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JustFashionNow

How would you rate JustFashionNow?
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Georgia
1 review
0 helpful votes
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Customer Service is awful!
May 26, 2022
Updated review

The customer service is the worst ever! The website is difficult to navigate! It does not give information on a return label. When you call customer service, a voicemail picks up and says,"the mailbox is full." Who does business like that?!?! Highly Dissatisfied! Would not recommend!

Date of experience: May 26, 2022

Very affordable
April 26, 2022
Previous review

Very affordable

Date of experience: April 26, 2022
Georgia
1 review
0 helpful votes
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Very impressed!
October 9, 2020

It was my first time buying a dress online so I wasn't sure what I was looking for. But I was pleasantly surprised by the quick service of this online store and the dress itself. It was the perfect combination of simplicity and class! It suits me so well that I usually wear a size 8 and buy a size small. I got a lot of compliments from my friends. I will definitely buy my next dress from this amazing online boutique.

Date of experience: October 9, 2020
North Carolina
1 review
0 helpful votes
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Beware of process for returns
May 21, 2022

I ordered shorts, capris and a dress. The dress was not what it appeared in the picture. I requested a return label and was told it was cheaper for me to keep it and they would refund me 15% of the cost because it had to be returned to China! After my response that this was unacceptable, they offered 30%. I only accepted because I was tired of dealing with them. All but one of the shirts were ok but I know it will be more of the same returning this one. I will not order from this company again.

Date of experience: May 21, 2022
New Jersey
1 review
3 helpful votes
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SCAM
August 13, 2018

Unfortunately! I did not look into this site before buying, I ordered two pairs of shoes, paid for expedited shipping and I'm still waiting for my order. It's been over a month now and still nothing, I have emailed customer service and I too receive an email stating I will be contacted in 7 days... Still no response, I will be looking into taking legal action against this site! This is unacceptable, this site needs to be blocked! DO NOT ORDER FROM HERE!

Date of experience: August 13, 2018
Justfashion N. JustFashionNow Rep
over a year old

We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.

Illinois
4 reviews
6 helpful votes
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Have been waiting since August 8 2018 for my order. Tried contacting customer service 4x. No responses! Sent corrected address Before shipping. Claims they could not correct address. Really?! Sent corrected address 3x to Contact Us. Still No Merchandise and No Responses.!

Date of experience: August 28, 2018
Justfashion N. JustFashionNow Rep
over a year old

We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus.

Maryland
2 reviews
0 helpful votes
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The fox shirt
October 28, 2022

I ordered a medium and the shirt was too big. The shoukder sea, was half way down my arm. The sleeves covered half my hands.
I had to wear another shirt under it to take up the big shirt and role up the sleeves. I wore a belt so it fit better around the waist.

Date of experience: October 28, 2022
California
1 review
0 helpful votes
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Disappointment
September 13, 2021
Updated review

Very hard to refind the dresses I liked. It has taken weeks. There are no order numbers, you just have to wait for the picture to appear again. I therefore couldn't use the new person discount. I wish you had telephone contact!

JustFashionNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 14, 2021
Miss W. JustFashionNow Rep
over a year old

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.


Very hard to refind the dresses I liked
August 14, 2021
Previous review

Very hard to refind the dresses I liked. It has taken weeks. There are no order numbers, you just have to wait for the picture to appear again. I therefore couldn't use the new person discount. I wish you had telephone contact!

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Disappointed
July 10, 2022
Updated review

I couldn't wait to receive the four tops that I ordered but, sadly, I was extremely disappointed when I tried them on. I loved all the patterns that I'd chosen, but none of them fit properly. I had ordered the same size I always wear, but all four were too tight & too long. I'm really disappointed!

Date of experience: June 10, 2022

A message came up say FREE SHIPPING over $49.05…..
June 10, 2022
Previous review

A message came up say FREE SHIPPING over $49.05…. But I was charged $25+ for shipping?

Date of experience: May 11, 2022
Florida
1 review
0 helpful votes
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The merchandise is thin, cheap, wrinkled. Takes a LONGGG time to get to you. Buyer beware of return policy... it is awful! Pay to get it shipped to you, then pay over $60. To $100. To get back to China. They will offer you 15% of what you spent to NOT send merchandise back to them. Poor sizing, does not relate to american sizing at all. Just a bad internet company to order from all together.

Date of experience: May 21, 2022
Pennsylvania
1 review
0 helpful votes
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Lovely Designs
October 28, 2022
Updated review

The site continually freezes, and I always have to refresh and start from the beginning. The sizes do not coenside with the real USA sizes. I feel there should be more research to get the sizes correct for today's women.

Date of experience: October 28, 2022

The site constantly added more of products in my order,...
October 28, 2022
Previous review

The site constantly added more of products in my order, kept freezing and wouldn't allow me to apply coupons without freezing!

Date of experience: September 28, 2022
Switzerland
1 review
0 helpful votes
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I made an incorrect order and wanted to cancel it. After talking to someone in the chat, my order was canceled in a matter of minutes and I was ready to place a new order. Very happy with this boutique!

