OnTrac

I order things from Shein. Sometimes Shein uses different types of delivery services. This time they used Ontrac, which they've done before. I got a notification that my package was delivered. I have a lot of cameras outside and I never heard a buzz for me to let the driver in. I got outside, and there was no packages. I asked my neighbors, looked in brushes, nothing. I looked at my camera and no OnTrac driver came to my door. The only other person that came to my door was a Amazon driver, a stray cat to eat cat food, three racoons, and a baby oppossum. I live in the city of Los Angeles it's not like my the driver hid my package somewhere I can't see or my cameras not see the driver. I called and email OnTrac because, I know you have to try both. When I email I got no response the next day. I already immediately send a notice to Shein. When I called OnTrac, I was on the phone for a long time. Then, I finally speak to a woman who made me wait a little longer to tell me something I already know, it says it was delivered. I said it wasn't delivered. I told her the driver never showed up. Her response was, but it was delivered. She repeated herself six times like, she wanted me to accept that. I said I needed to take to someone higher. Guess, what? They don't don't have anyone higher. I explained to OnTrac that because my package was stolen that I had to make a police report. If their driver never showed up and is saying that they did, scan the package and took it that means that said driver stole from me. They could track the driver, but won't. I got a replacement shippment from Shein. One item was no longer available. Hopefully, it will show up this time. My cameras don't lie. I will be making a police report.

I found out about this POS company buying a item from Jenson USA I would never do business with either one of them again ever

I ordered from Shein like a week ago and they're always using OnTrac for their packages and I wish they didn't! They delivered to the WRONG street address! I mean come on how stupid and incompetent can you be! I emailed customer service and all I got was a lousy "we apologize" message. But anyways, We recently got new doors installed in my complex, soo in the mean time our door numbers are written on a green sticky. (Unfortunately). I'll leave a picture below. I live in an apartment complex that has different street addresses but the same door numbers for each new street. It's not hard to use your f*cking GPS and look at street signs to know where my apartment is located! Thank god they posted a picture and I was able to find where my package was ACTUALLY DROPPED OFF AT. Oh and guess what it was on ANOTHER street with my door #. I LITERALLY HAD TO KNOCK AND BANG ON THIS NEIGHBORS DOOR AND ASK FOR MY D*MN PACKAGE BACK AND SHE WASNT EVEN GONNA ANSWER THE DOOR HADN'T HER KID WALKED IN FROM BEING OUTSIDE! OH AND EVEN WORSE SHE GETS HER OWN DAUGHTER TO HAND IT BACK TO ME OPENED! And her kids response was, "she opened it because she didn't know what it was." Like come on are u serious? If you know u didn't order anything, it doesn't have your name or your address on it why the actual f*ck are you opening someone else's package? How about be a Good Samaritan and hand it back to me at MY door UNOPENED?! (Highly unlikely in 2023) She obviously didn't think I'd find her door so she decided to take a peek into the bag to see what she could steal. I'm soo f*cking pissed with this shipping company! My items were needed for a baby shower and my baby whose due in August. Now I have to get in contact with shein for a refund! I refuse to use these items after they were opened and I hope that neighbor gets what's coming to her, because she had NO right!

Ordered dog food and some treats from "Chewy"... up until this order, they have always used FedEx Ground for the delivery; never had a problem. On this latest order, my shipping notification said the package was coming via On Trac.

To foil the scumbag porch pirates, we always make it a point to have someone available; otherwise, we request a redirect to have the package delivered to a FedEx Office & we pick it up there. That option doesn't exist with On Trac, so either my spouse or were home ALL DAY.

When 8:00 pm had come & gone, I called Chewy. They made the appropriate notes and processed a replacement order (at no charge) and also made notes to have the 2nd package shipped via FedEx.

I then called On Trac at approximately 8:20 to find out what's going on with my delivery. I was the 18th caller in line, so I was on hold for about 20 minutes before the phone monkey picked up the line. He was no help whatsoever... in fact, he stated the delivery commitment was 9:00 pm and that the courier still had time to get it to me before it would be considered late. He then suggested I call back after 9:00 if the package still hadn't been delivered.

At 9:01, I was back on the phone... new phone monkey... he was no help either. All he could say was "well, it looks like the package is still out for delivery." Idiots! I gave up a promised to deal with their Corporate Office in the morning.

At 10:05 pm, the courier pulls up in front of my house, laughing about being late... hands me my package & walks back to the van.

