Optumrx

Just as when people who looked the other way when the Nazi's were putting Jewish people on trains to send them to gas chambers, OptumRx is participating in the slow murder of those who are dependent on medications to stay alive. Every year OptumRx puts one's medications on 'trial' and make one's physician responsible for going through a challenging 'prior authorization' process. In the process monthly delivers cease and supplies dwindle. Suddenly OptumRx rejects a medication one has been on for years and the patient is left to spend countless hours going through appeals processes and endless calls in their bureaucratic nightmare.

Honestly they suck! I have never seen a provider that cannot do anything right. I need drops for my eyes for glaucoma and my doctor authorizes me to have 5 bottles for use.

Sometimes you use more and sometimes your eyebrows get into the way and blocks the medicine so you have to use more of it to take your medicine. I use one drop each eye every night before bed and when I told the representatives this she indicates that I am wasting it like it is a true science towards doing this?

I have dealt with this organization now 20 times over this issue and since things are mail ordered from the insurance policy we have with Blue Cross/Blue Shield in North Carolina these guys truly suck. I would not recommend these "Clowns" for anyone which is the reason why now I just opt out for prescriptions and use the various apps to save money on my prescriptions without their authorization.

Straight clowns!

Well, after getting several emails that my meds were being shipped, I got one which said the med was discontinued by the manufacturer. How can you say it is being shipped when it was unavailable? OK, when I called, I could get it from another pharmacy (if they had it), ask the MD to change the med (generic only) or do without. If the MD changed it to a non-generic, I would have to bear the cost differential. This kind of service is exactly what you should avoid at all costs. What is the point of medication insurance coverage?

Optum RX Pharmacy has the worst customer service and I give them a zero. My health insurance through my husband work has changed as of January 2022 and they would not transfer my prescription to the new approved local pharmacy. They also blocked me from the Optum RX Pharmacy website so I cannot make the transfers requests. So frustrating. I contacted my doctor's office and talk to a wonderful lady I have known for many years and they are sending my prescription to my new pharmacy. There is always a way around bad customer service, so don't give up no matter what you are dealing with today.

I have had so many issues with this company, and I can't even count the hours spent trying to figure it out on my own. It's resulted in countless occurrences of being denied refills and meds that I am dependent upon with them never even contacting me to inform me of it until after the fact. If you can avoid them, do.

Doctor sent an insulin prescription three times over a one month period (faxed and confirmed) and still they didn't acknowledge that they received it. It was a critical insulin that I cannot do without.

They call to push ordering prescriptions (as a friendly reminder) and when I say I'm not ready to refill they refilled it anyway. That means they charged my card when they wanted instead of when I was ready. This was for especially expensive medications costing hundreds of dollars. Their focus is on making money but provide poor service.

I have literally spent hours on the phone trying to resolve prescription issues. It all started when they sent the medication to the incorrect address, not one that I had ever even lived at. It was a business address. Then it took three more phone calls and more time on the phone trying to explain to them their error and to finally get my medication. You get shuffled back-and-forth between departments, one person says they're going to fix it, and then something else goes wrong. I have never dealt with a medical pharmaceutical company that has absolutely no idea how to do their job correctly, and in a timely fashion, in order to get life sustaining medicine to the customer. I actually give them NO stars!

They use the excuse "estimated price" to excuse WIDE variances in prices quoted vs pricing at drive thru pickup.
Customer service folks are marginally civil, and generally if you persist in asking about quoted prices vs actuality, your call will be "dropped".

I have zero confidence in this service.

Like the other reviewers I too have United Healthcare. And I too have had stunningly bad customer service. I have to call them for each refill because their automated contacting does not seem to work. Every call takes over half an hour because the services people seem to have no idea what they are doing.

The web site is also terrible. But there we are. There is no option to give feedback, and in frustration I have submitted my feedback to United. It will be interesting to see how they respond.