Optumrx

Group ins. Chose OptimRx.
After missed refills, took me over 45 mins. To "speak" online to a customer rep.
Finally convincing him that indeed I had missed refills, I was told that one could be sent at co-pay of over 300% of last.
Easily found local source at original cost.

Tried to transfer my wife's heart medication to optimumrx to try to save money. They never followed up with her doctor and then when i called them they claimed it would take 10 days to deliver when originally they said 2 - 4 days. Not worth saving a few bucks for a critical prescription.

My insurance requires us to use optum rx for prescriptions, and the are totally useless! I had only one prescription ever, and they refused to fill it as the doctor wrote it. No explanation just no. I had to get a coupon in order to get what I needed. They are only interested in saving money period. If you use them eventually they will refuse you for something. My husband has to use them too and has so many problems with them. He's on the phone for hours to try and get things right. This last problem was the worst. Because of them he has been without his diabetes medication for over 2 weeks! They keep asking for the same thing from his doctor, the doctor sends it and they won't approve it. Then we start all over again! This med. Is expensive and we can't afford it without insurance. If you can avoid using them do it. If I could give them 0 stars I would!

This has to be one of the worst businesses I have ever dealt with. I have an issue with every single prescription that goes through this pharmacy. The employees never seem to have an answer as to why for any problem I call about. Wrong prescriptions sent to the wrong family member, cancelled prescriptions after my doctor authorizes them, prescriptions sent to the wrong address, the list goes on, and never any answers. Done. I will go back to my local pharmacy and never look back. Will never do mail order again. Unbelievable that these people are even still in business.

Optumrx is great and hassle-free when they do not have any question about the prescription. If they think there is an issue, you can forget receiving your refill on time. Their customer service staff are unreliable because they do not get out of their way to follow up with the doctor or the patient. They are either not trained well or they are not allowed to think outside the box. Thus, the patient suffers. Following up with them over the phone is painful. Be ready to stay on hold for a minimum of half hour.

Horrible Pharmacy for patients who take their meds as prescribed by the Doctor to stay healthy! Mr Doctor has prescribed cholesterol meds for me for over three years, all the sudden OptumRX DECLINED it! For months I have called, emailed, etc. and although they'll tell you they're mailing you paperwork to appeal the pre-approval denial decision, it never is mailed, you just don't get the medicine. Their medicine pre-approval process will approve a different med, don't care if it works so long as it's cheaper and they get more kickbacks I guess. Why else would a pharmacy deny a medicine that your Doctor says you need to maintain a healthy life. Seems It's all about the $$ not you or your health!

I take 4 different medicines that this company has been filling for approx 9 months. Now, 2 of the medicines supposedly react together and they wont will it without doctor approval (I mentioned this is not the first time these medicines have been filled together). So either they have been incompetent the last times they filled it or they are being incompetent and screwing up now. To make matters worse, instead of sending out the 2 that don't interact they cancelled the entire order. Now I will be out of all my meds before any get here. I found out the day my pills were supposed to be here there was a problem and found out the day after that they cancelled order. I will be complaining to my insurance company on a daily basis and starting a petition within our union to get this company removed.

I have been on the phone with these people for 2 days trying to straighten out my order. They are rude and a horrible experience! Shame on my for not reading the reviews. They have faxed the wrong Drs and didn't have their phone number right. Every time I call I get a different answer.