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Massachusetts
1 review
1 helpful vote
Follow Lucy A.
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Should have known better
January 31, 2024

I once had Poshmark downloaded on my phone, I made some decent pocket money, and then people were being ridiculous with asking to lower the price, I got sick of people asking stupid questions, or not looking at the photos and descriptions, and I deleted it. Fast forward a few years later, I re download it. I bought a house, I was getting rid of clothes, and I figured I'd make a little extra cash in the process. Now, this is no side job for me by any means, but it can't hurt to make some money off the clothes I take care of, or grown tired of right? Isn't that the point of this app?
But of course, I sell a nice sweater, a sweater that goes for $120. I list it for $50, then I lower the price. I sell it for $40 I listed 3 pictures, it showed that the sweater had pilling, and if the consumer opened the photos and looked she would have seen it right away. It's a used sweater, it happens. But isn't it the consumers job to look over the product before they hit "buy?" She recieves the sweater, complains to poshmark that it smells terribly ( I call BS I just got it back in the mail and my husband and I smelled it, it doesn't smell.) We also are smoke free, I have never had anyone say the clothes I've sold on there smelled bad. I'm insulted, yeah I am, I may sound silly but IDGAF. I take care of my clothes, and I take pride in that. Don't dare call me "dirty" or "Smelly" But alas, I contact poshmark to dispute, I provide the pictures and I never hear back, EVER. Until they tell me they are siding with the buyer. Ummm, okay. Thanks a lot Poshmark. Again you have disappointed me. Do you ever take the time to concact the seller to see what the deal is? Your customer service sucks! I will be deleting your app, and I wont' be redowloading it. I know you don't care but I still want you to know. And anyone out there reading it, rolling your eyes that I'm whining, best of luck to you out there selling used stuff, its' a jungle out there!

Date of experience: January 31, 2024
Ohio
1 review
3 helpful votes
Follow Rodney H.
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Robbery
March 19, 2017

They stole 80$ from us... this is a scam... with no return policy or refund... DONT SHOP AT POSHMARK!

Date of experience: March 19, 2017
New Jersey
1 review
2 helpful votes
Follow Rui G.
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I recently purchased pants through Poshmark. I was clear on my notes, seller still sent wrong size.

Date of experience: April 16, 2020
Illinois
1 review
1 helpful vote
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I rated Poshmark five stars it is an exceptional buying and selling app that I highly recommend.

Date of experience: June 11, 2016
Texas
1 review
0 helpful votes
Follow r S.
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HORRIBLE SPAMMERS
February 15, 2023

Bombed by spam after order 8-10 a day
Hard to get them to stop
HIDEOUS SECURITY USED ONLY "GUEST "ACCOUNT
Harvested my email from paypal for spamming

Date of experience: February 15, 2023
Colorado
1 review
0 helpful votes
Follow Joy S.
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I opened an account with Poshmark and had about 15 items I listed that were brand new, high end with tags on them. It was an investment of time to photograph and list each item in detail. Within a couple days Poshmark had sent me several auto generated emails for each item saying they were removing due to counterfeit listings. I was shocked and frustrated. They also suspended my account, so strange. After all that work and reaching out to them for over 2 weeks with no response I felt was a terrible system. It seemed apparent most things were automated which leaves big gaps in customer service. Someone finally contacted me and re instated my account. By this point I had donated most of those items to a good place. Since then I kept one higher dollar item up, and it sold in the past week. Here is where the real problems have showed up. When you sell your first item you need to go through some steps to verify your personal credentials. Upon doing this I kept getting an error message with my phone. I've tried about 10 times over the past week to input this and reach out to them for help. All the while your suppose to ship your item within 2 days. They would not let me ship to the buyer as I don't have any way of contacting this buyer to let them know about the delays. I kept receiving once again auto generated messages that did not help resolve my issue. It appears some of those messages may have been sent from a customer service representative who was complacent in helping me fully and copy/pasted a general trouble shoot ( which i've done over and over with no luck). Terrible customer service, terrible can I emphasize that more. I can't believe I would be paying them for all this trouble from a item that I own. At this rate I can't imagine them being very successful or sustainable company long term, wow! I would highly consider another company to do business with and sell you personal items through before wasting your time. Im not surprised they get very poor review on here from across the board. It's too much work to invest your time, energy into to reach dead ends like this. Im posting this for the benefit of others as I really didn't want to invest any more time with this company in any regard. If anyone knows of other companies where you can sell your clothing too online that are respectable and good so all can benefit here, please chime in!

