Kiwi.com

OVERCHARGED ME WHEN I ADDED LUGGAGE AND YOU CANT GET ANY HELP EVEN IF YOU HAVE A TRIP BOOKED ON THE APP

These lying M FERS get your $$ then Forget you no phone # no help they are a Rip off. Do not trust or believe anthing they say

I bought a ticket for my girlfriend to travel internationally. The airline apparently couldn't find her booking on a connecting flight half way through her trip. I tried to contact kiwi on there phone number but was greeted by a machine asking for booking number and her dob. I entered different combinations of her dob and my dob DDMMYY, MMDDYY etc., but the machine just says it doesn't match the booking and hangs up. There is no other way to contact them quickly other than this number. This is while my partner is at the airport and possibly about to miss her flight. It was the airlines fault and they finally rectified the issue, and let my partner board the plane luckily. I still haven't heard from kiwi, despite leaving a written message and calling that stupid number many times.

Update: turns out I needed to put in DDMMYYYY format, despite their instructions. All I have from Kiwi now is a bunch of support messages explaining why the problem is our fault, and that they can't issue a refund even though I never mentioned a refund and just wanted to get her on the plane they apparently booked for her... But it's ok we did there job for them and got the airline to let her board the plane after an hour of arguing with them, and them saying there was no checked baggage with this ticket etc.

Used them before with no issue, but if something goes wrong you're on your own. If you'd like someone to explain why something is your fault, if it's either your fault or not, instead of trying to help, this is the company for you! Thanks for nothing Kiwi.com

I'll try to add some pictures of the support messages a little later.

TERRIBLE Experience! In the full sense of that statement.

Here is a brief account: Booked through Kiwi.com (price was better'ish compared to expedia, etc).

Made a small mistake in the birth date (instead of 10/05 put down 10/10), double checked before confirming but missed it until I got the email.

Called them back, automated message said 20 min wait, but ultimately ended up being a 50 min wait.

In the mean time went to the website and placed the correction request (including the required ID photo attached)

Representative finally responded and informed me that all looks to be in order and a request will be made with response/confirmation in 48 HOURS, however this will cost me 10 EUROS in addition to whatever fee the airlines may charge for the change. After going back and forth about how ridiculous it would be to have to pay a 10 Euro fee to change 2 digits on the birthday, I requested to speak w/ a supervisor.

A supervisor called me from GREAT BRITAIN w/ a LOCAL BRITISH NUMBER but w/ a thick Filipino accent, and after patronizing me about business practices and arguing with me about the 10 Euros, hung up.

I called my cell phone company to see how much of the wasted 18 min I spent on the phone with him will cost me and was informed that it will be $1.99 per minute. So ended up adding an international plan for $5 to correct that.

Bottom Line: yes I could have been more careful with the info I put down, yes I could've just eaten the 10 Euro fees and spare myself the headache, however compared to pretty much all the other 3rd party companies (Expedia, HotWire, Travelocity, Kayak, etc.) that give you absolutely no hassle for small details like this or even if you need to change/cancel the flight within the first 24 hours, dealing with these guys, from their service, to their inflexibility and rudeness was beyond reasonable.

A friend of mine had a similar experience about a month ago, but didn't know that it was with Kiwi as well till today when I told her.

My advice, stay away from these guys. The slightly lower prices are not worth the hassle or the LACK of peace of mind.

The most inhuman customer service I have ever received from a human being. Might be cheap flights but its a scam, DO NOT BOTHER

