Optumrx

Total useless pharmacy. Patients has to do all the work. They say they can't make outside call. Tell u one thing for u to call back and check that nothing has be done. Hate having to call them stressful and aggravating.

Optum Pharmacy is the worst experience I have ever had with a pharmacy, and well quite frankly with any medical facility. They are unorganized, slow, and don't have a clue as to what any of their employees are telling the customers. They have attitudes and the worst customer service ever.

I would rather remain in pain all the days of my life than ever have to deal with them again. Very disappointed in their lack of knowledge, compassion, and overall existence as a pharmacy.

Ordered meds end of 2021 and they screwed it up again. Now my drugs are late and I have a copay for the new year. Worst pharmacy ever in 7 years they get about 40% wrong. Wish I could get meds somewhere elese.

How can you deny a MS Medication saying it's not demed necessary? That discussing n immoral. MS that has already attacked soft tissue on your brain and soft tissue on your back that will only get worse? I don't understand what they're waiting for for somebody to get worse because Ms does not get better. This is going to have to go to a higher up. This company should be ashamed of themselves if this ever happens to some of their loved ones maybe they would see how I feels. Totally discraceful.

OptumRx seems to be playing games with Preauthorizations. Denying one drug that has proven to control my condition and forcing me to a less effective medication. Now denying another PA that previously was approved. If your company is offering this provider you need to raise complaints right away. My health is now a mess and I am considering legal remedies.

I called to find out what my doctor visit rate was. Its 60.00 per visit AFTER a 2500 deductible until that deductible is paid its $250.00. They never called or explained my rate or deductible. I had to call in a 2nd time to find out my rate. Complete Rip off. Dont bother with this insurance company.

This company is the worst. Have to use specialty pharmacy but this company can NEVER get an order right. After 3 calls to get 2 RX together only 1 came today with NO PAPER WORK no receipt no instructions from manufacturers on shape & description of medication. This drug has changed manufacturers numerous times so papers saying what I have received is important. Call and everyone speaks in slow motion as no hurry & WHO CARES. This is little problem, they've lost my orders & posted my payment to a zero balance account while sending multiple collection letters that took 2 weeks to correct! Why are they still in business. I can't show proof of purchase as no receipt was sent either