The real kicker was, a supervisor from "customer care" had the gall to call me to ask what had gone wrong with the delivery. Really? How the hell should I know... I was just the package recipient.

Clueless management, ineffective customer service, and couriers without a clue.

BTW, Chewy also pulled a boner... they used On Trac again for delivery of the replacement order. At least On Trac delivered the 2nd package by 7:30 pm... although they just left it in front of the garage door, in full view of the street... no knock on the door, no ringing of the doorbell. I guess our neighborhood porch pirate didn't need any dog food; I found the package there when I went to take out the trash.

After ordering items from Victoria Secret, I received an email letting me know it was out for delivery. I signed-up for delivery notification with OnTrac so I received a text message when On Trac delivered the package. I went to the door - no package. I contacted OnTrac and they gave me an address I've never heard of, and when I googled the address, I discovered the address DOESN'T EXIST. I got back in touch with On Trac, gave them my correct address, and relayed this information and asked them to sent their driver back to wherever he left the package to pick it up, because he could not have left it at that address. Several hours later I received another message from On Trac that my package was back out for delivery. When I contacted them to clarify the address - they had it going to the WRONG ADDRESS AGAIN. I tried to get them to contact the driver but nobody would do anything and I got another text telling me the package had been delivered. I then received a message from OnTrac telling me the matter had been closed and to contact the seller for a refund.

I contacted VS and asked if I could request another delivery vendor. (The answer was no). My order was replaced...and in about 10 days THE EXACT SAME THING HAPPENED AGAIN. Turns out my address is really long and VS abbreviated the first word in my street address incorrectly, but the weirdos at OnTrac couldn't use any critical thinking skills to figure out my address. This happens all the time and nobody has every NOT delivered a package to us. I think the wife or girlfriend of those OnTrac drivers are wearing some cute little VS articles of clothing.

First package was delayed. Then on day to be delivered, never delivered. Two days later says delivered and NEVER RECEIVED!

I broke my ankle on my steep driveway, on crutches. 2 deliveries halfway up driveway. Unacceptable!

Multiple deliveries marked delivered but never received!
I am sure the drivers keep the packages!

Package left outside the building, no good at all...

LETS START HERE. YOURE ONLY GETTING 1 STAR BECAUSE I CANT GIVE YOU -1!
I placed an order with Children's Place who uses LaserShip, who apparently has been recently purchased by ONTRAC. After reading the reviews, I am not surprised that I have come into this issue. This is by far the WORST carrier to ever use for delivering shipments. I placed this order on August 3 and it has been a nightmare ever since. I have been getting the runaround between Children's Place and ONTRAC for over a week now. With that being said, I will be doing a complaint on Children's Place as well. It seems as though this is the only way that I will be able to get this issue resolved. ONTRAC marked my order as delivered on August 10 and to my surprise no order had been delivered. I received the number from Children's Place to call ONTRAC. However, when calling, there is no option to speak to a live representative. I placed my number in the queue for a call back and it only opted me in for text message. A representative from Ontrac reached out ask for information and did nothing to resolve the issue. I spent money on an order that I did not receive. OnTrac is telling me to reach out to the merchant and Children's Place is telling me to reach out to ONTRAC. I am a single mother and I do not have money to waste on A incompetent, careless, company. All I asked, was for someone to mark this order as lost, so that I can resolve the issue with the merchant, since they "solely depend on the word of the carrier", and no one will even responded to me with a reasonable explanation or response to what happened. At this point I'm PISSED because this issue could have been simply resolved. I was told there there would be an investigation open and I will receive a response in two days and got NOTHING! ABSOLUTELY NOTHING!. Please help me resolve this issue, and at this point ONTRAC should shut down all services because they are costing single parents money that we don't have. I didn't want to take it here by blasting this company but here we are.

They lost my package twice. The tracking number show like was delivered, but no package in my door.

Such low tech company, with no acceptable service and on time delivery, why walmart still use them?

La única vez en la historia que he recibido un paquete de esta compañía! PUES SE PERDIÓ! Llame a la compañía y simplemente se lavan las manos diciendo que pasado los 5 días de supuestamente haber recibido el paquete! Ellos no se hacer responsables! Es una falta de respeto TOTAL! Para colmo la persona que tradujo la conversación de español a inglés (el traductor) no decía en absoluto mis palabras! Traducía lo que le daba la gana! En fin! Un total fracaso! Cierren su agencia porque para tener 1 estrella mejor no tengo nada! Vergonzoso!