Pink Lily

I love shopping at Pink Lily. They have a huge selection of cute and trendy clothing and accessories. Customer service is fast and professional if you have any questions or concerns. I recommend this boutique to anyone! 5+++

Their return policy is terrible for those who never purchased from here and don't know the quality or fit of their items. You only get store credit or a gift card even if you request a return the next day you receive the item.
Pink lily sent me a dress and it had a tear. Not only was this dress the wrong size and damaged, but the correct size was sold out. Now it's like pulling teeth to get my $46 back. If they change their returns policy to make it more user friendly I might consider giving them another try in the future. However not only was the quality of the material on this dress cheap and lacking quality, I am hesitant to ever spend money here again if they refuse to refund in the same form of payment within a reasonable time of the return.

Consistent brand! I love that they are local to KY and built themselves up from a very small business. Sometimes the items are different than the way they seem on the models (good photography angles and poses) but I am pretty happy with the overall experience. I will probably order from here more often when shipping times return to normal.

I can honestly say I think so highly of all the people involved with Pink Lily. I've had many experiences from either customer service with a live person to emails back regarding my purchases. If the quality of an item was damaged when delivered, they gave me the option for a full refund or gift card. If a piece was missing, they sent another one asap. If I wanted to change a size before my item was ready to ship, they are happy to do so. I love the videos they have with most items available, it always helps get a better feel for the pieces. If an item didn't meet expectations, I can return for a gift card and I hope that soon a full return will be in their future with their business now growing and blooming.

I ordered two dresses that were above $50 each and one arrived damaged and the other was very large despite purchasing a small and using the website's guidance for size selection. I was unhappy with my products and then learned the return window is vary narrow (less than 30 days) and only store credit is refunded. Shipping for your return is deducted from your store credit. For me, this was an expensive waste, especially considering one item arrived damaged. I will not buy from this company again.

Just the fact that I had to pay 6 dollars to send my items back, on top of that they didn't return the money to its original payment method, (store credit is what you get), therefore I won't shop from them again. Material of the items were cheaply made also.

If I could give less than one star I would. I ordered quite a few things and literally none of them were good quality and the sizes were all over the place. I reached out for a refund and learned that they will only give store credit and of course I have to pay to ship what I got back to them. I have zero interest in trying any of their other products. How can you justify a store credit only return policy when you are an online boutique and people cannot try things on first?! This policy is listed on the website, but have fun scrolling to try to find it. Do not give them your money.

I only wish I had read the Facebook reviews of this joke of a company before I purchased. They refuse to offer a refund on an item that is the wrong size and are unable to exchange since the item is out of stock. Will give store credit. No thanks, ill eat the $69 and I'll never order from them again.

Pink Lily products are truly unmatched. I have loved everything I've gotten from them. They are always super helpful!

Pink Lilly is on their game with customer service. I've reached out twice, once for a damaged item and a second time to inquiry about a delivery. Both times I was responded to quickly with fantastic service that provided great resolutions. Pink Lilly makes it very comfortable when needing information. Not only do they provide in style fashion at a great price but the service is top notch!