Date of experience: May 19, 2022
Virginia
3 reviews
4 helpful votes
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Not sure why I keep getting all these emails from them when I have unsubscribed and emailed then 5 times to STOP!

Date of experience: July 27, 2017
Canada
1 review
0 helpful votes
Follow Janet I.
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Some of my purchases have been worthwhile, ( high end purses) BUT
There are sellers who lie, take photos that do not show the true condition, ( as in leather photos are taken with light reflecting off of, or on the good side).
I have had sellers claim the article was ‘brand new,' ‘unworn,' and received dirty well worn second hand shoes in the mail.
I had a seller advertising a trench coat ‘in excellent like new condition,' what arrived was missing the belt, had puckered seams, ( overheating and irreversible heat damage from being washed and dried on high in the dryer) with stains on the back, loose and pulled threads, wrinkled.
Or, in excellent condition, an Aritzia scarf- what I got: a pilled, worn scarf.
I would say about 60% of my purchases had an issue, half of which I either dealt with, ( giving away, disposing of, repairing, altering) or, if the deception was especially disgusting as in the shoes, trench coat I demanded a refund.
Sellers generally go to thrift stores, ( they are known as pickers) and pick out anything relatively nice, some are ridiculous, a recent post was a pair of leggings in ‘good condition with pulls, for $19.99, a cheap well known brand.
Overall I would say there is no guarantee you won't be ripped off, for the few good finds I did find the stress I went through and the amount of stuff I had to get rid of because it was not as described or junk, ( pilled, old, misshapen), makes me do the math and realize that I would have been better off:
1. Buying new for all of the items that I wanted- like I'm not willing to wear used shoes for example unless they are clearly brand new, or, if a designer purse is clearly brand new and exactly what I want.
2. Going to Value Village for the basics, of which there are a lot of excellent finds for a fraction of the cost of things selling on Poshmark.
3. Time is money, I would rather spring for that Bryan Walker tunic that I know will last me several years that buy one for half the price that looks used that will last me maybe a season.
Oftentimes I find brand new clothes at Value Village anyways, end of clearance sales are usually about a third of the prices of Poshmark!

I noticed when I was scrolling through the main page that there was a tab for law enforcement to contact Poshmark, so between pickers, drug addicts selling stolen merchandise there are probably people fencing stolen clothes too, just like they do on Kijiji and Craigslist.

Anyways, I lasted 1.5 years on Poshmark.
My best finds were limited to silver jewelry. I was not afraid to offer 1/3 to 1/4 of the asking price- the prices are way too inflated for USED jewelry.

A few of the sellers actually seemed as though they were legitimate average people posting personal items, there is no way to know.

I'm done and obviously do not recommend.

It is a huge rip off overall.