I booked a flight to las Vegas for January of 2021 for myself and my wife. This was booked weeks in advance. I paid 189.00 for round trip tickets. I had to call KIWI several times to get any information on the reservation. I was told over and over day after day all the way up until the day of departure that we will have information or confirmation soon. Their customer service is horrible, they LIE over and over. 6 hours before my plane was to take off I still had no confirmation of the flight. I was on the phone LIVID and still I was told they would get back to me. 4 Hours prior i called KIWI back and was promptly told the flight was canceled! Are you kidding me? 4 hours prior, i had hotel rooms paid for events to get to. I politely asked them to get me another flight, they told me they couldn't but i could buy another ticket from another airline. I asked for a refund I was told THEY COULDNT give me one. So I did get a flight at an extraordinary expense you know same day notice. I paid almost a $1000 a ticket. After my trip i continue to try and get KIWI to refund me. They had blocked my number and then blocked the reservation number used to get to talk with a representative. I then asked my credit card company to help. They didnt,. I had to PAY THEM FOR NOTHING. KIWI>COM IS A FRAUD THEY WILL LIE< STEAL YOUR MONEY AND BLOCK YOU IF YOU HAVE A REFUND REQUEST! They are criminals! Period. BUYER BEWARE OF THIS SCAM. They will STEAL YOUR MONEY AND OFFER ZERO HELP. MY BOOKING NUMBER Just in case you thieves want another good laugh. 136 158 671

I wish I could give it -100,000*'s
This company is the worst travel company I have EVER dealt with, don't trust them. I initially had a very hard time getting them to confirm my actual flight with the airline after many attempts to get the correct airline booking # I finally was able to get it directly from the airline until then the airline could not confirm our flight. I had asked Kiwi.com if I could pay for checked bags, they said no their was no checked bags allowed on this flight so when I FINALLY got my confirmation with the airline I paid for checked bags directly with them, the airline charged me $100 for 2 checked bags and informed me that the receipt for this would be sent directly to the booking company I used and to ask them to forward it to me. I did so and their reply was " they would like to inform me that they will check the possibility with airline and charge me a 30 EUR ( I'm in Canada ffs) handling fee to do so" I said I already paid with airline I just need receipt, they then said "we respect your decision that you have contacted the airline to request baggage. In case your flight will be disrupted when you are at the airport, your coverage with us has been voided. Then wouldn't send me my baggage receipt. So of course upon check in at airport they said they didn't see I paid for bags and they needed a receipt which kiwi.com refused to send me so I had to pay a fee of $140 for 2 checked bags I'm now trying to get this refunded from the airline directly, the best part is they contacted me and wanted me to edit my review to a positive one lol, ya right nothing positive comes from booking with kiwi.com don't do it people + they have hidden fees

Canceled my flight, they want additional $500 to rebook. Website doesn't work. No customer service! 3 months for a partial refund..

You're liars and stole my money again. Burn bastards in hell. Damn it. It's cursed.FFffffffffffffffffff Yyyyyyyyyyyy company.

DO NOT BOOK WITH THEM
They stole my grandma 1200 $ and booked a Flight to a completely different locations.

CRIMINALS

I like many others should have read the reviews before booking though this company. I booked a set of flights to the countries in Europe allowing American travelers during COVID on October 5th, and 3 days later there were "changes" to the itinerary and was given 48 hrs to choose a new flight, in which the "alternatives cost much more than the originally booking". I'm curious what happens after that 48hrs. Do you forfeit your money along with the flight? I was tempted to wait and see if suddenly the flights were back on and I'd get another notification.

The changes included: cancellations, delays, and rescheduled flights days earlier or later. How would that even work? Instead of a day layover in Ireland which I chose intentionally my option was 34 hrs in DC... which would cause me to miss yet another connecting flight. The alternatives are not true alternatives for one they make you pay extra and then it changes again.

I actually found the same suggested flight in a re-search because I was skeptical and a portion of the original one refunded and booked the cheaper, which ended up getting "changed" too with them again asking for more fees to choose and alternative.

I tried contacting them. Customer service over the phone is non-existent over the phone. You actually get disconnected if you don't have a flight within 24hrs and their chat function? Ha. You get an email auto reply.

I eventually went to my bank because I felt like I'd been played and placed a dispute. As my trip that was scheduled for 2 weeks from now doesn't seem like it's even going to happen because this service is unreliable. Out of the 25 countries and airlines I've traveled through, this agency is the worst. There was no way for me to make accommodations because 4 different flights kept changing layover destinations and days and lengths. It just wasn't worth it, and it's a shame companies like Kayak funnel users to it. In short, it's the cheapest but you don't even get what you paid for.

Heck, some people show up to the airport and the agency never even booked their flight while they pocketed the money.

