Optumrx

Do NOT trust this company. Azelaic acid 15%, a skin cream: $94 now, get this: For 75 days. What the heck? It's a cream. Optum lets you put in, 1 tube, 2 tubes or 3 tubes... or 30 days, or 60 days or 90 days...and strangely it stays at $94. Why? To HIDE the fact that there is NO one or two or three or 30 or sixty days...they are ONLY selling you one tube for $94. DO NOT BUY...go to Goodrx and find a place for less than 1/2 price. So CREEPY. Beware, check all your meds here with GoodRx

I have had no complaints up to now, but really not happy with Optumrx right now. Received a letter today in mail that they will no longer cover my chemotherapy meds as of January 2021. The drug Revlimid, which I have been on, has me in remission right now from Multiple Myeloma. And yes, it is expensive. I certainly can not pay for it. So hoping my oncologist can find a replacement that will work just as well as the Revlimid that this insurance will cover. If not, guess I am just out of luck.

I'm happy with the specialty pharmacy but the patient coordinator that has been assigned to me negates anything that the pharmacy does. She is rude arrogant and a liar. The people at the pharmacy go out of their way to be helpful but the coordinator never returns calls and if she does she acts like it's beneath her to talk to the patients

Their website isn't just inept, but it's designed to be intentionally deceptive, so no end-user can understand their claims structure. Here's why. They have a cost-based classification system Tier 1, Tier 2 and Tier 3) for the meds they deal, but you'll never see this explained on their website and for good reason. Tier 3 meds are the most costly, and Opum Rx refuses to to apply any coverage for them, and will not apply any out of pocket cost to member's so-called "coinsurance' or deductible. The Tier system is not on their website, but their rep siad she would be happy to send me a brochure of the Rx's and to which tier they belong in. Not surprising that this shady outfit would want keep their bait and switch scheme hidden from members and law enforcement.

I have a prescription I am supposed to have daily.
Went to pickup at my local pharmacy, they say insurance will charge 400$. Online I can get three time as much for 20$ but it takes 3 weeks before they will even ship it.

This is a preventative medication I am supposed to have daily. This is not acceptable, switching services as soon as I can.

Optumrx is rotten garbage.

Update: They moved delivery date another 4 weeks out. I repeat, this service is trash.

I have been using them through UHC for 2 years now and i am done. This is the most incompetent bunch of people i have EVER dealt with. Every reorder is just another problem. Just moved, sent them 3 emails with a change of address and NOT to send out scrips to the old address...they don't allow you to change your address on your OWN account, like we are children. Well i just notification this morning that my order was shipped...guess where? My old address. They are a bunch of idiots in Thailand. She says she appreciates my feedback after i reamed her a new $#*!...and if i want my address changed to call another number. I wont' call those people if its the last place on earth that i can get meds. I will be getting my scrips from GoodRX. From here on... Can't believe how stupid these people are!

Very difficult and confusing process for ordering/fulfilling prescriptions. Customer service advocates are inflexible and not interested in resolution of customer issues. Escalation process is non-existent or deliberately obfuscated.

I'll keep this basic as I have the same complaints as hundreds of others based on what I'm reading on this site. Optum RX / UHC doesn't care about their customers / patients. Customer service is an absolute joke. You have a question; they say please hold for a few minutes and come back 10 minutes later saying they will look into the issue. You select at the beginning to take a survey and after the call instead of the agent disconnecting from the call, they place you on hold so you can't leave a survey response. Best thing is not to go with Optum RX UHC if you can avoid them.

What a mess. I tried to move my prescriptions from the pharmacy to optum and it went down hill from there. The initial customer service lady did not know what she was doing and sent in a refill request to my doctor. I didn't need a refill, I needed a transfer. I told her that repeatedly and she still requested a refill. Six phone calls later, and it has still not been resolved. And they still don't have the correct prescription from the pharmacy. Never again.

They charged me 2.5 times what they agreed upon. Customer service is the worst, they bounce you around, first telling you they will refund one time, then the next person denies they can.

This company is just ridiculous. Instead of actually answering a simple question, United will transfer you to Optum and Optum will say you have to call United. OptumRx will then, if you are lucky, answer a random question that no one ever asked, but only after its reps confuse two medicines with each other and one of them with an OTC supplement. They will blame anyone and everyone but themselves, if you can hear them over their barking dogs and crying children.

Optum Rx was supposed to "auto fill" all of my mother's medication. When it came to her most critical they did not inform us of any changes and never sent it. Finally it hit us it wasn't coming with only a handful of days to get the medicine and after talking to one of their pharmacists about this mistake they said they'd expedite it within 3 days. 5 days later, nothing, so we call again and they say that it was never expedited and would arrive in another 6 days after that. 6 days later, nothing, we call again and they say it'll be another 5 days. So we cancelled the order and closed the Optum Rx account. Bad service, lies to placate us, and poor service. I can't imagine people who literally survive off their medicine using this company safely! Stay away...

Completely incompetent company. They always claim to never receive refills from the Doctor when they actually have it. Often time this song and dance goes on for weeks or even months before they are able to find the prescription and mail it out. This happens EVERY SINGLE TIME! Even the staff at my Doctors office has grown tired of the games and Incompetence of this company. Disgraceful.

I had a new prescription sent in but they didn't fill it. When I looked on their website it was listed as available for refill. I have 12 bottles of medication ahead but there's always one that they don't sent until I call. I got so tired of that happening with one I just have it fill locally. They I get message after message that they haven't been able to reach my doctor. When I call him he has the date that he sent them in. You can't get a person when you call anymore, you leave a call back number. Twice I never got a call back at all.

Optumrx received my prescription on May 17,2023. I had not got it so I called. I got the runaround for the next 8 days wasted my time trying to get my prescribed med. I had to go 5 days without my medicine! They would not overnight it. They do express mail which is 2 to 3 days but not including the weekend! I am so disgusted with this company. I certainly would not recommend them as a mail order prescription supplier!

Optum is usless. Drug set for auto refill. Two months later no Rx said they sent request and then they just ignored it. Made manual request from them. They show no record. Totally usless company will be switching from United Health so I dont have to deal with this Rx Company

If I could give a negative 1 I would. Its so easy to switch to OptumRx but absolutely impossible to switch back. I have an order for 3 of my meds. One took 4 days to get to shipping. Hopefully I get it soon. One is out of stock and cancelled and you can't talk to a human without extreme effort. I'm still working on getting that med. The third needed approval from my provider and after 3 days of no contact to my provider from these ****, I called my provider and asked them to send approval to my local pharmacy and I actually was able to pick up those meds today.

The system has a malfunction and I can't even get my metformin for my diabetes with an override at the pharmacy. I got it but it took 4 hours at the pharmacy
Optum is terrible I will stop this mail order.
I will only order through Walgreens from now on.
I never had a problem before but after this
I'm done.