Date of experience: March 12, 2021
Kuwait
1 review
1 helpful vote
Follow Bedour B.
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Fake item
February 17, 2023

I receive a fake dior shoes
Thy didnt refund me

Dont buy from them

You can see the diffent mateiral between the origional and the fake one

Date of experience: February 17, 2023
Virginia
1 review
5 helpful votes
Follow Laurel R.
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I am in shock... I purchased an aquamarine ring from a seller known *******@anumah, Evelyn Pulido from Montclair CA, and it was bent in the band! I purchased 4 rings, in a "bundle" and made her an offer that she accepted. When they arrived I was shocked to feel how lightweight and cheap the aquamarine ring was. I took 18 pictures, because she was using a mannequin hand that had extremely tiny fingers, which made the rings look huge! In reality? Rinky dinky POS! I filed a claim immediately (you get 72 hours to do so) and I was asked to take pictures, and Poshmark came back to me and offered a $60.00 shop credit towards a future purchase! I WAS LIVID! I immediately contacted Discover to dispute the charges. This seller basically runs a jewelry store inside Poshmark! Her stuff is pure junk, with cheap, inexpensive gemstones like quartz, peridot, pink opal... nothing that has true value. The peridot had a band just as thin as the aquamarine that was bent up in the band, so I did not want to keep it either, as well as the pink opal, because the rings were so tiny. I am just shocked that Poshmark chooses to treat their buyers with prejudice, because the seller has over 50,000 followers! It's all a scheme, with a cult like mentality in that poshers go around and back each other up, have "posh parties" where they try to sell more items. This lady, Evelyn *******@anumah adds 10 pieces of jewelry a day! I thought this was supposed to be used, consignment items, but they have sellers selling items that are not authenticated (I could have glass as gemstones!), and its an absolute rip off if you are not VERY careful, and ask a ton of questions before you buy. Poshmark policy is that the item has to be "Not as described" to facilitate a return! So, BE CAREFUL with what you purchase! Never again will I make that mistake twice. The seller then blocked me from warning others, and Poshmark is standing firmly behind the seller! It's just not fair, and the way that this woman talked to me within the dispute was hostile. I tried to remain calm, and I was very kind. She just flipped. She is from Brazil, and doesn't write well, and I was just so upset that I spent close to $400.00 to receive carnival rings that were POS!

Date of experience: June 1, 2018
New York
1 review
0 helpful votes
Follow jeff M.
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HORRIBLE FOR BIG SELLERS. They answer questions 3 days later
Great site for selling Stained sweaters

Date of experience: December 28, 2021
Alabama
1 review
7 helpful votes
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HERE IS THE POSHMARK SELLER AND HER LISTING: gabbyb1204
Updated Aug 08 01:13PM Coach Nomad bag with long strap Coach $45 $598

(My name on Poshmark is eastsidedetroit... please read my correspondence to this seller... and her answers to me on this listing...)

I received my refund from Poshmark today... after finding out when I went to check on shipping status that seller had "cancelled" my order! I went into the listing to leave my experience and warn others... and when I tried to post my "review"... found that the seller had blocked me!

So came here to tell my experience with this seller... and again... TO WARN OTHERS!

Here is what I tried to write about this transaction and seller: "BAD SELLER... OUTRIGHT LIED TO ME... SAID ITEM WAS SHIPPED... NO TRACKING NUMBER LEFT... AND IT WAS NEVER SHIPPED. ORDERED ON AUGUST 8TH... TOOK UNTIL AUGUST 22ND FOR THE LIE TO BE UNCOVERED... AND TO RECEIVE MY REFUND FROM POSHMARK. WHEN TRIED TO LEAVE MORE COMMUNICATION UNDER MY NAME ON LISTING FOUND OUT THAT SELLER HAD BLOCKED ME! BEWARE OF THIS PERSON... AND ONLY BUY FROM HER AT YOUR OWN RISK! HOPE NO ONE ELSE IS TREATED LIKE I WAS BY THIS HORRIBLE SELLER!