I bought the Kiwi guarantee because of the unknown surrounding covid travel thinking I am covered for most events. Come to find out I am covered for 1 event that rarely happens. That event is an airline cancellation, which is usually covered by the airline in the first place. Kiwi and their Guarantee is an absolute scam.

My flight out of my city of origin was cancelled due to an airport en route closing. I had the option to then rebook or receive a refund. Well I chose to rebook only to find out that I would be charged an extra $400. Okay whatever, typical for an airline to charge a rebooking fee + difference of the tickets. However, they decided to rebook me through an airport/country that wasn't allowing transit. Normally, I would double check the guidelines for the country/airport but seeing how my flight was cancelled when I was at the airport I chose to rebook for a flight later that day. So I assumed they would administer some customer service and check for me before making that a rebooking option. To my dismay, I boarded my flight got off at the next destination only for them to say, "Sorry, go back." I was forced to buy another ticket back to my city of origin, which I had to pay an asinine amount for out-of-pocket. And Since the airline never cancelled the flight I never got a refund on any portion of my round trip ticket.

TLDR: THIS COMPANY AND THEIR "KIWI GUARANTEE" IS AN ABSOLUTE SCAM! DO NOT USE THIS COMPANY. During COVID travel just book directly with the airline so that you have an opportunity to recoup your money and save yourself the pain of hassling with this scummy company.

I recently had the misfortune of booking my flights with Kiwi, and what should have been a smooth and enjoyable trip turned into an absolute nightmare. I am utterly disappointed with the way they handled my canceled connecting flight, leaving me stranded and forcing me to pay exorbitant amounts of money for a solution. This experience has shattered my trust in this company, and I strongly advise everyone to stay away from Kiwi!

First and foremost, the cancellation of my connecting flight was completely unexpected. I understand that unforeseen circumstances can arise, but the way Kiwi handled the situation was utterly unacceptable. Instead of taking responsibility for the inconvenience caused, they shamelessly put the burden on me. Their lack of empathy and willingness to assist customers is appalling.

When I contacted their customer service, I was greeted with a dismissive and unhelpful attitude. They insisted that I had only two options: either pay an outrageous fee to change my flight or accept a partial refund. Seriously? I trusted Kiwi with my travel plans, and this is how they repay their customers? It felt like they were trying to squeeze every last penny out of me, without any regard for the distress and inconvenience I was facing.

The absurd charges they demanded to change my flight were nothing short of a rip-off. Kiwi's complete lack of accountability for the disruptions they caused is simply infuriating. They should be the ones bearing the cost, not me!

At this point, all I wanted was a simple refund so I could arrange an alternative solution myself. But, of course, Kiwi was not willing to accommodate even this basic request. Their so-called "partial refund" was a mere fraction of what I had paid, leaving me significantly out of pocket.

Kiwi's lack of transparency, poor customer service, and disregard for their customers' well-being have left me utterly disillusioned. They have proven themselves to be a company that cannot be trusted with one's travel plans. I urge everyone to avoid Kiwi at all costs and opt for more reliable and customer-centric alternatives. Save yourself the headache, frustration, and wasted money by steering clear of this company.

Kiwi, you have lost a customer for life, shame on you for taking advantage of unsuspecting broke students and treating them with such disrespect.

August 19th 2023. Booking itinerary though kiwi, Guam to South Korea, South Korea to Hawai'i. Hawai'i to San Francisco, San Francisco to Newark. Half Non US airlines. Kiwi failed to recognize and create awareness of a certain Cabotage law set in place restricting passengers with connecting flights.

I was only made aware of the law when I tried to board my first flight. That a two hour lay over would not satisfy the seven day remain in country requirement. I was told to rebook a flight to leave South Korea with a US carrier. Unable to find a flight that would allow me to connect with my preceding flight itinerary and not risking becoming stranded in South Korea. In order to arrive on time while traveling on military orders I was forced to book a completely new itinerary only hours before departing.

Upon contacting kiwi support immediately following the attention of this law and requesting a refund, I was sent away to "call back" after my first flight had departed. Releasing all responsibility from kiwi to find a solution. Over all cost of itinerary $2000. Allocated refund credit received $0

Given the circumstances, blatant disregard for transparency, insufferable arrogance and mindless neglect to any sort or redemption towards my case.

