Reservations.com

Where do I even begin! I am in TX and was without electricity or water in my home and tried calling The Marriott to book a room.
I was directed to reservations.com. Shame on you Marriott, for associating with these crooks. I let the rep on the phone know that I needed a room "today", February 17. She explained there was 1 room available at a specific hotel and I them gave her my credit card information. She comes back on the line and says, "ok, we are booking for checkin on February 18." Um no, I requested the room for 2/17, not the next day. This lady tells me that no, it's booked and literally tried to argue with me. I told her that I did not authorize the transaction, as it was incorrect. I was given no total, no reservation number, nothing. She hangs up on me. I call back multiple times and they refused to let me speak with a Manager, at one point telling me there were no Managers available. The next rep I spoke with, says to me, "well, why did you give her your credit card number then?" Not to book the date of her choosing! These people would not assist. They are literally crooks. I began reading reviews and saw all the terrible reviews. I've reached out to the Marriott to relay my displeasure with them.

Stay away from this company. They must be based out of another country because none of them spoke very well. So, I literally think they are there to rip people off.

Do NOT book a reservation through Reservation.com. Absolutely unbelievable! I had to cancel a room reservation to find that I had supposedly chosen the "partially refundable" option (the site does NOT give you an option to choose between refundable/partially refundable/non-refundable) and upon booking I was already in a "penalty period". I booked that room on 2/23/2023 for a 3/18/2023 then cancelled on 3/6/2023 and was told that their penalty phase for that booking was that I needed to cancel before 6/21/2019. That is not a type-o, I would have had to cancel nearly 4 years BEFORE I made the reservation to not be in a "penalty" phase. The room was 137/night + fees and the non-refundable fee is $138/night (this was worse for me since I was booking 4 rooms...so I was charged $800 and got a refund of $200. Yes, I should have read all the details before booking. When I did call about it I was told that the refund policy was incorrect but there is nothing they could do as that is what I chose.

I was on a hotel website trying to book three nights and got hijacked onto reservations.com. I ended up unknowingly booking through them. When I needed to cancel it was a NIGHTMARE. They wanted me to call the hotel to get authorization to cancel, and then tried to charge me a $14.99 cancellation fee for each night. I had three nights booked and they only canceled two. Now I'm trying to get the refund for the third night and am getting the run around because it's after the check-in date. It was their error - or what is an error at all? Did they purposely not cancel the third night in an attempt to keep my money?!

When you book, there is a very small statement about the reservation being non-refundable, right before you submit your payment. It's easy to overlook. And why would a hotel ever be non-refundable? Every hotel in the U.S. lets you cancel up until the day you check in. What a complete racket!

When you call, the reps act as if they can't understand you and just keep repeating information from a script, even if it doesn't relate to what you are asking. You can't get honest information or a straight answer and they won't transfer you to anyone who can help.

Be careful when you book! Check the search bar to make sure it doesn't say "reservations.com" or "hotels.com" before you pay!

I wish there were a way to give zero stars (or negative stars) on this review. One star is far too kind.

Reservations. Com booked my daughter and I a hotel failing more than one request. Most important request was hotel with a functional pool for my special needs daughter who's main and only activity is to
Swim. The only reason we were going to the hotel is for her to swim all evening and the next morning. When we arrived the pool was not open because if maintenance as The manager stated is on their website. The hotel Manager said it was out if her hands because their website clearly states the pool was under maintenance. Reservation.com is saying they filled the request because the hotel had a pool! They said they had no information telling them if the pool was functioning or not so they denied refund however the reason it was denied was because it was past the cancellation window?Neither the reservation.com or the hotel will give us a refund. We had to leave the hotel and find another because my special needs daughter could not rightly understand how we could possibly stay if she could not swim. We drove 40 minutes to and paid stay elsewhere with a pool. Reservation.com denied a refund because it was past the cancellation window time. How do we know to cancel when we found out there was no pool to use until we checked in? Help! How is this fair to my daughter? How do i reach head office?

