OnTrac

Never received my package even though I got a text telling me it was on my front porch then when I called i was given the run around

HORRIBLE delivery service. If I could give it 0 stars I would. There's been like 3-4 times I order from different companies or stores that use OnTrac for their shipping/delivery method and it's always been horrible. They NEVER deliver on time, they don't even deliver by the "late date", they don't give updates and if they do they are never accurate, they aren't even competent enough to ship from less than 20 miles literally from Compton to Los Angeles and they aren't even capable of doing that. They assure you they will deliver the next day or within a short amount of time and these 4 times I've ordered it's ALWAYS been horrible, they one time lied that they did leave the package because the delivery person confirmed it, but coincidentally the next day someone comes and just throws it over my gate and takes off very quickly... I was so upset, and I recently ordered from Best Buy and unfortunately on trac was the one delivering it and YET AGAIN horrible service, no updates, extra late date times, not to mention the packages have always been damaged... it really makes me not wanna order from any company shipping with on trac, DO NOT RECOMMEND!

Waited for a package for 14 days finally they said it'd be here and it Never showed then they lost it. Worst company ever

They ALWAYS leave my package visible. I love on a busy street and they never attempt to hide my packages. Very disappointing and inconsiderate.

I ordered four tires from the Tire Rack on Aug 25. This should have been simple a simple transaction, ship from Reno NV to Rosamond CA. After the tires failed to arrive, I called On Trac customer service. The On Trac representative said On Trac had never received the shipment from Tire Rack (this was incorrect). I later found out On Trac had mis-sorted the four tires and sent one to Boise. The other three arrived in Rosamond CA a day later than expected. The fourth tire is still in Boise ID.
This is not the my first bad experience with On Trac.
In the future, I will request shipping with a carrier other than On Trac.
Regards,
Vito Adragna

OnTrack Tracking Number(s):
C*******3925
C*******3933
C*******3941
C*******3959

They can do anything right. Its been over a week and they haven't picked up a package they delivered to the wong place.

I was supposed to get my diabetic supplies Saturday. Now it's Wednesday and I'm out of needles. What am I supposed to do

Worst delivery company EVER. Amazon has used them 7 times to "deliver" to my home. Two items never arrived--"lost in transit"--and the other 5 times the item arrived days later. NOT ONE ON-TIME DELIVERY TO ME. OnTrac's website always shows the same thing: that the package was delivered to OnTrac's holding facility near my house, on the day after I placed my order, that it will be delivered later that day, yet it never arrives on time. Here is one example of an item that was supposed to arrive on Tuesday (this is from Amazon's website): "Now expected by Saturday We're sorry your package is late We're working with the carrier to get your package back on track, and we'll let you know when your package is out for delivery. Please come back Sunday if you still don't have it and we'll help you out." Was expected Tuesday, July 3 Finally, I called Amazon and told them to "deprioritize" OnTrac. In other words, Amazon will use UPS, Fedex, and pretty much any other delivery company. You CAN demand that companies like Amazon not use OnTrac. DON'T EVER USE "OnCrap" and insist that companies you deal with NEVER use them.

I have now had 2 packages lost with them, and all they can say is sorry. This is bull. I just cant deal with them anymore...

This company should be closed down immediately. They were supposed to deliver a shipment from PETCO one day, then the next, then the next, and NOTHING

They are never on time! They do not give you any information when you call for an update about a package. They are the worst!

I've many delayed encounters with On Trac…just recently the worst I've ever experienced. Placed my actual order with Temu February 2,2024, after payment is processed Temu then ships out products, normal time frame usually 7-8 days which is expected coming from out the country. Once On Trac received the package it's all in there hands.I continued getting delays with my package just sitting in Ohio for two weeks…no kidding…next thing I get a second delay which the package in Romulus, Michigan and yes my package was sitting there not budging for almost two weeks. I continued reaching out to customers service at least 5-6 times and no courtesy to respond back. I then tried the chat just to keep shooting me the tracking info I already have. I had to rudely inform them to stop sending me the damn tracking info especially if my package has not moved in weeks. I'm then to they need to investigate and takes two business days, this was on a Friday which will be Tuesday I should hear from them…of course they did not contact me, I reached back out to them Thursday…nothing again. Thursday afternoon I filed a formal complaint against On Trac….was emailed from them they do not know where the package is and for r to contact the sender/seller…crock of bull, they were not aware I was keeping Temu update since all began…Temu suggested I can remove this transit company from further deliveries in the future. Totally agreed to that and this company will only be used as a backup if the other two companies are not able to do the shipping….Today February 23,2024 they had the nerve to send a email indicating my package was out for delivery…some bull…hours later get another stating package is delivered. This one small package took almost a month with jumping hoops, inconsideration of customers.

Avoid at all costs. Don't deliver and customer service is non existent. No answer to multiple inquiries.

They are trash can't even give me a estimate it's in the city I live but apparently they are very delayed very very displeased.

They delivered my package to another address, took a picture that is not my home and do not respond to me for my package or my money.