I will NEVER be utilizing your services again. Any person / service member or otherwise I can bring the attention to will hear about your frail and ineffective attempts to recover anything. My experience will be recounted and anyone I communicate with will be highly discouraged to participate or offer any kind of business with Kiwi following the support and reconciliation I have received.

I hope you're enjoying the freedoms granted to you by the voluntarily serving military members of what ever country you suppurate in.

Don't be surprised when more taxes are taken out of your pocket to pay for the lack of support you've shown towards service members. FYI you're paying for this predicament whether you care to acknowledge it or not. You and you're companies ethics manifest directly from the response you have provided.

Good luck and Goodbye.

I had booked my flight almost a year in advance from flying. 5 months before flying, I found out I was pregnant. I called Kiwi company and they told me I was unable to do anything since it was not a health issue. I told them I had a high risk pregnancy and they did not care. They asked for a Doctor note which, I was able to provide but the others are not able to get a DR note for MY pregnancy. Therefore a whole family trip of 4 had to be canceled and we were unable to get a refund since we all were not able to provide Dr notes for MY pregnancy. I called again 2 months before the flight and they still said sorry nothing we can do. I tried again just one more time a month before the flight and no, nothing. Now I come to find out after not boarding, that we could of rescheduled our flight ONLLLYYY IF WEEE HAD ASKED ABOUT IT! I kept asking if anything could of been done and they kept saying no because everyone needed a Doctor note. The fact that there was something that we could of done, and not just throw our money to waste but all I had to do was ask if it could of been rescheduled and not just be informed when I called just simply sucks. This company sucks. If you have something coming up, ask all questions. Because asking them if anything could be done is not asking them to help you look for options. This is simply sad and devastating. When I called the lady told me "you have to ask and explain what you want because we do not know what your concern is." I told her, "I kept asking what I can do to not let my money go." She said, "you have to tell us exactly what you need for us to help you." I am sad about this situation. Disappointed. Yes happy to finally start a family but the fact that I cannot get anything back... hurts.

Avoid them at any cost.
I got stuck in another county and lost my job and my apartment and everything. Almost got banned to enter county again due visa is out of date and a lot problem and Costs to pay and they will not help you rebook in time to have to do it all even if you have all guarantees and their policy is to find new nothing they will find ways to put blame on you or others, all their fault.
They could be put in jail all
Of them. Cause I chatted with 100 of them supporters they change people all time and no one stays with you all the way. No numbers to call and they think they can call you when you in another country with no number, no email contacts no number and no no no risky as hell.
They did not inform when changes of flights or time and you will miss it and all of your connections flights too.
And refund time is 1 year if not more.
And other refunds was not even given due they do everything to put blame on you if you don't do right and they know the laws/rules way better than you cause scammers and will do all in their power to not give you compromises nor refund.
They are a very high risky and very bad bad bad bad bad bad bad bad.
Avoid at any cost.
I'm stupid to give them chanses, now I lost 3.000 euro on just nothing.
Tickets normally are the most expensive there too, there's a cheaper ones a-lot of them other apps/pages.
3 Rd chanse and lost my life cause them, I explained my situations and they give no compromise for my lost of ticket and life lost costs of everything I had.
I Russian roulette would give you less risky than this.
A gambler have bigger safety to win than you to make safe travel.

