Optumrx

If you need your medications * Do Not Use This Company* 1) They said my doctor had not sent my prescription, she had sent it. 2) They then said they would expedite the order and it would arrive by a certain date. 3) When it didn't arrive, I called again. They had just sent it: the day that they said it would arrive - a physical impossibility. *Do Not Use This Company*

Customer service is TERRIBLE, bounced from department to department, can't talk to a supervisor, no one can ever answer questions, just never ending run around circle-jerk and never getting to the bottom of the problem! I have spent up to two hours, (TWO HOURS!) on the phone with these idiots and get nowhere! I ask a question of the ridiculously and ironically so-called Customer Advocates, they pause for 30 seconds, read a completely nonsensical answer from their computer screen and then are stumped when I challenge them to explain how what they just said answers my question! Complete lack of customer service or empathy for someone fighting to get life saving medication my Doctor says I need! They somehow get to trump my Doctor's professional opinion and refuse to provide what is prescribed!

They are cheap with shipping. Instead of using FedEx or UPS I guess because it cost more to get the medication on time, they use USPS standard. I tracked my medication. It sat in a warehouse 20 miles from my house for three days - just sat while I was without it! I needed it! I called and called Optum. I got the Philippines! They did nothing about it! So Optum used the cheapest shipping method and it's out of their hands, and they don't care! Oh and the USPS tracking system will tell you it's on the way, it's not!

Apparently they decided to cut one of my maintenance medications down to 1/3 of the dosage for no apparent reason. No notice. Took me months of back and forth between doc and pharmacy to even find out that Optum is the problem.

Selling a travel COVID testing kit and claimed that customers should take the responsibility of the delay. I got the testing kit after my international travel, and they refused to refund. The delay was not just one or two days, but was a week. Don't know how a company can make the excuse like this.

My brother has a controlled substance prescribed and he has not been able to get it my dad has spent hours on the phone making no progress and my brother who needs his medication he is falling down the stairs hurting his ribs is not getting his medication

Optum has the worse customer service of any health network. They refused to give me the names of pediatricians until my daughter was in their network. They have long hold times and refuse to hire more agents. They don't care about patients that's why they have horrible customer service. The CEO need to be fired. This healthcare provider isn't being properly managed.

The customer service at Optumrx is less than dismal. The phone waits are long. I have a secure computer at home, and I still have to get a text from them with a code each time I log into my account. Why? Why not give YOUR customers the ability to chose to have a code to login to their account. The hoops we have to jump through with this company is incredible. I am constantly being charged for my prescriptions before they let me know when my prescription will be mailed to me. Honestly, I'm just going to get my prescriptions from CVS. At least I won't be hit with a cost that I have no idea that is coming. I'm not at all happy with this company. The website representative told me after we chatted that I would have a small feedback to provide. Of course, she hung up on me. I'm done.

Optum Rx is the worst company I have ever dealt with in my life and i just reached my 7th decade. Customer service is terrible, orders are not filled properly, need to follow up multiple times via the phone to ensure your order processes after submitting the order online, will not transfer you to a supervisor above level 1 to discuss complaints, will not follow up in writing on how an order never got processed after three representatives placed the order. I could go on but they are totally incompetent and they are a healthcare company - which is a joke. Can not send an email directly to them to outline the issues experienced that prevented the product from being processed. THE WORST!