the last year your house simple doesn´t appear when you search for it. And if you call to complain they just keep repeating you have to accpet more bookings or ask for more reviews. But if the house doesn´t appear you can´t get any bookings or reviews. Meanwhile I pay 300 per house only not to have it appear. Complete rip off. Oh and if you want to cancel your subsription you wont get any money back.

My friends and I are currently being denied access into a home we rented for the weekend because according to the "seller" she never received the payment. I told her I can email a copy of the invoice my friend and I had, to prove the payment. We also told her we each had a pay pal receipt number. Pam Shier claimed she never received the email, which is hilarious considering there weren't any discrepancies when we were paying! She also didnt allow me to speak. She went off saying she doesn't have any emails from me and that I am trying to scam her. What? My friend and I contacted PayPal who filled a dispute against this fraudulent owner. The next day he received an email saying the owner is issuing a refund. I'm still waiting on my case

My fiance and I, plus two of our friends were trying to book a place in Texas for a weekend during our honeymoon. The first place we found was listed for a price and we booked it. I received a call the next day that there was a "glitch" in the website and that the price was about 4x as much as the price that it originally was. So we tried to find another place. I should have stopped there. I tried to book another place and when they tried to charge me, my bank stopped the charge from going through, except I got no call from my bank about it, only from someone who worked at the place we were trying to book, not the actual owner of the place. It all seems really shady and not well coordinated, and unsafe. I am really displeased and am done wasting my time trying to book places through here.

I booked a cottage for the Christmas holiday through HomeAway. Even though the dates said it was available, I got a response back from the owner that it was already booked. I had given my credit card info to HomeAway so I calledl them right away to let them know I wasn't able to rent and not to charge my card. They assured me it would be fine. As it turns out I didn't get charged for the rental but I was charged a service fee of $90 Canadian. I called to make sure I would be refunded and was told that in up to 14 days I would be automatically refunded. That was 6 weeks ago and no refund. I tried to call their *******145 today and it is out of service. I have given up on this but be warned not to deal with this company. By the looks of the other reviews, this is a common occurrence with this company.

Add my name to the list of people jobbed by HomeAway. HomeAway charges your credit card and then says "too bad" if you have any issues with the owner. In our case we had to cancel and the owner kept our security deposit, cleaning fee, parking fee and beach access fee in addition to the rental fee! Basically the owner made well over twice as much from us cancelling than if we had used the place. AirBNB is miles ahead in everyway if you are a renter.

Never paid any Annual subscription for your listings! This website is a SCAM! I paid $499 for 12 months and after 5 months, they suspended the payments due to a issue with Yapstone payment so No reservation, nobody can pay online and HOMEAWAY don't want to refund me! You have to sign an agreement with no refund anyway!
Be Aware! Never pay any suscription on this website, it's a SCAM!
Furthermore, worst service customer, hard to reach them and incompetent staff!