This is a horrible company to do business with. I placed an order over a month ago and have not received the items. A total of three emails were sent and received a response from the first email that stated "unfortunately, your order is on back order... this is a systematic email that is probably sent to everyone. I guess after the 3rd email they become NON-RESPONSIVE!
What they show you online is NOTHING like what they send you. What you get is hardly recognizable and is absolute garbage - it's so bad that I can't even donate it - it's such garbage I would be embarrassed to offer them to anyone. Just an online scam.
Thanks for your support and sorry for the inconvenience.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.It will help if you can provide us the order number.
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
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Stay safe and have a good day!
I thought there were so many lovely colors and styles, and most of them I really do like. But some are so big its is rediculous, especially a dress I ordered which was so large I had to put it in a bag to send to charity. Some shirts are too small, some too large and some fit well, but it isn't consistent. I normally wear a medium but the mediums were to small so I ordered the next ones in large and they were mostly very large and boxy with no shape. But some fit very well and i am really pleased with them.
So many pretty tops tp chose from, its hard to narrow it down
Took forever to get here. Was going to ask for money back. No news about it. Tried to follow its route. Couldn't. Tried it on and laughed uproariously. Have to give it to someone cause I'll never wear it.
Turns out to be more money than indicated.
This is a scam business
This is a scam business! Flimsy fabric, bad fit does not conform to size chart, verrry slow delivery, impossible to do returns. I was bilked out of $126. Buyer beware! When I complain to PayPal I get a response from this company but no action! Told them I will not be in country to receive packages after May 1. They sent a package anyway which is on my porch and will probably go missing. They need to be put out of business!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I like to see back view of online selections, there ore only a few that show the back view. I much prefer to shop with Shein online. I like to see front, back and side views. Also close ups of fabric, so you can see texture of fabric. Most things on JFN are knitted jersey. Not my first choice of fabric
These dresses are very cheap looking and filmsy. The small is large enough to fit two people in the dress. Definitely not a small. Rather a large. Looks like something you would sleep in not wear as a dress.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. We will try our best to improve our service and provide you the better shopping experience.
There is no place for billing address. Also, there are way too many dresses
Every year I have a dance and I always buy a dress here and every year they have excellent customer service (very fast and extremely helpful) and not only that, but their dresses are amazing quality and fit perfectly. Without a doubt every year I always receive a compliment for my dress, although this year I doubt that it will open an event, I will still buy my dress here to feel beautiful again!
I received my blouse about a week ago and it's beautiful, but the sleeves are too tight from the shoulder to my elbows. I received the capris yesterday and they are way too long. I can't wear either for the occasion I purchased them for. I am having alterations done to both.
Ordered my 3/4 length sleeve hoodie and received it in 11 days! It is adorable and I love the black and white design.
Well, as much as I love the designs, I won't be giving you my attention anymore. I asked if the printing design went on to the back of the piece and the message returned said, yes it was. No, it wasn't. The sweaters buttoning was shabby. The fun overall also did not carry the flowers to the back of the garment. Cheap look. Victoria MacMillan
Well I love the fashion but as I have said your fabrics are often not chosen well. I have had some big disappointments and this is the only problem. I sent you a picture of the jumper that pulled on my bottom and made me look foolish at a party not long ago. Victoria MacMillan
I love your fashions but as I have told you a few times the fabrics being chosen are sometimes inferior. And I tell you so that you can better your products. Victoria MacMillan
Well # 1 I have found your clothes fit me nicely. Some companies sizes are made for Chinese women. The clothes are fun and colourful. Your internet experience is nice and fast moving. Thanks
I ordered 2 different tank tops in size XL, one is skin tight, the other is cut in such a way that - I can't really explain, the shoulder straps ride up/gap over my shoulders. Also ordered a dress which is lovely. Since I'm not going to mail 2 tank tops to CHINA for the return, the dress cost me the price of dress + 2 tops. Booooo - inexpensive clothes aren't inexpensive when you can't try on and can't return.
The blouse was smaller than I had anticipated. The return to China was a shock! I chose the 15% cash refund. Which was only $3.00. I will NEVER order from JustFashionNow again, and will advise all I know to follow suit.
I do love the bright designs and colors and sale are always fun, but sometimes you are taking a chance that you won't be satisfied. I think sale or discontinuted items should be returnable! Sometimes the items can be the wrong size for you (nothing beats being able to try things on before purchasing), sometimes it is not the quality you expected and sometimes the item was misrepresented--like knited knee high socks that the quality was really bad and I couldn't even get past my ankles while the bottom of the foot would have fit an elephant. Only one item out of five was a jewel of a purchase.
Love the bright designs and colors and sales.
I ordered a pair of shoes and when they arrived, the smell about knocked me out. The shoes did not fit and when I asked the company for a return, they offered me 15% and said I could keep the shoes or I could ship back to Hong Kong on my dime. Horrible Toxic product, Don't Waste your money!
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I was excited to look at the reviews for JUST FASHION NOW while deciding to order clothing from them. The clothing looked like quality clothing in the pictures. When I saw the positive reviews I put in my first order. Then when I received my clothing I was not happy at all. The clothing and shoes I ordered looked very cheap and not at all what it looked like in their beautiful pictures. I guess you could say I got what I paid for! I will never order clothing or shoes from them again. The one piece of jewelry I ordered were earrings. The earrings were not so bad.
When I clicked BUY my address changed. I could not get it to go to where I needed to go to change it. There were several addresses that were similar to mine, and when I clicked on mine, it changed to a different city. I wanted to cancel the order and try, again. Two bathing suits. Your advice on canceling an order was "to be more careful next time." For absolute certain, there will not be a next time.
Dear Customer,
We apologize for any inconvenience caused by the issue you experienced while placing your order. We understand that your address changed during the checkout process, and you were unable to change it back.
We also apologize for the unhelpful advice you received when you tried to cancel the order. We will appreciate it if you could provide more details for us to check.
Our team is committed to providing excellent customer service, and we understand that this falls short of your expectations.
Generally, the address of the city is selected when placing the order. Therefore, you check for errors before submitting the order, and if there are errors, you can modify them. If it is after placing an order, you can also contact us to modify the address for you as soon as possible before delivery.
Regarding the order with the wrong address, we have found it for you and sent a private message and an email to communicate with you, please pay attention to check it.
Thank you for bringing this to our attention and we hope to have the opportunity to serve you better in the future.
Please do not hesitate to contact us via email support@justfashionnow.com. Our customer service team is always here to help
Best regard,
Kary
JUSTFASHIONNOW
Got everything correct except one skirt that I ordered in black came in a cream color with tulips on it. Not exactly what I had in mind. The skirt was advertised as a workout/tennis skirt with undershorts, it's made of material that wouldn't survive one workout. Don't list something as "workout gear" if there's no Lycra Spandex, cotton, etc. or any other material workout close are made of.
The dresses I bought look very different from the photos I ordered from. In half of the items, the fabric is different altogether, as if it is a different one from the original item in the photo. I am not happy with my items and wish to return, But Customer Service has been notified and I have waited several days for an address, but they wont provide me a return shipping address so I may have to pursue a refund thru PayPal instead.
I wished to return two of four items (one of which I already have). First the online directions were unclear. Then I got a customer service rep to complete the first part of the process, with a prmise to follow up with the rest of the process in two days. No email.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
The site justfashionnow.com is a site with beautiful pieces, I love the styles and designer of the pieces, all very real and with an incredible quality
I made two purchases and I liked the items a lot, the service was very good, delivery on time and fair price, I will certainly go back to buying more pieces, I recommend!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.