Coleman Furniture

Has been an overall great experience ordering online. They have great customer service and quick communication. This is quality furniture that you can trust! No need for hesitation, you're ordering from a well rounded company.

Quick responses, that answered all my questions.

The experience was as good as it can be with online shopping. There is nothing better than being able to see and touch furniture when buying but we had this same piece before and knew exactly what to expect.

Delivery was great, the couch came in about 2 months from when I ordered it. Very comfortable. I love the deep/large seats, that's exactly what I was looking for. Only reason I gave 4 instead of 5 stars is that we are noticing feathers coming out, but we can't find any obvious tears and we've only had this for a little over a week.

Styrofoam blocks of packing were wedged tightly inside the cabinet on both sides and were very difficult to remove. I had to tear them apart to get them out then made a huge mess of styrofoam crumbs everywhere. The dining room set otherwise exceeded my expectations of quality. It's super nice!

Worked with them on a damaged leg and they were very helpful!

Coleman gets some bad reviews but in my experience none of what people complain about was true. I got my couch much earlier than what I was conditioned to expect, it came in perfect condition and the delivery men quickly got it into my house without hitting a single wall door,door way, floor etc They were fast, polite and well spoken.

Recently purchased the Cali pearl performance modular sectional a month and a half ago. The sectional looks nice but the comfort is definitely lacking. I bought it because I've seen a few reviews but sad to say they were off. The cushions get flat and thin and they're just not comfortable to lounge in. Now I know to test a product before purchasing.

I didn't hear back.

I had a decent experience dealing with COLEMAN's except for the delivery portion of the order. They forgot one of my chairs and took a week to return with it. Other than that, everything looks good so far.

Rushed

I've been using Coleman since 2017. Always been easy to order and make payments. Recently they've been delivering and setting up in home for you. I did not have to do a thing besides clear the area. They took care of removing the packaging and making sure the furniture works. This, for me, sets them apart.

This couch is everything I imagined it to be. Definitely save your money and screw the leg pieces on yourself. Seemless delivery and setup. I've gotten poked by a feather once or twice but nothing too concerning. Just pushed it back in.

We knew this was the couch we wanted but put it off for years. It's amazing though! Only regret is we didn't get it sooner. If you're on the fence, just get it! Way better price than the other store than sells it. Great delivery experience. My wife is hot natured and it's not too hot. Highly recommend!

Good quality piece of furniture at a good price.
Delivery took longer that expected by a few weeks due to freight routing but the delivery people were very professional and everything arrived in great condition which isn't always the case with furniture deliveries.

Coleman Furniture had a fantastic deal on an Ashley sectional couch that my wife and I were looking at in retail locations by Ashley and other furniture providers. Coleman had the best price and best add-ons, like free delivery and assembly, so it was an easy choice. We had to push our deliver date due to a trip overseas and their customer support team seamlessly handled our request. The 3rd party that handled delivery also did a great job. We will be shopping here again!

Customer service was always helpful, extending our order and deliver date so that we would be home to oversee delivery and installation.

The entire process from online ordering, to adding warranty, to customer service answering questions, to having input on delivery date due to a remodel, and the delivery was truly "white glove" they actually wore white gloves! Took off their shoes, put everything together perfectly, even fluffed all the pillows and cushions and took all the packaging back with them. Perfect! From A to Z

Dining table with 8 chairs arrived almost a month after they were ordered. At the time of ordering I had no clue that the item was going to take that long to arrive.
Once the item was assembled, all but 1 chair was wobbly so had to ask the delivery folks to fix them all. The remaining one chair has a damage, so requested for a replacement.

The representative was responsive timely and provided accurate information

I was pleasantly surprised at how quickly it showed up! We purchased our couch here and it took about 8 weeks for us to get it (this was expected, they warned us about it prior). With the ottoman I was not sure what to expect. I got it the first business day after I placed the order. And it is a quality product!

Placed my order about a month before I moved to a new state. Customer service was super helpful in placing my order and making sure it would not ship until I fully moved in. It came about a week into me moving to my new home and it was all set up, all trash taken out, and is beautiful! The couch was a bit stiff to start, but had gotten comfortable with more use!

I took pictures of my $1600 damaged cabinet. I told the delivery person and he said contact the store. I sent the photos, customer service response was, I was supposed to call while the delivery men were in my house. Basically their answer is "too bad".

I sent photos of my damaged $1600 cabinet and was told because I didn’t call while the delivery men where in my house, it was too late.

The only item they did take care of was the doors were not aligned. When the tech came out he said the hinge was bent and fixed it.

More reason this cabinet was not assembled with care. Expensive lesson learned.

I ordered this couch because my brother has the same one and it was so comfy I had to get my own! So far, so good. Great experience with shipping. I contacted the carrier on my own to upgrade delivery to White Glove since Coleman offered threshold on their website. Extremely easy setup and again I love this couch.

I was moving on a specific date so I had to make sure the couch wouldn’t be scheduled before that date. No issues and the CS team was great

Quality merchandise, good service. Upon delivery there was a slight chip on the back of the desk. Customer service called while the delivery people were there and immediately gave me a partial refund. I'm very pleased with Coleman's professional service.

Upon delivery there was a slight chip on the back of the desk. Customer service called while the delivery people were there and immediately gave me a partial refund. I’m very pleased with Coleman’s professional service.

We love the furniture we purchased from Coleman, however, the delivery service was less than desirable. The two young men who delivered the furniture did not seem to possess any common sense or the ability to determine right from wrong. We ordered a 6-pc. Sectional so there was lots of packing materials to be disposed of, including a lot of foam pieces. Instead of bringing a trash bag into the house to dispose of the packing materials they decided to carry as much as they could through the front door. This decision led to them opening up the front door on our brand new house with their feet, leaving dirt marks on the door and peeling off some of the paint. It also left tiny foam pieces everywhere as they pushed pieces larger than the door frame out the door, so that it broke into more pieces and left bits everywhere.

The delivery was on time and once the delivery team arrived at the house it was a very quick setup. Only thing is I missed that one piece (dresser) was defective. The unit itself was built with a sliding door not level. There is a noticeable gap when the sliding door is closed that can't level with the opening. I sent pictures and a video of the issue but was told I need to fix on my own but will be reimbursed. Unfortunately I haven't found a company able to fix, as the two that saw the issue said I would be better off with a new piece.

Described above

Got my couch it did take a month but I love it. It's huge they don't tell you it's waaaay bigger than the pics. It's so big I couldn't fit all of it in my house had to take a piece out. Very nice couch. Nothing like those boneless couches Amazon and wayfair are selling.

This is my 3rd major purchase from Coleman and there's a reason I keep buying from them! Customer service is outstanding. Everyone I ever spoke to was friendly, knowledgeable, and competent in their job. Their products are stylish, carefully manufactured, durable and they look fantastic in my home! And, of course, their prices are very good... I will soon be making another purchase and I will NOT be shopping around... I will head straight back to Coleman!

I had a question about the fabric on the sofa that I wanted to buy. My question was completely answered and I bought the sofa (and I love it!)

I I saw a dining room set from Ashley but it was out stock. So I searched the internet to learn where else I could find it. I found it with Coleman. It was also cheaper! It shipped across the country so it took while to arrive but the whole process of delivery was wonderful!