Reservations.com

I chose the "website" for the Hampton Inn hotel in Presque Isle maine and was led to the website of reserve nations.com. NO REFUNDS! I tried to cancel 6 weeks out but no refunds permitted.

THEY ARE A FRAUD AND SCAMMERS. BEWARE!

I booked 2 rooms through this service 2 months before arriving on 10/25. Their website generated a reservation confirmation # and said everything was set and I didn't need to do anything. When I arrived, the desk clerk said "Oh you're the one, your credit card was declined and we cancelled your reservation". I called my credit card company and I was charged the full amount and my card was still valid. The clerk said it was a different card that was declined. Turns out it was the booking companies card#! I called them and they said it wasn't there fault it was the motels. I was on the phone for 2 hours working through the problem. In the end, Reservations.com's virtual credit card # generator gave a series of bad #s that were declined. The motel could not contact them, or me, as no phone # makes it to the motel not even the name Reservations.com. After 2 hours of hassle, I finally was able to check in. What a mess. They tell you the reservation fee is non refundable. This is a scam. Learn from my mistake. Contact the motel directly and ask for a price match.

In trying to reserve a single night. Upon confirmation, I noticed the total was way higher than expected. I IMMEDIATELY called customer service. They indicated I reserved 2 nights vs. 1. This was not accurate.
I explained to the customer service rep this was a system error and that I would gladly pay for the single night I had reserved in the first place. The rep indicated this was a non-refundable reservation and would have to pay for it. I respectfully pushed back indicated I shouldn't have to pay for something I didn't not order. After speaking to a supervisor, they indicated they would 'put me in' for a refund and I would find out their decision in the next 7 - 10 days. That very same day, I received an email indicating they contacted the hotel I was trying reserve and the hotel indicated they would not be refunding the money. I don't believe that would be the case if the contact as actually made.
This is a shady service and has less-than-helpful customer service. Steer clear! You end up paying their $19.99 fee (if not more) which completely cancels out any 'proposed' discount you get from using their site vs. just going directly to the hotel's site. Do that instead of using these scammers.

They charged me over $160 of fees and taxes. I attempted to cancel within 3 minutes of booking, as I received the email breakout with details, and they refused to refund me.

First of all, any good reviews of reservations.com must be from their employees! I went online to look up a phone number of the hotel I wanted to stay at but didn't realize this site popped a picture of my hotel with the dot com phone number. I was quoted $676 for 2 nights and having stayed there recently that sounded high. Told them I'd have to talk to my husband and call right back. Woman told me this was last room and would be higher priced when I called back so she would wait on line for me to talk to my husband. I explained I wasn't home and after her 3rd try to book she gave up. I looked online again closer and noticed it was not the direct number to the hotel I had called so I then called the hotel. They quoted me $450! I called them back furious wanting a breakdown of the price and they put me on hold for 15 minutes then gave me a answer that had nothing to do with my complaint. I don't think this site is even in our country and they are out to scam us into paying more. It's disgusting. Please beware, cut out the middle man sites and call the hotel direct.

I tried to switch my dates and sometimes even if there is a no change policy they always seem to help anyways. Not RESERVATION.COM... I called asked if I could switch my weekend... not a cancel just a switch of dates. She placed me on hold forever then comes back on and tells me they wont change it and I would need to eat the coast and tried to get me to order another room PLUS CHARGWE ME A CANCELING FEE!
I hung up on her and called the hotel directly. Took not even 5 minutes and it was switched free of charge. Lesson learned. I will never use RESERVATION.COM again!

We needed a hotel for an overnight stay on route to our destination. I searched in the area of our travels and selected the Days Inn in Stouffville Ontario. Unfortunately, i was using the Reservation.com service for this. (And fyi - the "reservation.com" service is actually through Expedia.com). The rate offered for the King room was $95.00. I proceeded with this 'deal', and began the reservation process. There was no mention of "other charges", and I tried to select Paypal as my method of payment. Normally with Paypal you are redirected from the site you are on to the Paypal site where you see the full charges and can approve the purchase. That did not happen. I did not see a total charges anywhere, just a confirmation of the reservation. However, when I received an email from reservations.com the summary of charges including "taxes and fees" and an additional charge as a service fee. Worse yet - the charges were in American dollars, not Canadian dollars which is where I am. the $95 rate became $143 with the taxes, fees and service charge. Translated to Canadian dollars it was $182 - almost double what the original rate appeared as. Long story short - of course there would be no refund - even given the deceptive tactics on the website. I would stay far away from this company for anything

I found that the hotel had better prices. I called to the customer service and talked with a rep for more than an hour with a ''our prices are the best in the market''.

Went on line to make a reservation several hotels came up in the area I was looking so I clicked on one with reasonable rates. Booked and the noticed instead of $95 per night it was $195 per night plus 89.48 tax for a total charge of 479.84! Exactly 20 min after making the reservation I call them and cancelled it! At first they couldn't find my reservation with the confirmation number or my phone number or e mail they insisted I had to give them my credit card number again! Which I refused to do because a cell phone is not a secure line. They finally found my reservation and cancelled it. I still had a weird feeling about it... Sure enough 9 hours after I cancelled the reservation they charged my debit card! I called my bank they cancelled my debit card and tell me I have to wait for this company to reverse the charge! I called reservations.com and got a total runaround today on the phone! Asked for the number of someone at Corp that I could talk to and the fu($&@ing number they gave me is for State Farm insurance!