OnTrac

I ordered a package of canned dog food. The day it was scheduled to arrive, the On Trac driver
Walked to my porch with the package and put it on the porch as expected. Then he turned and walked
Toward his car a short distance, turned around, looked at his notes, then he took the package away.
At some point, he told his team that he had been turned away at the door. Whether this was his
Experience at a prior house with the wrong address, or he lied about that regarding my delivery, I don't know. But I didn't turn him away, and didn't find out about this feigned delivery until I saw it on my
Security camera. I called On Trac and the package was going to be returned to the seller due to the
Comment that he had been turned away. Fortunately the seller, Chewy, had already shipped a
Replacement package, to be delivered to me in 1-2 days, and they had credited me enough to purchase some cans of food until my package arrived. My 3 dogs were depending on that package. Unfortunately, On Trac is also delivering the replacement package. ON TRAC PROVIDES EXCEPTIONALLY POOR SERVICE! I WOULD NEVER, GIVEN THE CHOICE, USE THEM AGAIN.

This company steals packages! The proof of delivery photo looks like it was in someone's home. No help from customer service.

Order some drills from Home Depot on 8/28/23 and still waiting for them to deliver my package wont used the again

Delivered my orders to the wrong address three times, even after I contacted them about their mistake.

THE WORST SHIPPING AVAILABLE. I will never purchase anything from a company that uses Ontrac as their shipper. Bad business should be shutdown for stupidity!

This is a Scam business. Stopped providing tracking information and Never delivered my order. Total POS

The Worst Company by far to work for... so bad in need of Management changes. Turnover is beyond belief but understandable when experienced.

2 food packages on the road for almost 12 hours and delivered after bed time. Hope UPS fires them...

Hi
We have been receiving Ontrac shipments for over a year, never had an issue or delay in shipment. Drivers were also very courteous. Great service.

I ordered clothing from a vendor who uses the business OnTrac for delivery of their products. On 7/17/21, I checked my email to check the status of my package and that is when I saw the confirmation email indicating my package was delivered on 7/15/21 at 2:45 PM. I immediately contacted the OnTrac to let them know that I did not receive the package. Initially, they verified my address - which was correct and then on 7/22/21, they responded to my request again stating, "We are sending this email to advise you that our driver returned to conduct a search at the delivery location. We apologize that we were unable to locate your package. If you are still missing your package, please contact your Vendor for further assistance with this issue." I then proceeded to contact the vendor who just pointed me back to the OnTrac stating per OnTrac, the package was delivered. I'm 99.9% sure my package was not delivered to my home. I was home all day on the day it was supposedly delivered but do not recall seeing anyone come to my front door. I even went around and asked my neighbors and all of them said they same thing, that they didn't see anyone. I order online quite frequently (more so in the last 2 years then ever before) and items are constantly left at my front door. In the last 10 years that I've occupied my place, I have never had a package not arrive. I live in a townhome complex and I'm the middle unit. Our townhomes are setup in the shape of a U or half square, so everyone in the units has full visibility of the other units right out their front windows. It's also not a drive-thru parking lot, one entry and one exit, so any car that enters must turn around to exit. I spent hours and days contacting the vendor, the carrier (OnTrac), filing a police report and filing a complaint with the BBB. I even asked OnTrac to provide proof (like a picture) that my package was delivered to my front door and they responded, "our technology is not equipped for photographic delivery confirmation at this time". Two months later (9/13/2021), I'm still out $70 and my missing package is still a mystery!

They said my package has been delivered and it wasn't they are scammers and frauds if I had the ability to sue them I would

Well I had contacted them multiple times in one day bc I kept being told my package was delayed to the point someone called me and asked me a few questions and I thought great end of this ordeal….$#*!ING WRONGGGGGGGGG every time I contacted them to "update my address" they never put it in the system and this morning when I was finally able to get someone on the phone it was the most ridiculously tedious process "maam your address is not available" and then it would turn into "well that's not where it's taking my driver it's taking them somewhere else" which turned into "well in order for us to leave it at your door you have to give us a proper address" and when I asked what were they using to type in the address they wouldn't tell me and I said that's funny bc on google and Apple Maps I type in my address and it takes me to the right place and it's like there's multiple things on property she was able to find the next thing over with it's address and it's the same thing as mine just with 4 not an 8

My package has been out for delivery in Smyrna, GA for 2 days and it's supposed to be in Rome, GA. Where exactly is my package?

C*******9694
Package marks delivered at front door and NO PACKAGE very bad service and no picture to prove!
I want my purchased item to be replaced!

I'm not an unreasonable person. If a shipping company made a mistake, lost my package, & took responsibility, I would get over it... OnTrac takes ZERO responsibility and blatantly lies and IGNORES customer inquiries. Refer to my photo to see when my package arrived at the facility (15 minutes from my house) to today's date.
My delivery has been rescheduled 9 TIMES. I have emailed the company directly through their website and have not received one response over a 10 day period.

After the 3rd day my delivery was rescheduled, I called and asked to pick up my package. I was told I would be called back later in the afternoon. Nobody called. I waited until the next afternoon and I called AGAIN. I was told I could not pick up because the package wasn't READY.
I waited 4 more days and called AGAIN, and was told the package would be delivered that day. It wasn't, and after calling a THIRD TIME, they told me I was still unable to pick up the package.
The company I purchased from won't refund me until OnTrac marks the package a lost, but they don't reply so I will probably have to dispute with my bank and definitely file with the BBB.

DONT USE THIS COMPANY!