I have never written a negative review about anything in my whole life, but these people infuriated me. I wish I would have read other people's reviews before I booked my flight tickets through kiwi. For my flight home, I had to make a stop at London and wait 8 hours for my connecting flight. After waiting for some time, I realized there was no flight. Even the airport people were confused because my e-ticked was showing a flight for that day but this flight did actually happen the day before. After examining my travel papers, I realized I had different days on my boarding pass and on my e-ticket. After calling kiwi they told me that 3 months ago airline made a change and I didn't respond within 24 hours, so I got the default option which was an impossible ticket. First of all, an impossible connection should not be the default option, second, there was no email afterward informing me about the change, third all the information they send me (except the boarding pass) did not show the change. So, it was impossible for me to know about that problem and recover on time. Long story short, I ended up paying 500 Euros (10 times the initial amount) for an extra ticket for a very short flight, got stranded for two days and sleepless nights going from one airport to another in London, I lost a day of work, and I got sick in the process. Kiwi refused to refund me or take any part of the responsibility. They told me it was my fault because I did not respond to their email on time. Technically and legally I am curtained they are covered by this fact. I also agree that it was partially my fault because I did not read the fine print and I trusted that things like that could not happen with serious agencies. You see I didn't know how bad the company actually is in providing basic customer service. Their tickets are not cheap because of their advanced algorithms but because the cut down on basic customer service and common sense. You cannot send wrong and misleading travel information and afterward just claim that because of a technicality it is all fine. Please, stay away but if for whatever reason you have booked through them be vigilant. Check your emails constantly, don't trust any information they send you. Check double-check and triple-check by calling them and make them confirm everything. You may be lucky, and everything may go well but if it goes wrong you are on your own. Don't expect any help from those people.

I wish I could put a zero star rating. One star is too much

I wish I had read other people's reviews about this Scam, as hundreds of people had horrible experiences with Kiwi based on reviews on the Internet, and On Facebook there is a campaign to warn people about staying away from this Scam company. Be cautious as you will be scammed, just take a look at other people experience and on Facebook search for " KIWI travel agency are thieves " group and you will find hundreds of people who got Scammed by Kiwi, anyway as I mentioned in my first review because of their misleading website I bought saver ticket and 48 hours later which was 1 month before the flight, I got noticed that my travel documents take more time to arrive that's why I asked Kiwi to refund me or at least reschedule my flight that they didn't accept it, after that as it was a connecting flight one of the them had changes in departure and as I bought protection plan from Kiwi ( Scam company) I wanted to cancel that flight and ask for refund as I had protection plan already that I bought from this Scam but they ignored my request and after contacting them a few times they said it will be considered as voluntary cancelation and it depends on the airline company that they refund you or not? What the heck? When I bought a ticket from them, I also had a protection plan, which I think was another trick that they use to rob more money from you; otherwise, later, they do nothing for you. Long story short, after many contacts, they refunded me 32 Euros while they ate my 900. The funny thing is, I paid them about 25 dollars just for that protection plan, but you can not do anything with this scam. They are exactly like an experienced thief: after robbing you, they run away, and then they play with the words, and at the end of the day, you feel bad for being scammed by a company that is allowed to rob people legally based on their rules. I have just worked with Canadian and US companies, and I have not faced such a horrible experience. Now, honestly, I am worried for my bank information that I used to buy tickets from this scam, as they might share my bank information with other scammers or... Just be away from this SCAM

If I could rate them minus 3 stars, I would.
Connection flight (Marseille-Gatwick) got cancelled. Can happen. We were given the option to reschedule for the following day, which we did online. All good. Then we got a call from Kiwi saying they couldn't put us on that flight (full) so the other option was to go to Shannon (Ireland!) the following evening, sleep there, and then fly to London the morning after. So instead of arriving Sunday evening, the ONLY OTHER OPTION they gave us was to arrive on Tuesday morning, with another connection flight. Unacceptable! I told them that it would take less time to go by train Marseille-Paris-London. They didn't give any other option. I told them we would rebook ourselves and they would have to pay us back. The man on the phone was extremely cheeky and said we didn't accept their solution because it wasn't a direct flight, to which I replied I didn't care how we would get to London, but we needed to be there before Tuesday - he tried to twist my words. So we bought tickets Montpellier-Gatwick for 2 people. The overall cost (new tickets, train to Montpellier, and overnight stay) was 503 EUR for two people, which is reasonable. We submitted our claim to AirLine, which came back negative, saying EasyJet had rejected our claim, due to the reason for the cancelled flight. But our issue is that Kiwi didn't give any other solution apart from arriving to London 36 later... from France!
Now, I can't even get in touch with Kiwi about claiming the money! There is no way for me to contact them (specifically phone, the chatbot is a joke!). Not only did they give the worst possible solution to a cancelled flight, they also give you no possibility to liaise with them. Worst experience ever. Stay away from them - I know we will.