I'm waiting for my medication to come in for a week and a half right now. I made two calls. It was supposed to be delivered by Saturday. Today is Tuesday. Nothing as of yet. If I went to Wallgreens I would be good today but my condition is worsening. I feel cheated. If I had a choice I would never pick this provider. Unfortunately I have insurance through my work. In my opinion Optimum rx is a last resort company.
The call center was so loud, that my elderly mother could not hear the rep at all and repeatedly asked him to speak up. I stepped in, as I could not understand the rep as well and asked him to as the others in the room to lower their voices( there was laughter going on). He refused. I did contact customer service and filed a grievance. Very frustrating!
Absolutely horrible service that continually delays medication and empowers the insurance industry to limit care to those that need daily drugs. Yearly I have to jump through hoops to get a daily medication that inevitably gets delayed for months.
I hope this place gets shut down for the public good.
This company does everything possible to not reimburse you. Ive been fighting them for 2 months now to reimburse me $1650 for medication my doctor prescribed and that Optum made me switch to because the prior medication they refused to pay for even though that medication was much safer and worked much better. We had no choice when getting switched to Optum. This company is a total scam
This company is one I would NEVER choose
To work with. Customers unfortunately are forced into using them per the insurance company which is also BS. I should have the choice of my pharmacy. That being said, I have made 8 phone calls so far over a three day period and they still can not process my order correctly! I need these medications in a time sensitive manner, and they are causing me way more stress than needed, and can't get it together, and it has been back and forth for 3 days! I hate Optum RX with a passion at this point! If you can, AVOID them!
I have been trying to get my testing supplies and pen needles through them for two months now. They keep saying the dr hasn't sent the prescription. Finally got one of my insulins in and test strips but no needles to take the insulin with and no meter for the test strips.
You can't place an order until a certain refill date.
Placed the order on that date - took them 3 days to "process" that order
Now it's a week past since I ordered my medicines - and I still don"t have them.
If they get here tomorrow, I will have gone 3 days without any meds thanks to the ineptness of this company
Worst way ever to get your meds! Do NOT sign up with optum rx. You would regret it. I spent hours on the phone trying to find my orders and ended up canceling my enrollment. After interminable waits customer service people basically didn't care about my problems!
My wife has been on the same medicines for years now with her back surgeries. Since the first of 2020, her meds have been denied 3 times. Since the rules are for pain meds, they do not fill them till the day your script has run out.
So we pay for them. Real nice, thanks a lot.
I've tried to call twice. The first time, all I heard on their garbaly sounding phone system was how sorry she was for me. No answers. Poor training.
The seconded time I called was about the two letters from OptimumRX, one says her pain meds are ok, the second says she needs to try fentanyl patches and some other mystery drug. Both the letters dated the same date. I get an asian lady, who had a heavy accent, and I could not understand her at all.
This sucks.
I'm going to call my BA at the union and bitterly complain!
Spent almost 1 hour on phone with representative, changed browsers x2 per instructions. No resolution. Just trying to access their website.
Called Amazon Pillpack to ask if they could transfer prescriptions because insuranse gives me no choice.
Prescriptions transferred within 5 minutes
Overview
Optumrx has a rating of 1.1 stars from 447 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Optumrx most frequently mention customer service, local pharmacy and mail order. Optumrx ranks 8th among Pharmacy sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members