Date of experience: March 22, 2020
Canada
1 review
0 helpful votes
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Very disappointed
November 20, 2021
Updated review

Very disappointed, it was written that this turtleneck is made from cotton blend, but what i feel with touch is pure polyester with spandex. What I got, and what was in the picture is like 2 different things, is nothing to compare with.
This sweater is a very beautiful in the picture, beautiful colors and design that looks like 3D...
Turtleneck I got is something that I can buy in a very cheap store.

Date of experience: November 20, 2021

Very clear and fast
October 21, 2021
Previous review

Very clear and fast.

Date of experience: October 21, 2021
Australia
1 review
0 helpful votes
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Disappointed
August 26, 2023
Updated review

This was item that was overlooked from original order of 13 items. First dispatch of 9 items and second of 3 items sent to china. Since received first delivery via redirection from china but still waiting on 3 items still items sent in 2nd batch. I am happy with items I have received but process has been painful. I will only order more if I receive all item originally ordered

Date of experience: July 27, 2023
Miss W. JustFashionNow Rep
over a year old

Dear customer,

We apologize for any dissatisfaction and disappointment caused by the delay in your order's delivery. After investigation, we found that the package was not successfully delivered due to an incorrect shipping address provided by you.

As this delay was not our company's fault, we cannot provide a full refund or resend the items. Thank you for your understanding. Regarding situations where packages are undeliverable due to incorrect shipping addresses, we will improve the payment confirmation page on our website to help customers detect and correct any mistakes as soon as possible.

If you need further assistance or have any other questions, please do not hesitate to contact our customer service team at support@justfashionnow.com. We will do our best to assist you in resolving the issue and ensure that you receive the highest quality service in your future shopping experience. Thank you again for your feedback.

Best regards,
Jules
JUSTFASHIONNOW


Can't judge till I get clothes
June 27, 2023
Previous review

Can't judge till I get clothes

Date of experience: June 27, 2023
Georgia
1 review
1 helpful vote
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Bad company
June 19, 2019

I just receive my clothes,. One is bad quality. One is wrong size, I order size 4, and I received 4XL. 4XL 4 XL. That's great! Who can wear it. This company just want get your money, I should read reviews before I order, hard lessons for me. Please don't waste your money.

Date of experience: June 19, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Australia
2 reviews
0 helpful votes
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I do not know how to properly outline a review for you.
August 12, 2021
Updated review

I am ordering this item without going into my account because you could
Not supply the other scarf in the grey colour so I am ordering this
Now even with paying the shipping to secure the item before it goes out of stock.

Date of experience: August 12, 2021

I am ordering this item without going into my account...
July 12, 2021
Previous review

I am ordering this item without going into my account because you could
Not supply the other scarf in the grey colour so I am ordering this
Now even with paying the shipping to secure the item before it goes out of stock.

Date of experience: July 12, 2021
California
1 review
0 helpful votes
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False advertising
September 14, 2021

The item that was pictured and I ordered was not at all what I received! The pictured item was a coat that looked like it was looped wool with embroidery. The coat I received was not a coat at all! It was more like a bath robe that was made out of flat polyester- not wool or textured appearance at all! It's horrible. And now I can't return it because I have to return it to China. Or I can only receive a credit of $7.50 when I paid almost $50. Such false advertising. I will never order from JFN again. I can not trust that the product you advertise is actually what I will receive.

Date of experience: September 14, 2021
Missouri
1 review
0 helpful votes
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Most everything did not fit
July 28, 2022
Updated review

I found that the measurments in the photos were not correct sizes, as I ordered to my measurements and out of seven items, six did not fit right, a lot of them were too big or too small and they were size small. I ordered a large in one dress because of the measurements and it was way too big. I was very unsatisfied.

Date of experience: July 28, 2022

I like that there are so many items to choose from...
June 27, 2022
Previous review

I like that there are so many items to choose from and unique tops.

Date of experience: June 27, 2022
Canada
1 review
0 helpful votes
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Just a great thank you what you see is what you get sherron e
March 1, 2023
Updated review

You are The Best online company l have dealt with l am so pleased with my clothes they are beautiful and what you see is what you get the girls on chat are so helpful thank you to them as well sherron

Date of experience: March 1, 2023

Always happy to shop with your company
December 28, 2022
Previous review

Always happy to shop with your company

Date of experience: December 28, 2022

Great absolutely the best standing by your commitment

Date of experience: September 16, 2022
Utah
2 reviews
0 helpful votes
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My experience
June 5, 2022
Updated review

Too many choices I couldn't decide. It took a long time to receive my order. When I did receive it I liked everything except for one item. It was too big for me in the arms and neck. I gave it to my daughter.

Date of experience: June 5, 2022

Too many choices
June 5, 2022
Previous review

Too many choices

Date of experience: May 6, 2022
Denmark
1 review
0 helpful votes
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This is my experience
September 15, 2019

I bought a dress here, and this is my experience. Shipping, a bit long but normal. The dress very cute, the color is the same as I expected. The fabric is thick, not transparent. Asymmetric printing, I am very satisfied, if I recommend Justfashionnow

Date of experience: September 14, 2019

Overview

JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.

service
2,782
value
476
shipping
465
returns
285
quality
6,973
This company responds to reviews on average within 1 day

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122,843 reviews
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