Mr. Cooper

I was with Nationstar Mortgage and now is Mr. Cooper. I started having problems since then, basically with the calculations they do with the payments I make and with the transaction getting the payment. To make the payments I use two bank accounts, one for regular payments and the other one for escrow and principal. For several occasions they have deducted the regular payments from both accounts. Let's say for instance that I did a mistake at the beginning, but what about the second and the third one? In the first two, I got the money returned to my bank, but the third one, I had to pay $28.00 for insufficient funds to my bank. That is not fair. I had to pay their mistake. A bank that has more money than me.
Regarding the calculation, with the previous bank I used to use the bank statement to have an idea of the next balance if a made certain payments ahead. Everything used to match, but with this one, the numbers don't match in some months. I really want to move to another bank.

My mortgage was just sold to Mr. Cooper. I made my first loan payment. It was due on 3/1. The check cleared my bank on 3/1. But the company has yet to post it to my account! It keeps telling me that my loan payment is past due, when it is not. There is never any customer service available. When I tried calling, it is an automated service trying to sell me something!

My loan was sold to Mr. Cooper and I reached out shortly thereafter to set up bi-monthly payments. After two separate email rejections, I was told I had to pay a month in advance to have the priviledge of bi-monthly payments. They wanted me to make a double payment in one month just to set up bi-monthly payments in the following month! No other mortgage company has ever expected this over years of mortgaging and numerous house purchases. Avoid this company AT ALL COSTS!

I refinanced with Quicken Mortgage (now know as Rocket Mortgage) who took only one of my payments before assigning me over to Mr. Cooper. Mr Cooper's automated phone payments system apparently did not record all twelve digits of my bank account number (to be used) on my first payment, but gave me a confirmation number for the payment. So i got a $25 rejection fee when they tried to get payment from my bank with the partial account number. Then, i had to pay extra (instead of a $14 fee for using the automated phone system), it cost me $19 to talk to a live body to get it straightened out. The Mr. Cooper employee said she would escalate the issue (send it to her superiors) to get the fee reversed. This is not a good start. I'm not recommending Mr. Cooper to anyone.

Do not I repeat do not sign on with this mortgage company, even if it was free it is not worth dealing with these people who sit in their office and steal your money. I refinanced back in 2018, it cost me *******. 00 dollars to do that with mr. Cooper what a ripoff and they will not disclose what the cost was until the of the process when you are locked in. Buyer be aware of getting ripped off by Mr. Cooper. Terrible customer service, terrible to do business with, and they will rip you off. Richard S.

The worst experience of my life Mr. Cooper lender. They are very greedy very inconvenient treat customer as numbers. Not at all as human. They don't take responsibility for their mistakes at all. Mr. Cooper let the customer pay for mr. Cooper mistakes. I'm trying hard to get rid of this lender Mr. Cooper and I'm still trying believe it or not they ask $10 thousand dollars 40 finance and I asked 4-5 other lenders they charge 40 finance between $3:400 to $4000 the most I can write a book about the worst experience of my life with Mr. Cooper they called me to ask me about my complain and she promised she will solve it and I did not get any callback from anyone they lies a lot. More more things can share

This is a very difficult system Mr. Cooper has. If you can go somewhere else. No one answers, if they do it takes a good 45 minutes. We were sent a letter about our insurance, we had to change. We sent our new insurance and a month later we found out it wasn't accepted. No reason why, no explanation, just go to the website and send it. As I tried to find out, it literally took me 2 hours to find out the names didn't match. Not so hard right? We sent a fax, but it takes three days to confirm if a fax was sent... so it just continues. The madness.

We were transferred to this company. They claim that our loan was discharged in a bankruptcy. They were sent all information to prove that this is not the case months ago. We have never been late. Except when they took 1.5 months to send us the new account number. They have not fixed the issue. We have recieved paperwork asking our intention to vacate. All statements have a bankruptcy disclaimer. Now They have adjusted the interest and principal amounts to match down to the exact penny of the prior, but far less on principal and much more on interest. Customer service refuses to acknowledge the issues. Absolutely the worst mortgage company.