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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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In so far as the quality of the items is concerned I am a very happy customer. However, they were too small and I want to return them. BUT the Returns process is not straight forward. Almost to the point of discouraging me to try to return the items.
Almost a year ago I placed an order with Just Fashion Now. Some of the items
Were ok and others the sizing was off. The fabrics were not the best but ok for
Casual wear. I contacted the company to return 5 items. I was told to consider
Donating them. I wanted to return them. I had all of the original packaging and
Followed the instructions exactly. The return had to go to China at a cost of $44.75 for clothing worth $78.50. I guess I felt $33.75 was better than nothing.
The package was sent off 4-8-2022. I had no word from the company until
Yesterday when I received it back unopened. It was refused marked other.
DO NOT ORDER FROM THEM. Mary Andrus
I had no currency I was shopping in so ended up being charged almost double!
The fabrics were awful synthetic fabrics, no one wants this, the only thing I liked were the earnings, will not be buying from this site again
Very long wait not good quality,too many extra fees to pay
Do like all the cute sweatshirts you have! I do think the shipping charges are way off!
Just hoping all sizes that I picked fit for each individual.
I find the shipping cost a little high. Also, the time between ordering and shipping was extremely long.
I find the shipping cost a little high.
Simple and straightforward. The garment arrived quickly, is exactly what I ordered. It has been very much admired.
As it was my first time using the site I didn't know what to expect but was very happy when my tops arrived,they were great the colours were just as they showed and the chart for sizing I used was so accurate as some were medium and some large but each fitted perfectly.Will be buying again
The top was way too big. So definitely if ordering you should size down. Also, it was not just like the picture and I was very disappointed in the material. I had seen this top in many places, but this one was a very poor knock-off.
Thank you for your feedback. We are sorry you are not satisfied with our products. We have been working hard to improve our products and services. Your feedback is very important to us. We'll forward your sincere feedback to the relevant departments.
In order to give you a better shopping experience, we sent you a resolution for your issue. Please check the messages we sent to you.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online. Stay safe and have a good day!
My shopping experience was great. Fast, easy to understand sight. I have not yet received my item, as it was just ordered, so I cannot comment further.
So far so good. Let's see how the sizing went. Was perfect
Fabric of tshirt was great! Wording was messed up. When did the two words "to test" become one word? Not wearable that way! Sucks!
Not very happy that all the sale items aren't included in the free shipping. May not use this site again.
So far so good, This is my first time, if I'm happy with product, and I can receive swift refund if not I will recommend this and use it more. Refunds should be just as easy as sale.
I like the item I received, but I had ordered another item at the same time and was advised that it would be shipped separately when it was received there which meant I would not have received it in time for a
Christmas gift. I cancelled that item, but the other had been shipped, but I did not receive it until 12/24 which took entirely too long for me to receive the item and I do feel the shipping charge was extremely high. I probably will not order from JustFashionNow again.
I think the shipping is a little expensive, but the products appear to be very nice.
This is my second time shopping here. My first order went great and I love my items. Will continue shopping here. Great prices. Happy New Year
Bought as presents, she loved it
Just make sure you order in time
I'm upset they charged me 29.99. The picture shows 22.99
Product quality is shoddy. But what did I expect for those prices. I won't wear any of it.
Not sure I understand all the different codes like for shoes it states PU or silhouette H line of T line. This is my first order hoping all fits.
I liked most but a couple tops didn't fit good. They looked great on the model but not so good on me.
No sure I understand all the different codes like for shoes it states PU or silhouette H line of T line. This is my first order hoping all fits.
I found too many tops that I like. I spent more than I usually do shopping. I wish it didn't take so long to get tops from you.
I like shopping at Just Fashion Now but I wish I could get my tops faster. It takes too long to get them. S & H is too high also.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Thank you for your feedback. We are sorry that you haven't received the refund for your return request.
However, there is no reference number in your comment. Would you mind providing us with your order number so that we can check and handle this issue for you? We value your business and we promise you that we will settle this matter in the best way we can.
We need complete information to help you address the problem. You can contact us by email at support@justfashionnow.com or by chat online.