Date of experience: August 22, 2017
Colorado
1 review
5 helpful votes
Follow Gabrielle B.
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I saw a denim black Levis skirt in a video and had to have it! So I googled the item which led me to Poshmark! I purchased the item and although used was in great condition at a fair price. The item was shipped in a timely fashion and I'm very happy with it. So I created a profile on poshmark and I'm addicted! You can find vintage stuff that would be hard to find anywhere else. Now I see a lot of complaints on this page because people love to whine and complain without seeking solutions or being smart buyers. Before I purchase anything I make sure to ask buyer to be honest and post pictures of flaws and I do the same. But not all people are nice and honest and that is not the companies fault. Are you taking a risk when buying online? Sure you are so be smart! Be careful with high priced brands such ad Louis Vuitton and Michael Kors.Do your research about how to know if an item is authentic. For instance with Louis Vuitton bags there is a tag inside with a code. When I sold my Louis Vuitton I made sure to show code tag and numerous pictures of the inside and outside of the bag. I also included the flaws. I got an offer sold the item. When I sell I send a thank you note with it wrapped. Its a good chance my customer will buy from me again because I have practiced proper etiquette. And it gives me good ratings in my stats. I make sure to display my product listing in good lighting with an attractive background. Also I displayed a tote bag with items alongside so the person can see how much fits in a bag. Its fun to network and make friends and to sell. I am planning on going to school for merchandising and fashion design and I believe this is a great tool to help me keep up with fashion trends. Though it is fun to find vintage stuff as well. I have created a closet with about 50 items to start including clothes jewelry and handbags. But someone posted on here about being upset when they purchased a 600$ watch which turned out to be fake. Honestly I would NEVER buy an expensive name brand item online like that. I would go directly to retailer. I purchase low price fun vintage items. Someone complained about poshmark wanting too much personal information. Well I think that is needed to protect them and the consumer! If you don't want to give them personal information then don't go on the website duh! If you research authenticity and Poshmark rules and regs you can have a lot of fun! And if someone is messaging you catty texts then just block them! I haven't had any issues yet but life us life. Nothing is perfect. If you got burned by shopping online its probably your fault because you were too trusting or didn't get enough information about the product. I mean once you purchase it it might be difficult to return it. Its just a risk you take. I love poshmark and will continue to list and buy!

Date of experience: April 3, 2017
Idaho
1 review
0 helpful votes
Follow Patricia C.
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This company is a complete rip off. They sell mismarked items and refuse to accept a return. DO NOT WASTE YOUR TIME AND MONEY

Date of experience: February 16, 2024
Texas
1 review
0 helpful votes
Follow Elaine T.
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They can send the wrong order and poshmark will not get your refund,

Do not trade with this company, I am turning them over the the FTC

Date of experience: May 8, 2023
Georgia
2 reviews
1 helpful vote
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Order review
May 25, 2021

Never again will I order. Tried with 5 emails to cancel with no response. CANNOT SPEAK TO A HUMAN AT ALL... really?

Date of experience: May 25, 2021
Illinois
2 reviews
13 helpful votes
Follow Amy S.
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I am a seller and a purchaser on Poshmark. I have purchased a few so-so items and purchased some great items. I personally understand some of the reviews. Others, it is more that you needed to learn how to used the site or the app. Now, I do see the point that they really do no aide new customers in this process. For example, when looking at a seller's closet, you can click on the photo and see our profile. Not only will you see the ratings given by previous customers but also what they call love notes. Read them: you may see someone comment on shipping time or you will see what they say about their experience with the seller. If you do not see notes, maybe think twice. If the listing is not detailed enough, ask questions. If the seller does not respond, move on. Seller's have a max of 8 photos to put up. If more is needed for you to buy, reach out.

Inspect an item immediately upon receiving it and then approve it or open a case. To open the case you need to send photos of the item. You can not return because you do not like it but if it is was not listed correctly or is damaged. The max is three days. Now on the seller end, it can be frustrating that someone opens case 3 days later, and you know they did something to the item. I had an experience with a vintage designer bag. The customer washed the bag (not sure if she soaked it or what she used on it) but you could see that it was wet and damaged. She won and I lost. Did I agree, nope. So it is hard to say what is the medium. I think 3 days is too long of a period because it gives shady people the time to take advantage but I hate see to buyers get bamboozled.

