The customer service is the worst ever! The website is difficult to navigate! It does not give information on a return label. When you call customer service, a voicemail picks up and says,"the mailbox is full." Who does business like that?!?! Highly Dissatisfied! Would not recommend!
It was my first time buying a dress online so I wasn't sure what I was looking for. But I was pleasantly surprised by the quick service of this online store and the dress itself. It was the perfect combination of simplicity and class! It suits me so well that I usually wear a size 8 and buy a size small. I got a lot of compliments from my friends. I will definitely buy my next dress from this amazing online boutique.
I ordered shorts, capris and a dress. The dress was not what it appeared in the picture. I requested a return label and was told it was cheaper for me to keep it and they would refund me 15% of the cost because it had to be returned to China! After my response that this was unacceptable, they offered 30%. I only accepted because I was tired of dealing with them. All but one of the shirts were ok but I know it will be more of the same returning this one. I will not order from this company again.
Unfortunately! I did not look into this site before buying, I ordered two pairs of shoes, paid for expedited shipping and I'm still waiting for my order. It's been over a month now and still nothing, I have emailed customer service and I too receive an email stating I will be contacted in 7 days... Still no response, I will be looking into taking legal action against this site! This is unacceptable, this site needs to be blocked! DO NOT ORDER FROM HERE!
Have been waiting since August 8 2018 for my order. Tried contacting customer service 4x. No responses! Sent corrected address Before shipping. Claims they could not correct address. Really?! Sent corrected address 3x to Contact Us. Still No Merchandise and No Responses.!
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus.
I ordered a medium and the shirt was too big. The shoukder sea, was half way down my arm. The sleeves covered half my hands.
I had to wear another shirt under it to take up the big shirt and role up the sleeves. I wore a belt so it fit better around the waist.
Very hard to refind the dresses I liked. It has taken weeks. There are no order numbers, you just have to wait for the picture to appear again. I therefore couldn't use the new person discount. I wish you had telephone contact!
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Very hard to refind the dresses I liked. It has taken weeks. There are no order numbers, you just have to wait for the picture to appear again. I therefore couldn't use the new person discount. I wish you had telephone contact!
I couldn't wait to receive the four tops that I ordered but, sadly, I was extremely disappointed when I tried them on. I loved all the patterns that I'd chosen, but none of them fit properly. I had ordered the same size I always wear, but all four were too tight & too long. I'm really disappointed!
A message came up say FREE SHIPPING over $49.05…. But I was charged $25+ for shipping?
The merchandise is thin, cheap, wrinkled. Takes a LONGGG time to get to you. Buyer beware of return policy... it is awful! Pay to get it shipped to you, then pay over $60. To $100. To get back to China. They will offer you 15% of what you spent to NOT send merchandise back to them. Poor sizing, does not relate to american sizing at all. Just a bad internet company to order from all together.
The site continually freezes, and I always have to refresh and start from the beginning. The sizes do not coenside with the real USA sizes. I feel there should be more research to get the sizes correct for today's women.
The site constantly added more of products in my order, kept freezing and wouldn't allow me to apply coupons without freezing!
I made an incorrect order and wanted to cancel it. After talking to someone in the chat, my order was canceled in a matter of minutes and I was ready to place a new order. Very happy with this boutique!
Very disappointed, it was written that this turtleneck is made from cotton blend, but what i feel with touch is pure polyester with spandex. What I got, and what was in the picture is like 2 different things, is nothing to compare with.
This sweater is a very beautiful in the picture, beautiful colors and design that looks like 3D...
Turtleneck I got is something that I can buy in a very cheap store.
This was item that was overlooked from original order of 13 items. First dispatch of 9 items and second of 3 items sent to china. Since received first delivery via redirection from china but still waiting on 3 items still items sent in 2nd batch. I am happy with items I have received but process has been painful. I will only order more if I receive all item originally ordered
Dear customer,
We apologize for any dissatisfaction and disappointment caused by the delay in your order's delivery. After investigation, we found that the package was not successfully delivered due to an incorrect shipping address provided by you.
As this delay was not our company's fault, we cannot provide a full refund or resend the items. Thank you for your understanding. Regarding situations where packages are undeliverable due to incorrect shipping addresses, we will improve the payment confirmation page on our website to help customers detect and correct any mistakes as soon as possible.
If you need further assistance or have any other questions, please do not hesitate to contact our customer service team at support@justfashionnow.com. We will do our best to assist you in resolving the issue and ensure that you receive the highest quality service in your future shopping experience. Thank you again for your feedback.
Best regards,
Jules
JUSTFASHIONNOW
I just receive my clothes,. One is bad quality. One is wrong size, I order size 4, and I received 4XL. 4XL 4 XL. That's great! Who can wear it. This company just want get your money, I should read reviews before I order, hard lessons for me. Please don't waste your money.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I am ordering this item without going into my account because you could
Not supply the other scarf in the grey colour so I am ordering this
Now even with paying the shipping to secure the item before it goes out of stock.
I am ordering this item without going into my account because you could
Not supply the other scarf in the grey colour so I am ordering this
Now even with paying the shipping to secure the item before it goes out of stock.
The item that was pictured and I ordered was not at all what I received! The pictured item was a coat that looked like it was looped wool with embroidery. The coat I received was not a coat at all! It was more like a bath robe that was made out of flat polyester- not wool or textured appearance at all! It's horrible. And now I can't return it because I have to return it to China. Or I can only receive a credit of $7.50 when I paid almost $50. Such false advertising. I will never order from JFN again. I can not trust that the product you advertise is actually what I will receive.
I found that the measurments in the photos were not correct sizes, as I ordered to my measurements and out of seven items, six did not fit right, a lot of them were too big or too small and they were size small. I ordered a large in one dress because of the measurements and it was way too big. I was very unsatisfied.
I like that there are so many items to choose from and unique tops.
You are The Best online company l have dealt with l am so pleased with my clothes they are beautiful and what you see is what you get the girls on chat are so helpful thank you to them as well sherron
Always happy to shop with your company
Great absolutely the best standing by your commitment
Too many choices I couldn't decide. It took a long time to receive my order. When I did receive it I liked everything except for one item. It was too big for me in the arms and neck. I gave it to my daughter.
I bought a dress here, and this is my experience. Shipping, a bit long but normal. The dress very cute, the color is the same as I expected. The fabric is thick, not transparent. Asymmetric printing, I am very satisfied, if I recommend Justfashionnow
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.