Kogan.com

After purchasing a Kogan TV for my Mother in a nursing home last year. The first TV developed a red line down the centre of the screen. This happened about six weeks after the TV was delivered. After reporting the issue to Kogan, they agreed to collect the TV in the original box. Well, who keeps an original box? Not me!
You will note that Kogan encourages people to keep the original box in case of a warranty issue. This is entirely not practical. After many emails to Kogan, at the same time trying to source a box from Harvey Norman, Good Guys and JB and the like... with zero success. In the meantime, this cost me time, petrol and energy. Kogan eventually sends me a box, and the TV is returned to Kogan.

Wait, there's more!

We eventually received word from Kogan's help desk that our TV is faulty and they will send us a new one. This process takes three weeks, give or take. Ten working days for their technicians to assess the faulty TV.

The new TV arrives, and finally, we set it up. Low and behold our new replacement TV does not connect to Wifi. We tried everything and, to this very day, it does not work. To resolve the situation, we purchased a smart box (Telstra TV box). This got us over the issue. But at the cost of time and $120.00 extra for the smart box. Another outlay, and cost of doing business with Kogan.

This week I ordered a Kogan vacuum cleaner much to my wife's horror. She could not believe that I would deal with Kogan again. Well again after having the unit one day, its no longer charging.

No more Kogan electrical goods for me! All I can say is heed this review would-be purchasers of Kogan products.

Awful customer service and poor excuses for not giving a full refund. I had to settle for just 80% back. I would not recommend to anyone

I had a bad experience from the beginning. I got a modem a week late. The modem didnt work well so they sent me another one, which didn't make a difference. It is a low-spec modem which is why it is cheap. Even after the second modem, I was getting <1 MBPS on 2.4GHZ and usually <10MBPS but never ever >30 MBPS on 5 GHz. I subscribed for the 100 plan and the speeds were appallingly low. I spent ~10 hours with customer service trying to fix it and eventually quit and get my refund. They have been lying to me most of the time. They told me I won't be charged for the atrocious service but they charged me 150.
Then they told me they would refund the entire amount, as they should because of their garbage product and service, but ended up refunding a third. After a rigorous conversation with customer service, I still ended up paying that amount and never got my money back. Please please don't get Kogan NBN/internet. It'll cost you more time and money than not spending anything at all. I would rate 0 if I could, but alas.