Optumrx

Such a horrible experience! NO one speaks English! They say you don't have prescription there when you do!
Then. They say oh I see them! And give you prices that are outrageous! It's cheaper and less frustrating to go to your local pharmacy where they know what they are doing and speak English!
Horrible horrible place. 5 times on phone yesterday and nothing resolved. We had to change from express scripts (which was great) to these people who don't have a clue. Lost my business for sure!

The pharmacy techs are ignorant of the drugs they are discussing, billing fails to post payment, supervisors don't really care one way or the other that customers are satisfied, and waits are way too long. Drugs that should be delivered to my physicians office, are delivered to my home address. Thankfully, I am an RN, and know how to store (refrigerated!) the medication, until my appointment. As it was a $2000 drug, this sort of mix-up is not a minor thing. I could go on, but this paints the big picture. I would give NO STARS, but it isn't an option.

Called because my medication was suddenly not covered - everything checked out at the pharmacy and online via their site. Had the site pulled up on my computer and the associate told me the site was down - blatant lie. Getting tired of constant formulary changes and terrible customer service. I will be looking for prescription coverage elsewhere next enrollment period.

While everyone acts happy and helpful, they all tell you lies or the script written for them to speak. They continue to say next month we can get your medicine that isn't available right now. Yet I can get it from Walgreens - and have to pay a lot more money. They make you jump through hoops and paper work to start a new medication and then finally say no it isn't covered. No one knows how to do anything but their job and do not know who to forward you to so therefore the next person lies and makes you do something that isn't right and a week later still no medication arrives. The most inept incompetent pharmacy. How they can be in business legally because of dangerous mistakes and mismanagement of drugs is scary.

Every year this company along with the health insurance manages to keep me from getting my medications at least 3 months of the year or longer. Between billing mistakes, authorizations and prescriptions they screw it up as mush as possible. Their on line system is flawed and you cant get a human that has any idea what is going on. They are the absolute worst pile of crap. Run, Run, Run as far and as fast as you can unless you are forced by insurance to use this company, then may God have mercy on you.

United Healthcare forced us to use this company. It's the worst decision they could have made. Every time my husband gets on the phone with them, depending on who he talks to, because they always have different answers, he usually spends about 1-2 hours going round and round with them. Today he spoke with a guy, hung up,, called right back to ask another question, and a girl said their computers were down and instructed him to call back in about 2-3 hours. He told her he just literally got off the phone with someone. How could their computers be down that fast? Complete ridiculousness.

I've only been with them 3 months (because of my retirement contract with my unions) I've had nothing but problems since. The most important medication I take everyday can't get filled because it's not in stock or something else.

Just as when people who looked the other way when the Nazi's were putting Jewish people on trains to send them to gas chambers, OptumRx is participating in the slow murder of those who are dependent on medications to stay alive. Every year OptumRx puts one's medications on 'trial' and make one's physician responsible for going through a challenging 'prior authorization' process. In the process monthly delivers cease and supplies dwindle. Suddenly OptumRx rejects a medication one has been on for years and the patient is left to spend countless hours going through appeals processes and endless calls in their bureaucratic nightmare.