Poshmark takes 20% and a flat $2.95 on items under $15. So if you offer someone
$3 bucks on something, they make $. 05. Many may ignore lowballs offers. I do feel it is inappropriate and I counter or decline.

I have no idea why people accept an offer and do not ship. This did happened to me once. I cancelled after 7 days. I did find it odd because a seller can cancel an order before they ship it. I had a seller mishap: I was packing up a shirt, heard a noise and when I turned back: I had split coffee on it. I felt like an idiot and cancelled her order with a message.

With all this said: when it comes to being assisted by Posh Customer Service, you are most likely on your own. Look at it like your running your own business, so you are all on your own. You take the good with the bad. Buyers: look for seller reviews, you can enlarge photos to inspect and when in doubt: do not buy unless your questions are answered. The sellers who treat it like any other customer service experience, will respond and try to make that sale. Also, do not be afraid to make a reasonable offer. But no one should be under the impressions that the company will do a lot for them. I guess, I am using them in the same way they are using me!

Date of experience: March 8, 2018
Florida
1 review
0 helpful votes
Follow Doll B.
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Poshmark review
November 5, 2023

I been in Poshmark for about 8 years, im a seller and Buyer, in general I LOVE Poshmark. Best platform for even Buy or sell.

Date of experience: November 3, 2023
California
1 review
13 helpful votes
Follow Jordin B.
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First and foremost, Poshmark never promised to be like eBay. Allow me to quote Poshmark directly, as no one can say it better than them;
"Poshmark is the leading fashion destination where women come together to buy and sell clothing and accessories from each other's closets."
That being said, sellers who are on here trying to open boutiques, complaining about "low ballers" and "morons" who try to trade; That's basically the point of the app. It's not to start your boutique and make a bunch of money off of. It's for women and young ladies to sell their items at up to 70% or TRADE (which for a girl like me who is stern about not repeating outfits, this is AWESOME) or PURCHASE ITEMS FOR UP TO 70% OFF. If you're on here trying to sell your $#*! at full or above value (yes, people try to do that), nobody is going to buy it unless it's nowhere else on the internet and they really want it. Poshmark encourages buyers to barter and make offers and bundle items for discounts, the point is for the seller to barter back. Not get pissed at "low ballers." Don't look at it as a shop where prices are firm, look at it as an online flea market where prices are negotiable.

Poshmark has changed the game for people like me, with a caviare taste for fashion on a BK budget. It's also cool because people who get things like Love and Lemons at wholesale pricing will allow you to pre-purchase at lower cost than retail (don't expect wholesale pricing, they need to make money too). Before Posh, I would have never bought Urban Outfitters or LF or American Apparel or anything at those higher price points. The beauty of posh is that people sell Urban and LF and AA at Forever 21 prices, so it's much easier to afford these types of products!

As ever, ask questions before you purchase. Read the seller reviews. Do a little research if you're uncertain. And make sure your product is authentic.

The reviews about Posh not having good buyer/seller protection is absolute BS as well because as long as you follow the guidelines, any problem can be solved. Whether you receive the wrong item, don't receive it at all, don't get accepted. Anything. As long as you use what they provide you, you'll be fine. It's when you try to cut corners that you can screw yourself over.

The one negative I do agree with is how much of a cut they take for your sales. But, if you don't want to take the loss, offer Paypal or Mercari or Venmo options. Just know that you are going against their guidelines when you do that, and you lose the excellent protection they offer for both buyers and sellers.

I check poshmark every single day and purchase every other.

Date of experience: August 14, 2015
Pennsylvania
1 review
0 helpful votes
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Use this code for a free $15 on the app BZPCN it only works if you download the app and then sign up :)

Date of experience: April 7, 2015

Overview

Poshmark has a rating of 1.3 stars from 2,851 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 51st among Consignment sites.

service
772
value
696
shipping
671
returns
648
quality
630
+781