OnTrac

OnTrac has always delivered my packages on time and in perfect condition. The driver I met was friendly.

My package has been delayed now going on the third day I will never order from this company again you suck

Package was originally scheduled to be received next day. Now shows delayed in Fontana. Here we go again.

The drivers is too lazy. Customer service doesn't care. Department stores please don't use this company for shipping.

Didn't know Walmart would use this co. All negative reviews accurate and, apparently, company policy.

This delivery service is horrible, 2 packages marked delivered but nowhere to be found. I will never order again.

THIS COMPANY SHOULD NOT BE ALLOWED TO EXIST IN ANY UNIVERSE! JUST USELESS. I FEEL SORRY FOR OTHER BUSINESS WHO HAVE LOST SO MUCH MONEY REIMBURSING FOR ONTRAC'S INCOMPETENCY.

They said they came to my house Sunday at 1238 pm but they didn't I was home waiting not they said I can't pick it up at all they got to deliver if I was yall don't use them for anything

I would never recommend using on track for delivering any packages I have had nothing but problems with them. I ordered a package in January about the first round the first January it is 1 February and I still don't have my package the tracking keep saying that it was delivered one day and then it was held up the next day then the next day and tells me it's on its way and then it tells me it's out for delivery and then it tells me it's stuck in another state it's not it's inconsistent and very frustrating I had the company I ordered from resend my package and they used on track again what a mistake and now I package is going to the same thing the first one did I don't have my first package I don't have my second package and I have two other packages held up at OnTrac from another shipper I'm very dissatisfied I have begged my merchant that I'm working with never sent my packages for you on track because I have had nothing but bad luck and be helpful if the tracking information was accurate but they are give me the runaround and I just don't think it's fair. I understand maybe one lost package but 4 lost packages that's ridiculous and this is over the course of a 30 day period.

First it showed delivery delayed for days, then it showed delivered. Never received package worst service stay away from using them!

Ontrac is a terrible service they dont help with nothing that has to do with your package i try to hard

OnTrac is the worst shipping company I have ever had the misfortune of dealing with. I placed an order the morning of 9-1. Tracking information showed the order out for delivery on 9-3. The order never arrived. When I inquired about it, I was told that the truck was too full and they couldn't deliver all the items. They tried delivering it on 9-6, but did not have the gate code required. Rather than call and ask for the code, they took the package back to the facility. They have a section on their tracking page to enter needed information, like gate codes. I entered the needed information using this feature once on two different days, but it made no difference. My package continued to sit in their facility. The third day I called and spoke to someone about the situation. I verbally gave them the gate code, which they said they forwarded to the facility housing the package and that the item would be delivered the following day. The next day the package was still not showing as being out for delivery, despite the "expected delivery" being end of day that day. I tried using the "Live Chat" feature of their website to no avail. It did not work. I called every day regarding the status of the package and continued to be told that it would be delivered that day. Yesterday, when it still had not been delivered I called in the evening and was told that despite being told earlier in the day that my package would arrive that day, the customer service rep initiated an investigation as to why my package was not being delivered. So, after everything I had already been through with their company, the customer service rep could not even be honest with me about what was really happening with my package. My package needed to travel 367 miles. I ordered it on 9-1 and as of 9-11, my package is still sitting in their facility. I don't expect to ever receive it.

This is the worst delivery company in the business. I will cancel any future order i see coming from ontrac

When my package said delivered upon review of security footage there was no delivery truck and never got my package

Don't use this company, their delivery services are terrible, and the customer service and ways of contacting are even worse.

Failed to deliver 100% of my packages. Luckily 50% of packages were found in roadside bush after a full refund.