Optumrx

I have been stuck with this pharmacy while doing 2 IVF cycles. They are completely awful. Their automated system is impossible to navigate, and it takes forever just to speak to a person who can never help. They are expensive, and I NEVER want to deal with them again. I'd rather spend more money on a better pharmacy.

I called and had the best experience. Someone got all the information needed and assured me my mothers meds would be there when the time came for refill. I was informed I would be contacted if there were any issues. Here I am, two days before she runs out of one of her meds, and they have NOTHING on file? One out of 7 scripts is all they can come up with and now I need to contact her doctor to provide a script for something that takes a few days to get in. Never mind the rest of the scripts - this is a farce people. It's true what they say - if it sounds too good to be true - IT IS!

They've been incapable of filling multiple prescriptions and often just don't notify you they haven't filled it. Their customer service is the least helpful I've ever dealt with, every time I contact them instead of trying to resolve the issue they tell me to try using CVS instead of them. When I've tried to transfer prescriptions they've cancelled every single one claiming they can't get in contact with the pharmacy or the prescriber, but when I've followed up with either they've not received any communication from OptumRX. I'd highly recommend any person who loves themselves and any company who loves their employees avoid this company at all costs.

It's impossible to get my prescriptions refilled, not only the agents are incompetent but they're rude! After spending senseless time on the phone hoping for a resolution, they shamelessly hang Up It's totally unacceptable, I'll be looking for another source to fill up my prescription since Optus Rex is a total disgrace

I returned a medication which they delivered later than promised and I had to buy from another pharmacy. After I returned which has been over 2 weeks and so far no refund yet. They always say the same story when I call "it has been processing" but at the end they have the returned medication and my money!

Creating an OptumRx account on-line has required a dozen sessions including 3-4 live agent calls. All the prescriptions I entered for refill on the website were lost, so started over with an agent (twice), I still get mobile messages asking me to order refills 2-3 times a day. Their software and operations process is totally broken.

Changed my address 4 times before they got it right. I would have gone 4 months without refills on my prescription if I hadn't been buying them locally instead, which the insurance didn't cover and came directly out of my pocket, through no fault of my own. Forced to buy in 3 month lots with enormous co-pays like $90.00 A MONTH For 1 of the meds. They've left me hanging numerous times like this. Beware being held hostage to a forced mail delivery pharmacy such as OptumRx. I now have to choose full price locally or do without life saving meds. Stress, dis-pleasure, angst. UNHAPPY!

I can't use colorful language here, but you will find yourself using it, when dealing this company, because you will not be happy with the services they try to offer. It is one screwed up thing after another. It took 4 years for my physician and I to get the correct combination of 2 meds, which have been working great for the past few years. After being forced to use this company, someone sitting at a desk has denied pre-authorization coverage for one of those meds, twice. I've had to suddenly stop taking the medication at 2 months in, because I've completely ran out, and still have no coverage. Their appeals process will waste another month. They didn't have my insurance info entered into their system, so they said, and charged me $280 for 3 meds that was actually only $38. Things stay "in processing" for weeks and weeks. I'm getting irritated just thinking about this company.

Miserable company! Twice now my son's medication has been switched from our normal pharmacy to Optum, without permission or authority. We then have to jump through hoops to get it switched back, esp as this rx is required to be refrigerated! I would never choose to do business with them.

I have been forced to debate with customer service on more than 3 occasions. These always led to an insult thrown at me as a "inferior person" at the end. I give them the information I have from their website and I am told it can't possibly be correct, I am wrong! My records have been deleted twice. No notifications about it begin hold or something has to be done by me. I just desperately call when my aged mother is almost out of medicine and her pills haven't arrived yet. I get excuses and reasons I have screwed up and insults. Really? Worst customer service I have ever dealt with. Disheveled mess of business practices. Only one star because I can't put 0.