I was not trying to use my credit card for Just Fashion but WAS trying to use my JC Penney care and the charge would not go throughj.
Thought I was ordering from JC Penney and was not so don't plan to shop Just Fashion again.
Thank you for your feedback. We are Justfashionnow, not JC Penney. Your order was delivered.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online. Stay safe and have a good day!
I was not trying to use my credit card for Just Fashion but WAS trying to use my JC Penney care and the charge would not go throughj.
Cheaply made products and when you want to return them they suddenly tell you it has to go back to China for a return! The cost of the return is more than the cost of the product. What a bunch of SHYSTERS! Then they offer 15% refund in lieu of mailing back to China. DON'T BUY FROM THEM EVER!
We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
Please don't hesitate to contact us by email or chat if you have got any question. Hope we can find a better solution for this case.
I put One star because you can not put - stars, thank you to American express for their help. They have nice pictures and cool politic! Nothing is true from their clothes to their custumers sevices.
Sorry for the inconvenience caused.We will try our best to improve our service and provide you the better shopping experience.
I ordered 2 items & I am being charged for shipping on both items, which I gather, will be shipped separetly. There must be some way to ship these 2 together to save on shipping costs.
I have some clothes on this page. In my last order, my shirt was a little tight, I was recommended to upload a size, but I didn't think I needed it, but I still look great.
I was sceptical about purchasing from this site as I could not find where they were located. I ordered 4 tops and was not happy with the quality, sizing and color of three of the four items. In addition 3 of 4 items don't look like the pictures at all. Several of the items had a bad odor as well. I read the return policy thouroughly and it states that you can return items and they make it sound easy. I followed the instructions. Their customer service sends the following:
"Our return center is located in Guangzhou, China." We would like to offer you a 15% cash refund for the item(s) in question as compensation; instead of returning the item(s)."
I asked for 50% of my money and they said that was too much! They want to keep 85% of my money! Thsi company knows that anyone buying from the US is going to spend more money returning these items TO CHINA. JustFashioNow is misleading customers and pocketing the money. Let's face it.the quality of the items is dirt cheap so this company is not losing out.
Now I want 75% of my money back ($100 was spent)!
Shelly
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
I bought about 15 items, but after paying the exorbitant shipping and waiting for over a month for my order to be completely shipped, I would say I got maybe 1 thing that I would actually wear. Only one of the dresses was vaguely made of cotton, and I'll wear that one; the other 2 are completely made of polyester so unwearable in the summer... the season for which they were intended. The pants I got 2 pair of are made of OK material, but you would have to be 6'7" for them to be anywhere near the right length... and the cute thing about the pants is the interesting way the bottom of the legs is made. The "gauzy" shirt I bought is thick polyester; the blue necklace I bought was marked "Blue" but was actually green. I'm afraid to wear the sandals I bought because they are so weirdly made that I'm afraid I'll fall off of them... and they are FLATS! In short, I shouldn't have wasted the time waiting for these items to come in one item at a time or the money I spent for shipping. I'm taking all but 1 item to my local consignment shop to sell, although since no one wants thick, heavy polyester, they may not accept all of it.
Thank you for your feedback. We are deeply sorry that you are not satisfied with our product and service.
Could you please provide your order number so that we can help?
I liked the clothes I bought a lot, although one of the dresses is a bit bigger than I thought. Normally, I have the size M and it was the one I ordered.
Should have read reviews. I produced better garments in my 7th grade Home Economics class. Fabric is crap. Sewing is crap. Customer service is crap. Don't use this site.
Sorry to hear that. Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
You can ask for label. You will get authorization from us by email including a label with our return address in it.
Good quailty and good prices Lately the sizes I ordered are not what I received. I ordered a Medium slacks and was sent X=tra large! What's with that?
Easy to order
Merchandise not look same as in order catalogs
Impossible to return since have to send back to China. $29.95, more than the Merchandise cost
95
Beautiful clothes and a great price. I have a rather odd taste in clothes and love unusual and fun clothing. I saw your Ad in the NYT and clicked through. Once I got to your site, I was hooked.
Beautiful clothes and a great price.
Worked fine. I hope it all fits! They fit but some of material is not what I expected. I wanted more of a knit material instead of being all polester.
Total junk! Scam! There clothes are nothing like the pictures! Ordered a large in there logans and it looked like a child's size and looks like a child made them..
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Free shipping hard to get. Had to keep adding items that I really didnt need to get rid of the the shipping cost, which were more expensive than the clothing
The shirts fit like a glove but only a little tight in the chest to leave a hole in the placket. The delivery of the order took a few days, which seems normal for a garment purchased online.
I ordered a jean jacket on this website and the fabric is wonderful, the jean is so thick and strong and the oversized fit makes it look like an 80s jacket, great!
I pretty much buy all my clothes on this website, I always get compliments on my outfit, and I direct people to this site. I even bought my prom dress here lolol!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.