The quality of the material and workmanship is simply Terrible. One of the dresses I received wasn't even finished. The sizing was a joke -- wasn't even hemmed. Strings hanging from everywhere. Was supposed to be 'linen'. Certainly wasn't the type of linen that I've ever seen. They will offer you a discount to keep the items, or offer you a refund if you return, which in itself costs more in shipping than the total order is worth. STAY AWAY!
Such a beautiful array of clothing to choose from. Very reasonable prices. I'm rapt.
I was rapt until my parcel arrived. The black and white jacket that looked so stylish in the photos was nothing like what I expected. The material is like shower curtain material, and is unwearable. The t shirts are nice, and I am happy with them. However I am not going to buy again, as it is impossible to know if you will be happy with your purchase.
Such a beautiful array of clothing to choose from. Very reasonable prices. I'm rapt.
I have been able to find my favorite shirts here that are no longer available in stores or online. The shirts are very modern. My purchases arrived in a timely manner and a package was even delivered on a Sunday!
Wow, You have a lot to chose from. I had a very difficult time deciding what I wanted to purchase. I will definitely be shopping here again. Unless for some odd reason the items aren't what they look like on your website
Wow, You have a lot to chose from. I had a very difficult time deciding what I wanted to purchase. I will definitely be shopping here again. Unless for some odd reason the items aren't what they look like on your website
I spent $114. Most of the items do NOT look like the photo. The material is cheap and scratchy. The sizes are small so the large fit tight. One of the dresses I ordered is so small it looks like a shirt. I waited two months and the items arrived from a LA address, but they want me to return the items to china. They offered a 15% refund if I kept the items and when I said no, they went up to 25%, but what am I going to do with cheap clothes that don't fit? Listen to the other post that have expressed the same thing. I wish I had done a search on the website before ordering; lesson learned.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Please don't hesitate to contact our support team to ask for return authorisation if you don't want to keep the item.
I Typed in The Bay, so thought this was a new part of that store. I was surprised when I found it was in American dollars. This could have been made clear at the beginning. I do not like this type of salesmanship. It is called trickery!
However, I did order 7 items. The first 4 came as scheduled. The remaining three took at least two weeks longer. I worried that the 30 day return offer would expire before I received all of my order.
I corresponded with them but had difficulting getting them to understand my situation. However in the end all the items did arrive on time.
They are offering me 15% of my costs instead of returning all but one item. The rest did not fit me.
Thank you for your feedback and sorry for the inconvenience. The price shown on our website is USD, but you can change to another currency by clicking the tag “$” on the top right.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I Typed in The Bay, so thought this was a new part of that store. I was surprised when I found it was in American dollars. This could have been made clear at the beginning. I do not like this type of salesmanship. It is called trickery!
I am always very satisfied with the quality of the products in this online boutique. They are comfortable and last for years. I will not buy any other brand of clothing on the web Fantastic variety of styles and colors!
The sweater is of excellent quality. I usually wear a size small, but I ordered a medium size because it was the only one left in stock and it fits me perfectly. With online discounts I can buy them all.
Cheap construction, cheap fabric! Pay attention to size chart. Just because you order a certain size one time, it doesn't carry over to the next order. You need to check the size chart each time. And i found it off by several inches, therefore, it didn't fit. You have to return to China, not the distribution center in San Fran where it came from. Postage would have been $30 for a 10 oz package. They offered me a 15% refund (keep the garment) or 20% off next order (There won't be a next order). I said i wanted to return. Then they offered 20% discount, 25% off next order. No, i want to return. Then offered 25% refund, which i finally accepted just to be done with this non customer focused company. Buyer beware! Never again. The clothes on line lol really cute. Don't be deceived—they don't look nearly that good.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
The clothes I ordered are tacky material and shoes were a terrible fit.
I have paid to return the goods and am still awaiting my refund!
This was 4 weeks ago after waiting for weeks to the order to arrive.
My advice is steer well clear from this company..
Sorry to make you dissatisfied, your feedback is very important for us, we will try our best to improve.If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Now that I have my order in front of me, I can see first hand the quality of the reproduction on each item... not that great, I'm so disappointed. I had high hopes that the fabrics quality, etc would be like the pictures I ordered from but sadly, not even close. A top I ordered that clearly has appliqués on it, ends up being prints of flowers on cheap fabric.
Bottom line - I got what I paid for and you don't get what the picture shows.
Ordering was easy, now I'm excited to see the quality of the items I ordered.
I love this online boutique, excellent designs at a good price and excellent quality. Good communication with the shipment. They also make it easy to return if you have a problem. I wish more online shopping stores were like this.
I ordered several items of clothing, one of which they said they don't have a stock. I am still waiting for a refund. I was sent the wrong item for one and I contacted them right away, since they tell you you must contact them within 48 hours. I have never heard anything back! So apparently, you can send them money for something, never receive it and THEY DON'T CARE! Absolutely terrible company - do not deal with them
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
The quality is absolutely horrendous and when you try to request a refund you cannot send in your request because their mailbox is full. A total waste of money for an item that you will never use and can't return!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
After finally receiving the items I tried to return them but the website made it utterly impossible to do so. BUYER BEWARE. Ads are beautiful. Products themselves are terrible. I have tried Chinese products before. From poor to no quality control to out and out false advertising. Never again!
So far so good. New to site. Chinese fashions often prettier in the photo than in reality so waiting to see how this turns out.
They say free shipping over $109, but they charge you anyway. While you try & get the matter resolved 3 days later, you end up loosing the sale prices. Can't use coupons on final sale item but no advance notice
Dear customer,
Shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping service for orders reaching $109 (excluding pre sale items and final sale items) after the disount price.
So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.
And please note that each discount is for items excluded final sales and flash deals.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
If you could give a zero, I would. They sent me dresses in the wrong size, large enough to fit my entire family. I requested a refund, they ignored me. PayPal told me to send the items back to a chinese address, which requires a customs permit, and, $23.50. Are you kidding me. Please, do not order from these crooks. The quality is rediculous, it's like a paper cut out, they substitute a size, and ignore you. I only wish I read reviews before being taken in by the fake models of the dresses.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
It's very hard to ‘continue shopping' where you left off once you place an order or view your cart. There should be a continue shopping option. I had to keep going back to menu.
Also the item material wasn't quite what I expected. When it said cotton blend, I expected more cotton feel. The items were more ‘acrylic, nylon' for my liking. I prefer cotton.
It's very hard to ‘continue shopping' where you left off once you place an order or view your cart. There should be a continue shopping option. I had to keep going back to menu
I always buy clothes here! There are so many options to choose from and it is so affordable! I'm amazed at how great the quality is for the price I'm paying! My friends and I love shopping on this website!
I've been shopping here for a few months now and it never fails to impress! Shipping is free for a certain amount, and they ship pretty fast, too. The products are amazing and are usually what I am looking for.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Sorry for the inconvenience caused.We will try our best to improve our product quaility and provide you the better shopping experience.