OnTrac

This is just the last of the problems with them, tracking said "delivered" but it wasn't delivered to addressee!

Drivers leaving packages in the driveway, by the garage door behind cars near water sprinklers, very unprofessional behavior from drivers.

75 miles fro origination location this is their info from their tracking site, see below copied and pasted. Also, they did not respond to my question. POOR SERVICE and I hope if you are in the business that does shipping you look here first to see how they treat your customers.
All OnTrac Events Hover or tap select items for more details.
Date & Time Event City Door Tag
12/01/20
06:10PM Shipment Delayed; Delivery Date Updated
11/30/20
06:07PM Shipment Delayed; Delivery Date Updated
11/28/20
06:04PM Shipment Delayed; Delivery Date Updated
11/27/20
06:08PM Shipment Delayed; Delivery Date Updated
11/27/20
05:37AM Package arrived at destination facility. REDLANDS, CA
11/26/20
06:54PM Package scanned at facility. ONTARIO, CA
11/25/20
10:04PM Shipping label created; data received. ONTARIO, CA

PACKAGES ALWAYS LATE, STEALS MONEY FROM ITS EMPLOYEES WITHOUT NO NOTICES, AND FIRES THEM AFTER TAKING MONEY ITS EMPLOYEES WORKED LONG HARD HOURS FOR. HAVE THE $#*!ING PROOF.

This is a terrible courier service with no customer service number and the drivers steal alot of packages

On two seperate occasions I have had a company use Ontrac. While waiting on these two separate occasions I get an email that package was attempted at 7pm both occasions it was the same time. I was here all day and all night. Plus I have security cameras like a majority of the human population. They were no where near my home. The first time I contacted the company about it they said there was something wrong with the address no there wasn't it was the right address. This time it was driver felt it was unsafe. Now I live out in the middle of nowhere what exactly was he feeling unsafe about a rapid animal. The dark? What exactly is so unsafe about where I live and the sad part this company used them again for three more packages I'm getting. I had to wait two additional days to get a package that I'm waiting for now. I told them if I get another attempted delivery and no one was here I'm contacting the BBB and also the news because the company is having these drivers lie about delivery how do you know they aren't taking missing packages. They were busted not being on my property twice. I still have the paperwork and the video of the days the liar said he was here. I can't stand a two bit liar. This company is a incompetent ran mess. You can't speak to anyone live I am disgusted with this company. They are a poor excuse for a shipping company. Is it the company lying or the driver. I wouldn't trust a driver working for me lying about deliveries. They are capable of much more if they are doing that's. Pathetic and sad. And there are honest people out there looking for work.

I have spoken to three live agents on a chat and contacted a text number twice. I still do not have my package.

I hate them they cant even update me ab my packages whereabouts nor can they message me about it when i done literally connected my number

There must be buildings full of all the stuff that they've lost. This is the only company that is worse than FedEx.

Ontrac left my package on front porch and it was stolen and all they said was sorry they delivered my package 3 days earlier without no notification

Useless shipping company has no idea what they are doing no idea how they are still
In business stay away at all costs please

I was notified package was on the way. Sent to the wrong place and back twice and then cancelled without any explanation. Worst shipper ever!

Texted with a "representative" and also emailed customer service a week ago. No response, no package.

Not even worthy of a 1 star review.
The Spokane facility is ran by a primate that is throwing sht at the wall and hoping it sticks. They never have enough drivers, the drivers they do have are rude, will chuck packages from the road to the porch (most of the time they miss and they are lost in the bushes or hit the house or front windows). Sometimes they are in creepy pedo vans with blacked out windows that creep by at 11PM to throw a package at your house. Their customer service is the worst in the industry. If you are a large shipper with them, they are nice as can be and apologetic, will call out to the distribution center for you to find a lost package. If you are a customer, you get the big F-U from them, rude service, no compassion, and it isn't their fault, just ask them. They are currently holding TWO 47" televisions of mine hostage (the original and the replacement), three boxes of bedding from an entirely different vendor, nerf guns from yet another vendor, and a laptop from a different vendor. They have been in Spokane for over 14 days now.
I, for the life of me, can't figure out how this company has stayed in business as long as they have. Marty McFly shipping Pony Express would be faster!

This isn't a pandemic thing.
This is a NORMAL thing for OnTrac. We've been dealing with them from a vendor point of view for years now, and their service has always been crap.

Driver pulled up. Got out of van went to the front of the van and just threw the package at my front door.

(sorry for righting a paragraph i just needed a feeling dump) I ordered $300 worth of stuff on SHEIN and it said it was delivered on the SHEIN app and OnTrac too but it didn't get it. So I'm like wondering where it is, and I'm so scared im not gonna get my package, because of the reviews. But $300 worth of stuff that was 19LBS i don't think they stole it but i could be wrong. And i hope they didnt place my order somewhere else. It said it was delivered to my city but i dont have it and they need to be out of buisness or something i need my $300 worth of stuff. NGL i have been crying for the last 30mins and im so very frustrated i hope i can find my package and stuff but if not, where gonna have problems. By the way, if you try and call them they are not gonna pick up it. When i tried calling it was like their phone line was down or something. But long story short, THIS COMANY IS SO BAD, I DONT EVEN KNOW HOW THEY ARE STILL NOT BANKRUPT IF TRY TO AVOID THIS COMPANY!

This company has done nothing but cause problems for me with every order I've had them deliver they are straight garbage you cannot get in touch with anyone when you call the number they say they will text you and then when they text you they give you nothing but the runaround I have four orders coming through them right now and believe me it's not my choice I told the company that I ordered from not to use this company anymore to deliver to me they said they wouldn't but they're still using them I guess it's cheaper for them but I don't know how when you have to keep refunding people's money because either they're not getting their stuff on time or they're not getting it at all. The update status says my package is sitting at an airport for 14 days now and they're telling me that they don't pick up customer packages at the airport a third party delivers the packages to them so I asked them being on track for the third party's phone number so I can contact them and they don't know who it is I would have to contact them company that I ordered through so I'll contact the company I ordered through and they say they don't know anything about it. OnTrac should be shut completely down I get my items through the United States postal Service faster than I do this company and you think with a name like on track they would be like UPS Amazon FedEx but no Santa Claus will deliver faster than these people so again on track is straight garbage no stars just the trash can for them.