Optumrx

I would love to give them a zero. I filled in all of my information earlier online with my CC and address. They asked me to visit the site by email to grant them shipping permission, but I found nothing to permit on the site. They said it was because I am new. I gave them my Chase Flex MC and their system would not take it. I feel sorry for the front line workers who have to work for such a backward company which the AARP people picked for us seniors to get our meds through. I'm disgustted.

Getting help from customer services is rarely a good experience. You will not be notified of change in formulary/pricing until your order doesn't arrive and you call to find out what the problem is. You will get a different answer from each person you speak to. I recently had to make 4 calls about an order placed in June only to finally be told it was no longer covered by Optum. If you can afford to, avoid using Optum.

This mail order pharmacy is awful. These people are the most unkind, insensitive and uncaring individuals I have encountered professionally. The reps are not trained and service is horrible. If you have any other options available to receive your medications please use it. So happy I googled 'TOPA2GET' and got great alternative!

This company is terrible. If I could give no stars I would. They have zero customer service. They have messed up several prescriptions in the last nine months that I have used them. Most recently, were incapable of applying a coupon saying it wasn't valid (it was). I had to call the company 15 times to get this fixed. Now, they charged me twice for a $181 prescription and won't refund me. I have the double charge on my credit card and they will not reimburse me because their system is so terrible they don't have a record of it or their service reps are so incompetent they can't see it. I absolutely cannot believe how awful they are. DO NOT USE THEM!

Website never works. App doesn't either place order doesn't let you pay. When you call you get the same thing no useful help.Ive been dealing with this for 3 years, but they hit your credit card like clock work. They dont have a billing dept so when you have a billing question your SOL. I need to order my meds and cannot because they dont know how to help you so frustrating. I can't beleive they are the preferred provider for my heath Insurance company United Healthcare.So 45 minutes later my meds are not ordered.

They will sell us an expired test, and under a promise that we had three months of grace to use the product. Once we we're ready test for our return from vacations. Test help center told us that there was no way to do the test- we had to find a local testing clinic to comply with our return to the US requirements. Upon our return, Optum store rudely advise us that they had a disclaimer on their web site and they will not return our money.
Shame of a company with bad customer service and expired products- stay away from them!

Do not use OptumRx... they kept charging me for an order I never placed over and over! No resolves anything. Even the supervisors are clueless! Omg 7 phone calls to cancel an oder and cancel further services and they have thr nerve to send an email stating my order is processing. Stay away from this horrible company!

Twice in two weeks I ordered a critical diabetes medication. A week after that I still did not receive it. I am COMPLETELY out of this med. They do a poor job of keeping me stocked on medicine. When I'm asked to provide proof of ordering there is no obvious proof of purchase available to show them.