Kiwi.com

One word: BEWARE. They will put cheap itineraries together but have no customer service, will not help if there are schedule changes or even call you back as promised. Do yourself a favor and use a reputable travel site or book direct with the airlines (using their fares), but don't use them.

Their customer service is an absolute disgrace - a shambles of dishonesty and outright deceit! I can assure you, I will NEVER do booking with them again! It seems they're more interested in hoodwinking customers and pocketing your hard-earned money than in delivering a fair, honest service! Beware - transact with them at your own peril! They've shown their true colors to me, and I won't stand for it!

I mistakenly clicked the refund button and the system informed me that this action is irreversible; the refund has been processed and no further reimbursement can be claimed. This experience has been incredibly frustrating, ranking among the most challenging I've faced. In an effort to prevent fellow Koreans from encountering similar issues, I plan to pen a comprehensive article shedding light on the situation.

I'd give a 0 if I could. Do. Not. Use. This. Website. Expedia is better, and direct purchases with airlines the best. Kiwi.com doesn't even provide the cheapest options yet have the strictest rules and unbelievable ctrl c + ctrl v 'customer service' options. I booked a $440 flight and then realized ONE MINUTE later that I needed to change my dates. The chat repeatedly said there's nothing that can be done because I bought the savers ticket, which basically means there's no mercy for anything. They could've told me that all airlines have to give full refund if requested directly within 24 hours. But during the TWO WEEKS of conversations I had with the chat, starting the minute after my booking, the only thing I was told was there was nothing to do.

Paid $650 for flights with confirmed booking. A few weeks before the trip and the "airline" removed the flight. Only alternatives they offer are 2 days later with minimum additional $500 upsell. There are flights online right now for same day as booking that match original.

Cancellation policy is 3 months with no guarantee of money back (likely "voucher" option).

Definitely save yourself the time and effort. I would pay a premium to book through another option.

kiwi.com, I thought will be with European moral and ethic, but found out (1) they were selling tickets of the airlines which do not have permission to fly during lock down, (2) later the airlines cancel the flights, and (3) kiwi.com do not refund in proper way. For me it is now 5 months, still yet did not receive the refund. Also I will probably loose around 200-300 euro, where everything was kiwi's scam. Technically my life became problematic with lose of money. "Never Ever Buy or Suggest Anyone to Buy Tickets from KiWI.com"

No customer service or compromise offered after not being allowed to check in at the airline because kiwi.com failed to show that I required more than 1 document to enter 3 different countries. Thank you for taking all my money and refusing a refund including the flights that are still valid but you canceled them all!

Please, even if the fare is cheaper, you are really taking your chances booking through Kiwi. It is booked through separate tickets, which means you have to check in at each airport. If you miss your connection they say its not their fault. After almost 24 hours in Taipei airport and money down the drain, I will NEVER book with them again. Learn from my lesson!

Kiwi.com charges exorbitant fees and has terrible customer service. AVOID this scammer. Their "margins" and "service fees" are near of 50% of the flight cost, which could have been purchased directly.

Kiwi is a complete scam of an enterprise do not use them at all costs and please book directly with an airline. I booked flights to the dubai for around 1450 aed for 2 people which was a pretty good deal, however I received an email the next morning stating the flights had gone up by 1850 aed, basically doubling it to the same price found on my carriers website. Their customer service is also us... Not recommend!

Waited 6 months for a refund on cancelled flights. Only got 1/4 of the money I paid to kiwi.com. I'm over £1000 out of pocket! They are unhelpful and do not care about their customers. So many people out of pocket from this sham of a company. Book with them at your peril!

Bought a joint ticket which is "covered by the company". As I found later, there was no such a flight! Received cancellation notification 10 hours before the flight.
Requested refund. As per their statement refund can take UP to 3 month. Waiting already more than 3 months for refund - still nothing!
Can't react customer service. Overall terrible experience.

When you try to book the tickets, they are putting pressure on you to purchase your checked-in baggage for the inflated price. They state, you have to do it right now and this way save 20% compared to what you gonna pay at the airport counter. And it's a big LIE, because in reality you gonna pay Kiwi x2 more than if you would do it during your check-in.
So they wanted me to pay $121+ for up to 15 kg suitcase, but their greed eventually ruined the deal, as I found this fee suspiciously high. Long story short - I was charged $40 (33% of their demanded price!) for the max 23 kg suitcase simply by purchasing the same flight directly from the company. Bye-bye, scammers! Nice try, though.

We booked flights with kiwi.com and received confirmation from them but when I contacted the airlines directly, they don't have our reservation at all. I called kiwi customer service but the voice said booking number does not exist. I really wonder if it's real scam and make fake confirmations? We are supposed to fly soon but helpless to find out until we go to the airport which is totally will screw our trip since the flights are between small cities.
Anybody has experience like me?

