I enjoy viewing this website with a cup. There is a wide variety of clothing for all sizes and in current fashion. The products are almost always of very high quality and a great fit. There are never problems with returns if the products are not suitable. I like the click and pick option at the local post office, as well as home delivery.
I bought this dress in an Extra Small for my daughters' prom... It was too small, so I asked for a second to fit, It was then that I realized they had a "swap-only" policy after having bought both identical dresses. Luckily the customer service was so helpful and forthcoming that they helped me solve my problem and got a refund. I am very, very satisfied with my purchase and with this company! Small size looks great!
The website was very easy to use and there were sizes available which at this time with COVID is hard to come by. Quality clothing with a large variety available at an extremely good price. I will definitely order from this site again.
The page I was on offered me free shipping. Now that I checked out it charged me shipping, 13.00 is too much for shipping and I will not order again with this amount of shipping. Received the top which was too big on the top compared to the bottom. Very cheaply made and colors looked a lot duller than on the picture. Would of returned it but had no invoice.
The page I was on offered me free shipping. Now that I checked out it charged me shipping, 13.00 is too much for shipping and I will not order again with this amount of shipping.
I ordered a dress on the 13 march 2019 and was informed after they had banked my cheque that it was out of stock. Fine. But it is now 16 April and despite numerous emails sent asking for an update on my order I have had NO communication from them. I am really annoyed,'cause having read all the bad reviews I wasn't wiser to the fact that they seem to be scammers!
Could you please tell us your order number so that we can check it for you?
Absolutely... one of the worst companies online to order from. Products are cheap, they take forever to get back to you if you want to return and then all get it is them telling you you are out of your return window. Disgusting! I wish I'd have read the reviews before ever ordering from them... total nightmare, now I'm out of pocket with a cheap piece of rubbish.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Ordered 3 things. The sizing is bizarre and the summer linen dress I ordered was huge. Took forever to get the items and I have not received one blouse I ordered over a month ago. The other blouse did not look at like the photos. These clothes are all made in China and my one order was shipped from Dubai. I have never clicked on an ad like this and placed and order and I wont again. Do not waste your money on this scam company.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
This white jacket is perfect for our climate... light weight and no lining makes for a great option
To wear on a cool day or at night when out for dinner. The pattern gives it a dressier look than
If it was plain.
It was very easy to place my order and receive confirmation. Blouse looks just like the picture and
Am excited to wear it for the first time.
1. Only 1 of these items actually fit. They are all labeled as Large - however, the large should be labeled Medium. Either that, or tell people to go up a size when ordering. I am keeping these as I have a daughter that they will fit. 2. Delivery took several weeks. No every company can be as fast as Amazon, but I expected a faster delivery.
Great prices. First time I have ordered from this website. Hoping everything fits as described in size charts.
One of the Items received was not as pictured on the ad and so ugly I won't wear it. Sizing on the 2nd item was way too big. When I requested a return shipping label I received notice that they'd give me a fraction of what I paid refund, but if I actually returned had to be returned to China and would probably not make it within time frame required for return service which is 30 days. Then refund would take 'months' to receive, their words.
You know when those offers pop on your feed and you find some little boot you like? Then, against your better judgement you decide to purchase those boots. Well I just want to warn you about Justfashionnow. Their product came from China and took practically 2 months to get to me. Once received I tried to return them and low and behold, they say that I am over the date of return. Back and forth through emails and they are standing their ground. It wasnt a lot of money at all but I am calling them out on principle. I really hate companies like this. Make sure you dont order from Justfashionnow and double check that your product is already in the states. Looking at reviews, I am not the first person this has happened to. Rant over!
Sorry for all the inconvenience caused. If there is any problem, pls Log into your JustFashionNow account https://www.justfashionnow.com/account/login, and then click "contact us" to submit your message. We will get back to you and take care of it for you ASAP.
I had an order that seemed to take a long time to arrive here and I usually receive it within a few days of placing the order. The tracking system was not updating so I could not track my package. I spoke on the live chat that they were very friendly, helpful, and efficient. I also received a follow-up email saying what had happened and I received an apology even though it wasn't the boutique's fault, their service is absolutely amazing! I can't wait to buy my next item. A very happy customer with this website!
I bought a pair of shoes that took about 2 1/2 months to get. When they finally arrived, one of the straps on the back is aobut an inch longer than the other so I can't ever wear them. I don't get my mail every day out of my box so when I submitted for the return they said it had been too long since I got them and they won't take them back. I can understand if someone just doesn't like them but when they are obviously made wrong they should take them back and make it right. They lost me as a customer forever and I will tell everyone I can not to order from them. Bad decision on their part if you ask me...
JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
That's what their clothes look like when received... like they'd been ripped out of a sheet! No finished edges, simple cutouts of material with no real styling. These five shirts I ordered aren't even WalMart quality and aren't even Good Will worthy! The worst workmanship I've ever received from a mail order company. I'm very disappointed... I've wasted >$80 on shirts I'd planned to give as gifts, but I'm embarrassed to to even give these to a homeless person! The items I received are a total Chinese rip-off!
Sorry that you are not satisfied with the item(s).
Could you pls send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Disappointed with the very long wait for delivery plus when I received it nothing fit and the return policy is terrible a d I had to pay for return postage
I pray that they will refund my $73 that they were going to give me $7 to keep merchandise and no refund. Who does business like that.
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I am very dissatisfied with the company's lack of communication and caring. They are very happy to take your order but not happy to communicate when your order doesn't arrive.
The tracking information when you finally negotiate the not user friendly system is disgusting. It says my order has been returned, but it never arrived in Australia.
The way things are shipped, they never come all together. I'm still waiting for clothes that I ordered in July 2022. They say they have been shipped, but haven't received them. Some of the clothes are really cheaply made. It's frustrating when they take your money really fast, but the products take for ever to show up.
A girl at this online boutique was amazing with the quick response to a question I had about my order. My emails were received and responded very quickly, which was fantastic! Concern about an item was adequately addressed and I was extremely pleased with the way it was handled. Love this page even more now! Again, AWESOME!
This has always been my option to buy my work clothes quickly and easily, since I like to dress a little differently. Whenever I have had issues with my order, they always respond in a timely manner and are happy to help. I am a happy customer for the last 2 years of this online boutique :)
Thank you! My order came as expected and my order was delivered on time. Even though I need to return a couple items, it was not the fault of the products, I just didn't like what they looked like on me. They are great about returns and I visit their site frequently to see the new stuff!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.