Kogan.com

Bought a toy and it says there is 14 days free trial for first kogan membership which offer free shipping. I went ahead and order it and the total payment showed the cost of the toy with free payment. I went ahead and pay for it with my credit card. I received an email for my order and was charged with with additional amount of $99 and it was for the first kogan membership. Within one hour of my order I emailed them to say that the only reason I ordered the toy was because of the free delivery. And if there was no free delivery please cancel my toy and also the $99 membership that I didn't sign on. The next morning they acknowledge my complaint with a reference number. Then someone emailed emailed me that the 14day free trial was over and it shouldn't have been there and it was all a confusion. And still they refused to refund me the membership until I threatened to report them. I thought that everything was settled until I received another email to say that they are only refunding part of the membership and I had to pay postage for the toy. Told them that in my early email I specified that if they cannot give me free postage my order is to be cancel. They then come back and say that it cannot be done as the toy as been delivered and left at a safe place. Have told them to go and get back from where they left it as I am not touching it. They have now refuse to answer my email and there is no other way to contact them. Calling themselves a Australian owned company based in Melbourne and ripping off fellow Australians is just not right. Keep away from them no matter how cheap they may be. Go and look at their reviews on Choice. They came in top with the most complaints as yet the owner has the cheek to say that compare with their sales it is ok. My advice is KEEP OFF KOGAN THEY ARE CHEATS.

I have never dealt with a worse business. I purchased a Kogan television just under 2 months ago. There were a number of issues with the delivery and, after several complaints, I received it after 2 weeks.

As soon as I plugged it, I realised I had purchased a lemon. The screen resolution was absolutely terrible (nowhere near the described specs) and the sound was straight out of a can. Most importantly, there were some white areas around the screen. I contacted Kogan to inform them of the problem and, over the next few weeks, they asked me to do a number of things to address the problem. Of course, nothing helped. I supplied pictures and videos to prove my point.

Since I requested a refund, they are ignoring my emails. For over a week. Note than they conveniently don't have a phone line.

I have now raised the issue with the ACCC and Consumer Affairs and they have asked me to do a few things, including organising a chargeback.

I am confident I will win my case in the end but it will take some time and I will unlikely have a working TV for Christmas.

It is the second consecutive bad experience I have with Kogan products and will NEVER purchase from them again.

There is absolutely no reason why anyone should deal with them. This is a shonky business with bad products and terrible customer service.

Don't believe me? Google "Kogan ACCC".

The reviews on their website are all positive (which lured me) but it is very obvious they write them themselves. Blatant lies.

I suspect the positive reviews on this page are written by Kogan employees.

If you are looking for cheap electronics with decent quality, start with Aldi. Their product quality is much, much better and, more importantly, their aftersale return policy is second to none.

Don't deal with Kogan. You WILL regret it.

Just spent hour trying to order wine cooler. Cannot do it. Kogan does not allow direct contact. FRUSTRATING. WILL C

Received an message from Jarryd at Kogan 19/12/2020 saying tracking number below goods dispatched.
I tried for 2 days to track the delivery, castaway couriers site said check back in 2 hrs time... I tried this over 2 days no luck.
I then messaged Jarryd he informed me on 21/12/2020, that I had the incorrect tracking number and that the goods weren't despatched...
I sent a very annoyed and angry message back requesting management get involved.
I then got an message saying my goods were dispatched on the 18 th December... I messaged back indicating they again were lying and sent a copy of Jarryds message NO REPLY...
I then got a message from Will saying I could cancel the order or wait until it was delivered and return it to Kogan... WTF.?...
If I wanted to cancel order I would have 2 months ago...
Wait till goods are delivered and return it...!?.
Really this is management at customer care so what hope have I got...
THEY MISSED THE POINT THEY SHOULD BE GIVING ME A CREDIT FOR THE INCONVENIENCE,
BUT NO ITS ALL ABOUT KOGANN AND NOT THE CUSTOMER,! Fact...
SO AFTER 11 weeks no delivery, so before Christmas I had to purchase another casserole dish from House as it was a Christmas present...
THANKS FOR NOTHING KOGAN ABSOLUTELY USELESS IN CUSTOMER CARE AND HELP...
STAY CKEAR OF THIS COMPANY THEY DONT GIVE A $#*! ABOUT CLIENTS,

APPALLING APPALLING APPALLING! Read before buying from this company:

Order placed 25th Nov
Delivery Address updated day after

A week passes no contact

Log in to see incorrect address still listed
Item not picked by warehouse
Address change option no longer available
Contact customer support
Customer supprt advise to change address online
I advise them not possible
Customer service say they will
Update manually

A week passes and item is dispatched to the wrong address (I can still pick it up, it's just a pain in the $#*!)

I contact customer support
Am told I "should have updated the address before dispatch"
I die inside
I advise that I did
Customer support advises they will escalate and contact the freight company to amend the address

This does not happen
A week passes

I receive an email out of the blue from a brand new customer support agent apologising for the warehouse not being to cancel my order (wtf?)
Same customer support agent advises that they will CANCEL/RETURN and REFUND the order.

I did not request this. They did
This of their own volition.

I did NOT REQUEST this. I do not want my order canceled/returned and refunded.

The service has been incredibly poor - the whole ordeal has been exceptionally appalling

I have no idea the state of my order or what is going on

I have contacted customer support about this most recent addition to the saga.

Kogan's customer support is the worst I have ever encountered and I'm a telstra customer.

All I wanted was to update the deliver address on my order.
Advise you go elsewhere for you purchase

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Would not recommend