Kiwi.com

Bought a one-way ticket SFO -> BOM via Japan 1.5 months before the flight. There was a airport change needed in Tokyo. A month later Japan shut down all international arrivals into the country thereby annulling the ticket. There was no information from Kiwi about this change. Only when I called the airline to confirm my meal choice was I told about it. After spending an eternity on the phone to reach a human at Kiwi, they offered a 10 pound refund on a $1,500 ticket when the airline could have easily given a refund or at least a credit for future travel. These guys are crooks. Don't use them ever.

Kiwi isn't a scam, however it has a horrible business model and application that leaves users with a false sense of security and confirmation of tickets.

Kiwi does everything by email, they will send you one email indicating any changes but if spam collects it or you just happen to miss it, you could end of stuck somewhere because your flight was cancelled a month ago and you have 24 hours to respond to that one email. Even though their application makes it seem like everything is fine with your itinerary. Look at the picture I posted, that flight from Paris to Denver was cancelled 3 weeks ago apparently, and apparently I was notified on what I wanted to do, yet here it is as though everything is fine.

Just stay away from this business, use Google flights and book each flight with the carrier directly. You won't save any money going through them.

While we acknowledge the difficulty in Kiwi's situation, nothing excuses their behaviour.
Infinite loops of website, no one to speak with and unhelpful bots meant to wear you down.

They are holding onto thousands of dollars from us and in a time of economic distress.
An atrocious website that needs to be shut, and its operators prosecuted.

I received an email saying that they would refund me. Unfortunately, I haven't received anything since then. I sent them several emails asking about the process of the refund. It has been 6 months now and no response.
(I lost $457.86 (flight ticket) by clicking cancellation by accident. I paid for luggage and insurance. Unfortunately, they are rip-off. Called them immediately after cancellation and they informed me that the total flight ticket is gone with $10.71 refund. It happened in less than 15 mins. I am sad and disappointed. I wanted to go to see my mother after 10 years struggling to make it happen. It took a while for me to collect the money for this trip. They took my money without any consideration. Very disappointed: (

It's been over 3 years that Kiwi hasn't been able to process my refund. If you look on any social media platform, Kiwi is consistently mentioned as one of the worst companies to book a flight from. What a terrible reputation, I wish I had researched other peoples experiences with Kiwi before I bought my ticket.

DO NOT BOOK WITH KIWI.COM

Yes, it was the cheapest option... BUT:

1. They say they will do the online check-in for you and ask you for passport details. We were not able to provide our passport details due to a technical issue of them and Kiwi.com told us that "we must check in at the airport". The airline we flew with had an airport check-in fee of 55 euros per person which Kiwi.com did not refund us.

2. Kiwi.com gave us the wrong information regarding the cabin luggage weight that was allowed for the airlines we were using.

3. They generate different booking references for each flight, meaning that you will need to pick up your luggage in each connection and check them again. This also means that if your flight gets delayed or cancelled and you don't make it to the next one, you will end up paying for new flights according to the feedback from other customers.

4. Kiwi.com replies fast via messenger (on Facebook) but the customer care service is poor.

I bought a ticket through Google and used this underlying service called Kiwi.com. They came back to me 2 times asking for more money to book the flight. The cost literally tripled. I did some background searching on them and found they have thousands of 1 star reviews. I think it's a huge scam and it cost me hundreds of dollars given that I had to go to a diff site to book it and w dynamic pricing I got hosed. Their customer service people say they manually do some of the orders- so when the price moves I am SOL. DO NOT USE.

I am filing an official claim for the my flight that was cancelled by the carrier to this email provided, but to my surprise its non existence! Clearly kiwi is a scam and will just get all the money they can get from you. I'm in the process of refunding but is unable to reach any customer service. Authorities need to do something because clearly they are thieves!

I tried rescheduling a flight through this website because my father has become very ill. Despite the fact that the airline's website says they are opting to not charge for changing flights, Kiwi will only offer me $10 off my new flight. I have a family emergency and what should be free for me to change will now cost me another $1300. Shame on them for choosing to make a buck in my time of need. I will never use the site again