After 11 months requesting a refund all I get is automatic replies telling me to be patient. I´ve contacted the airline and they claim that in general they make refunds within weeks so chances are Kiwi got the refund but they kept my money anyway. Stay away from Kiwi if you appreciate your money.

Read the small print and pay for the guarantee before you book with Kiwi.com. My four friends and I (who are all 17 years old) and had saved for our holiday lost 1100 euro between us. Our Wizz Air flights to Greece both ways were rescheduled which meant we would miss our connections with Ryanair. We managed to claw back 388 euro out of a total of just over 1500 euro. We also paid 140 euro for baggage that is non-refundable. Be careful.

Kiwi has been a headache from the very beginning. I have been traveling for 42 years and I have never had so many bad experiences making plans for one time. Not only is the whole thing way overpriced, but I found myself having to purchase a landing visa (US dollars 100) just to change from one airline to another with no warning at all. The first time in my life. Kiwi should be forced to close doors. Getting confirmation for each leg of the flight was hell, too. Because of possible problems with the handing of the credit cards and poor communication, I was forced to make international calls all over the earth to make sure I was on the flights. Absolutely no confidence in this fly-by-night company.

Unfortunately booked my trip from ireland to Turkey with kiwi.com. One of the flight was cancelled by airline. Kiwi proposed to me alternative flights for double money... Let me explain... I have to cancel all my flights (3 connected flights, no refund,0€ return) and pay double for new flights! So I bought the tickets directly from airline twice cheaper and apply for refund of my cancelled flight. Waiting for 4 months now, trying everything, emails, phone calls etc no answer at all. Please please please avoid kiwi.com these are scammers

BUYER BEWARE!
I booked $1500 in flights on March 9 2020, just a few days before the pandemic kicked off. I requested a refund shortly after when I realized it wouldn't be possible to fly anywhere any time soon. It's now been 2 years of lies. I contacted the airline company several times to try and find out what is going on and each time I was told that KIWI.COM hasn't even made any attempts to reach them. The airline told me each time that they were offering refunds for a period of time but KIWI has not attempted to reach them. After a bit of researching (Facebook, Instagram, Trustpilot...) it's become clear that KIWI.COM has a long history of scammer people out of flights and money. Here is just one page dedicated to exposing the kinda scams they pull...they all seem very similar. https://www.facebook.com/groups/**************

My flight got cancelled for reasons outside of the airline's control. I never received a rescheduled flight from them and tried contacting them but they said I had to go through Kiwi since that's where I had booked my flights. I requested a refund for Kiwi. It took them 2 months to get back to me to say that they can't provide a refund, with no reason. Although the prices might be cheaper, its not worth buying your airline tickets with Kiwi because if something happens, they are not good representatives of their clients. I'm now feeling totally scammed and unrepresentative, will not be supporting Kiwi in the future and do not recommend it to anyone as this was my first and last time using it.

Booked a flight with them in a single package using two carriers. The first flight was delayed by two hours so missed the connection. Kiwi.com told me to take the fight anyway so I was stranded in a third city in another country. Then Kiwi.com's only solution was to make me buy another ticket at a higher price than the original ticket [in the range 450-650 euros]. The airline returned me to my home city so I could book a much cheaper flight, but Kiwi.com then said that this invalidated my return ticket too. I am at home having now had to spend over three times what I paid Kiwi.com, and Kiwi.com are so far refusing to refund me even though they did not get me to the destination I paid for at the agreed price. I am also out of pocket for accomodation and a tour I booked. DON'T RISK USING BOOKING.COM.

My worst travel Experience using Kiwi.com

Extremely poor customer service. I was stranded in Mallorca with my 82 year old Father. They didn't offer us hotel overnight or anything else. They promised to buy new ticket within 2 hours but gave us a ticket first after 8-10 hours. At 9 pm they promised to book new flight within 2 hours but in reality we got the new ticket first around 7 am next day spending the whole night on the seats of the airport.

If they would be honest to tell us it will take 10 hours to hear back, I would at least book a hotel so my 82 year old father could sleep. I called 20 times and each time they promised me within one hour...

Very Dishonest Company!

I've been waiting for my refund for flights that were cancelled by the airline due to COVID-19 for almost 2 years! And Kiwi is just blaming the airline, but I know Turkish Airlines has great customer service and they have refunded people that booked with them directly, so I'm sure the problem is with Kiwi.com.
You can see the latest status update they gave me.
I gave one star because there in not an option to give 0 stars.

Customer support is zero. We had cancelled flight and no one contacted us! Just sent one email and that's it! I haven't noticed this email (went to junk mail) and no one even tried to contact once again - neither email, nor phone call! We only figured it out that we do not have any confirmed flights when we were at the airport and completed 2 out of 4 flights Super disappointed.
Yes, there is an advantage that Kiwi.com finds you the cheapest option to go from A to B and it's OK until everything is OK, but if you experience any kind of difficulties no one even tries to help you...
I promised myself to inform all my friends about this unpleasant experience using Kiwi.com.