Pink Lily

Consistent brand! I love that they are local to KY and built themselves up from a very small business. Sometimes the items are different than the way they seem on the models (good photography angles and poses) but I am pretty happy with the overall experience. I will probably order from here more often when shipping times return to normal.

I can honestly say I think so highly of all the people involved with Pink Lily. I've had many experiences from either customer service with a live person to emails back regarding my purchases. If the quality of an item was damaged when delivered, they gave me the option for a full refund or gift card. If a piece was missing, they sent another one asap. If I wanted to change a size before my item was ready to ship, they are happy to do so. I love the videos they have with most items available, it always helps get a better feel for the pieces. If an item didn't meet expectations, I can return for a gift card and I hope that soon a full return will be in their future with their business now growing and blooming.

I ordered two dresses that were above $50 each and one arrived damaged and the other was very large despite purchasing a small and using the website's guidance for size selection. I was unhappy with my products and then learned the return window is vary narrow (less than 30 days) and only store credit is refunded. Shipping for your return is deducted from your store credit. For me, this was an expensive waste, especially considering one item arrived damaged. I will not buy from this company again.

Just the fact that I had to pay 6 dollars to send my items back, on top of that they didn't return the money to its original payment method, (store credit is what you get), therefore I won't shop from them again. Material of the items were cheaply made also.

If I could give less than one star I would. I ordered quite a few things and literally none of them were good quality and the sizes were all over the place. I reached out for a refund and learned that they will only give store credit and of course I have to pay to ship what I got back to them. I have zero interest in trying any of their other products. How can you justify a store credit only return policy when you are an online boutique and people cannot try things on first?! This policy is listed on the website, but have fun scrolling to try to find it. Do not give them your money.

I only wish I had read the Facebook reviews of this joke of a company before I purchased. They refuse to offer a refund on an item that is the wrong size and are unable to exchange since the item is out of stock. Will give store credit. No thanks, ill eat the $69 and I'll never order from them again.

I ordered 4 shirts from the site. One was a sweater which I will say does fit perfectly. However the other 3 were dressy tops they were all very small and cheap feeling material but didn't cost cheap. When it comes to returns you are only allowed store credit, well I used a coupon offered for my first time shopping they said if you use discounts you can't get your money back on the items for the store credit. Wish I would have known that before using it.

This boutique has weird sizing. I sized up in all of my items based off of reviews left on each item and they were all still too small for me. The sizes I had ordered are plus size and in most other brands are usually big on me, but the 2 tops and pair of shorts I ordered were comically small. Their return policy is extremely frustrating considering I don't think I'll be able to fit into any of their other clothes and will not be able to use my store credit.

I love that you can read reviews from others so you can decide your size for sure instead of guessing. This information also tells you if product is of quality. Almost all items I have bought have been perfect. I had to return a couple things and was given a credit. Their customer service is FANTASTIC! They immediately connect with you so returns are easy! I love the flash sale …. Wish they had many more of those. One reviewer said OK I PINK LILY SOO MUCH I MIGHT AS WELL SURRENDER MY PAY CHECK. 🤣🤣🤣 I definitely get it! Love Pink Lily 😘

Pink Lily products are truly unmatched. I have loved everything I've gotten from them. They are always super helpful!

Placed a huge order on September 18,2023. Today is October 18,2023. I still have not received a thing. They have only returned a couple of emails. I've asked for a refund they offered to return 5% off the shipping. This place is horrible and I'm going to be turning them in to the better business bureau for fraud as well as start a case through my financial institution against them. Their website purposely is misleading making you think that they are in the states and even their delivery says within 5-7 days!

Pink Lilly is on their game with customer service. I've reached out twice, once for a damaged item and a second time to inquiry about a delivery. Both times I was responded to quickly with fantastic service that provided great resolutions. Pink Lilly makes it very comfortable when needing information. Not only do they provide in style fashion at a great price but the service is top notch!

Beautiful and really cute clothing selections different from the typical store bought. I get compliments all of the time. Great customer service and easy returns. I'm obsessed with their clothing! They are so soft and well made. The best jeans I've ever owned too!

Love the customer service with Pink Lilly. Very responsive. I do wish though that instead of store credit we could get a full refund. My most recent purchase I returned all items. I ordered a bathing suit top and the bag it was in was labeled top but the actual product was bottoms. No fault to whoever was pulling the inventory. The 2 tanks and the shirts I ordered, I didn't love the material. I will order again from Pink Lilly but wishing I had a refund instead of the credit! Thanks for then quick response with the customer service team!

This was my first time ordering from Pink Lily and it's been a great experience! I've always been skeptical of ordering clothes online from a retailer that I've never bought from before, but I love that they show their clothes on all different body styles and give their measurements :) That helped me so much! I received my order today and realized that I ordered a mismatch bikini top and bottom... My fault all around! But the customer service through the chat was really quick and I love that you're chatting with an actual person! The only thing I wish I could do was a simple exchange of bikini tops (for the one I meant to get to match my bottoms...), but it's okay! I'm glad I got my order fast (with 2-day shipping) so I could correct my error and order the correct top in time for Memorial Day weekend :) I'll definitely be ordering again from Pink Lily!

I ordered a few items from pink lily because I got a gift card for Christmas. I accidentally put the order through without entering my gift card. I contacted the company right away. Within an hour, they had refunded my original order so that I could place it with the gift card. My order arrived this week and I love it all! The clothes fit well, look as pictured and are a fair price. I'll definitely be shopping here again

My wife, daughter & granddaughter love the clothes, so I bought them some outfits for Xmas, there was a mistake in sending out wrong size, something that can easily happen over such a busy time. Joanne (what a Star)rectified it almost immediately! Take my advice you can buy with complete confidence in the knowledge of receiving quality goods and first class service

I have always had great experiences with Pink Lily's customer service team. Anytime I have either had a general question or needed something resolved, I have dealt with nothing but excellent courtesy. They respond quickly and professionally, but also make me feel like more than just a numbered customer. Every piece of clothing I have ever purchased has been exceptional quality. And if it comes in Pink-you have my heart! Can't say enough good things about this boutique.

Awful customer service and cheap product. Refunds are never granted only a gift card. Rude. Arrogant staff who told me " maybe if you lost weight " then you could wear it! Absurd- who says that to anyone! PRICES outta this world. Save your money and use AMAZON, same stuff and u can get your hard earned money back if it's wrong!