I was not told there would be a charge for my cancellation. AND I cancelled one day after getting reservation and I cancelled 2 weeks early. DON'T GO THROUGH THEM FOR RESERVATIONS! I PAID $19.99 FOR NOTHING!

They charge hidden fees much higher than the hotels site and do not refund reservations even if they are booked in the last half hour.horrible and beware! Cheaters

The overall rating would actually be -5.

I went on-line to make a reservation for a Super 8 Motel in Pendleton, OR. When I had completed all the information, I got an error message that said there was an error and to try to make the reservation later. Instead of trying later, my husband and I stayed at a different motel in Pendleton, OR.

I got a phone call from my credit union a couple of days later asking me if I had made a transaction with Hotel*Reservation.com. I told them I had tried but was given an error message to try later.

I called Reservations.com and was told they had my reservation with the confirmation number (I did not receive a confirmation e-mail) and that the money was not refundable.

Had I tried again later to make the reservation, I suspect I would have received the same error message and been charged again.

DO NOT DO BUSINESS WITH THIS WEB SITE. IT IS A RIP OFF.

I was trying to book a hotel late at night before bed and mistakenly booked off their website instead of directly through the hotel. I called immediately after hitting the "confirm" button to book to try to cancel thinking it was like any other website where you can book and cancel within a certain time frame prior to your stay. In the fine print it says "no cancellations or changes" and they certainly stick to that. Even after speaking to several customer service people who verbally told me I could get a refund, all of their email communication said otherwise & they just never issued a refund and everyone had conflicting stories. One customer service person told me I could get a refund if I called the hotel and had them approve the cancellation (which I did), the second person told me I was definitely getting a refund, then the third person told me they weren't sure if I could get a refund and that the previous two people were misinformed. Most frustrating experience of my life. They must survive off new customers because I can't imagine anyone would book with them on purpose twice.

I will never use them again. They wanted to charge me over $120 in taxes and fees to book my stay. Then when I cancelled immediately after they still charged my card $22. They suck. Scammers!

They charge you a $20 fee on top of the listed price ON TOP OF THE LISTED TAXES & 'FEES'! …and, of course, they will not refund it even if you cancel the transaction!
This is also a FOREIGN company/transaction! Just do NOT use them… you can get the same/better price elsewhere. I needed a hotel and got a BETTER deal directly with them.

I was about to book Hotel Metro in London, Canada 20 minutes ago and thus I googled in Internet and this Reservations.com popped up before the hotel's official website, making me think it's the official website of the hotel.

Because it shows that "only one room" I input my credit card number and made the reservation. However, after five minutes I realized the price is in US dollars therefore the price on Reservations.com is basically 15% more expensive than most of the other websites. I found the cancellation page and click the "Cancel" button. Then I suddenly saw two lines down the bottom of my reservation saying that the cancellation is "non-refundable". So I called the customer service, and was told that:

I can neither get my money back nor get the room booked. The only way for me to book a same hotel is to pay AGAIN!

This is ridiculous and I suspect this is how they make their money.

Please NEVER use Reservations.com! And I'm going to form a dispute from my redit card company for that.

I really enjoy trip planning and I think I am good at it... BUT I too got sucked in to thinking I was on the hotel's website. Not until all my details were completed and the reservation authorized, did I discover that the rate was in US dollars (for a Canadian hotel). At today's exchange rate of 1.37 that was a hefty increase. Also, at some point in the completion process, a logo popped up for Hotel-Checkout.com. Then the big surprise an added charge of $39.50US was added as a booking fee. There and then I decided to cancel the reservation and advise my credit card company. Today I called Res.com and demanded to speak to a supervisor. After lengthy waits, maybe 35 minutes, I did speak to someone and I have received written confirmation that my payment will be refunded. However the $39.50 booking fee was billed from another entity - Hotel-Checkout.com When I inquired at Res.com what their connection was to this reservation, they said they had no idea who this was! I have now written to Hotel-Checkout and they have promised a refund. We will see what happens now. Bottom line- do not use this company! Go direct for the best rate!