Most terrible service ive ever seen in my life very rude customer service also, i unfortunately had to experience them because of a seller.
I was supposed to get a meal service delivery. Instead 3 days late, I received someone's emergency medical equipment and they won't pick up the phone
Hired to deliver a small package 60 miles away. Promised next day delivery. 5 unanswered phone calls... package still not here ONE WEEK later...
I got text delivery confirmation and went to my door within minutes but there was nothing there. This is the 2nd time it happened.
No matter how many times you leave them instructions they will not follow them and make your delivery late by days.
Route drivers simply abandon packages... never rings tenants to tell them boxes are in unsecured lobby. This company is as ghetto as it gets!
Worse courier. I never receive my orders and no point in contacting customer service. -"@
All three packages never received on 3 different occasions
My package was left at someone else's house. But not mind... And when you call customer service, they tell you to get in touch with the seller.
This company should be out of service soon. Even when you explain how to delivery the package they are unable to do it.
Or prison. To take money to perform a service and not do it should be criminal. This company is the worst ever.
No communication, multiple delays. Shipment was sent to different cities with same name, but different state. 100% do not recommend using OnTrac!
Lady was very rude on the phone and hanged up on my. Horrible customer service. Didn't even had a chance to explain.
Over night package from Riverside Ca. To Spring Valley Ca. 4 days later and nothing yet, won't answer the phone(customer service)
This is a terrible $#*!ing company my package didn't even arrive like $#*! what I'm going to sue this hoe
I will never use this service. My packages were never delivered and you can not get in touch with anyone!
I'd give 0 stars if I could. Ordered two packages from fashion nova (which I will NEVER do again because of this HORRIBLE shipping company) first one was marked as "delivered" when it WASN'T. I recurved my package a week after it was delivered miraculously AFTER I was able to get ahold of customer service. The package had a hand sized hole in it! They went through my package and I swear they tried to steal it. Second package was supposed to be delivered SIXTEEN DAYS AGO. They updated the shipping date to the 16th. Here's the kicker. They updated it ON THE 19TH! (I'VE BEEN TAKING SCREENSHOTS!) Driver drove by my house today! I live in a culdesac. There was NO other reason for him to be in my neighborhood. He was on his phone and left! I've s my them EIGHT messages. Won't answer messages or calls! Check the shipping company before your you order, if it's ontrac, CHOOSE A DIFFERENT COMPANY TO PURCHASE FROM.
Said package would be here by a certain date not needed it for vacation horrible service dob not contract with this company
Lost gifts, gifts delivered to the wrong house, shipping delays and virtually no way to track items. My 4th horrible experience in a year.
TERRIBLE!
Very bad service, packages are damaged, broken, or they never arrive. They literally throw the merchandise inside their vehicles around. If there is any type of liquid, guaranteed it will be leaking out. Most times, your delivery never arrives! The driver will drop your package to the ground, or throw it on your porch, if by chance you get it at all. Almost all the packages I have gotten from their delivery service has to be replaced by the company I originally bought it from, after I have had to go through taking pictures of the box, inside contents, and a big hassle. Do yourself a favor companies, DO NOT USE THEM AT ALL. THEY ARE ALSO VERY LOUSY DRIVERS AND WILL RUN YOU OFF THE ROAD. Boxed uses them and since most of my packages are damaged or never show up, I no longer use Boxed either. I guess they like having to replace orders at their expense! Been complaining on deaf ears about OnTrac for over 2 years now, useless company for deliveries. Save yourself a major headache and DO NOT USE THEM, THEY DO NOT CARE ABOUT WHAT OR HOW THEY MAKE THE DELIVERY, IF YOU EVEN GET THE DELIVERY.
I had a package that was shipped with OnTrac delivery services
The Wearhouse that the package was to be delivered closed at 5pm daily, on track has may package being delivered at 6:42pm
The Package was never delivered and when I contacted OnTrac i chatted with Ashwini V.
I was told that there is nothing they could do for me because the system is saying it was delivered, and they also told me I need to contact the company I got the items from.
How the hell I could contact the company if they received my package and lie about it being delivered and told me there was nothing they could do
It not fair for a shipping company to steal your packages and have no accountability
Is there somewhere to report this matter?
Overview
OnTrac has a rating of 1.1 stars from 1,471 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OnTrac most frequently mention customer service, front door and next day. OnTrac ranks 392nd among Shipping sites.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members