Reservations.com

Your call rings thru to reservation.com, they quote you a price but before you can give credit card number they disconnect and when you call back they have increased the price.

I live in Vancouver and was looking for a local Vancouver hotel.
I searched for a specific hotel, and brought up what I thought was their website.
I found a rate which was reasonable ($349/night), and no currency was specified. Living in Canada and choosing a Canadian hotel I automatically assumed currency was local.

When the invoice came up there was one red flag: 35% sales tax. In BC we have 11% hotel tax so their fees are greatly inflated, coming in at almost $500.

I couldn't reconcile the fees but the rate still ended up on par with Expedia and Hotels.Com to I went ahead and hit the pay button.

This is when my credit card received a $624 bill and I realized for the first time that the currency was USD.

In all, I went from a great $349 rate to a $624 rate. For one night.
It went from being a better rate than most other sites to being $124 higher than the others. Intentionally designed to make it seem like a great deal when it's in fact the worst deal that was available.

Very misleading website with exorbitant fees. I will ensure I never use Reservations.Com again and am busy spreading the word tho others.

DONT USE THIS 'SERVICE'.

Reservations.CON

I didn't even want to give them a 1 Star review Arrived at a hotel that was deemed highly rated by the company. Upon arrival found the place to be a trash heap. Canceled and went to another hotel. 2 months later they refused to refund my money. How can you cancel 24 hours prior if you dont know there are issues? Stupid policy. We could not stay because of the mildew smell and we have family members with respiratory issues. No respect for my military/disabled vet status. Will be reporting to BBB.

In my opinion, NO CUSTOMER SUPPORT - USE A REPUTABLE SERVICE, not this one!

***After placing neg review with The Better Business Bureau I was one of 207 reviewers that rated Reservations. CON with a 1 STAR average. ***

I tried canceling my reservation. They trick you into pushing the cancelation button and then it comes back and says you get 10 percent back on your reservation and now it can NOT BE CANCELLED! I called right away and they said there is nothing they can do. So I am going to be charged the highest price the hotel charges plus $19.99 charge that they put on my bill that I did not know anything about. BEWARE! DO NOT USE THIS SERVICE! BIG SCAM!

The Quality Inn in TIFTON, GA is dissanitary. I was extremely tired and should not. Stay in ALBANY. Because of the a bad storm. I drove an hour out of my way because I needed to sleep after Seven hour drive. I was so tired that I laid down immediateky., eheI awoke, I WENT to the bathroom and noticed mold inside the toilets as if they hadn't been cleaned in weeks. I let thrm. Know and they said they would " tEll" the manager in the morning. When I checked out in the morning, I stumbled and twisted my ankle. I looked down and noticed the stair plate was broken off, before I could tell the front office the gentleman behind me also stumbled. The hotel is falling apart but the cost is higher then some really nice hotels.

I was traveling and asked my wife to make me a reservation at a nationally recognized hotel. She went to what she thought was the hotel site, made a reservation. Interesting they have to doop you to get customers. Upon accepting, she forwarded to me on the road. I was four days from actually staying at the hotel we were reserving. I noticed immediately that the Hotel was booked for Portland, MN, not Portland OR. I called and attempted to make changes, and when that wasn't possible, I attempted to cancel the room altogether. They would not allow me to do either. I ended up paying the $500 for a room I could not use and they had no remorse and no recourse. They prey on the fact that you won't take them to court over small dollars. It would cost more in attorney fee's than to roll over and accept what they have stolen from you.

I will be seeking to join the class action I have heard about. I hear the attorneys are very aggressive and feel with all the people taken advantage of, there is a great case. Really looking forward to squeezing these crooks.

The Cliff Notes... This is old, pre-covid... I opted to do a review on "Review Day"... as a quick visit I made to visit a friend in Venice FL and stay at a Marriott/Fairfield Inn, Venice was booked through Reservations.com. I am terrible checking my statements unless there is a real reason to do so. Trusting fool that I am. A few months, yes months later, I went back to the statements around the time of the visit looking for something else. I found two charges for Reservations.com and two charges for the Marriott/Fairfield Inn for the same time period. Oops! I contacted Capital One, my credit card company. NO help there. I contacted Marriott Customer Service who suggested Reservations.com as all the billing goes through them. Not sure why. The person at Marriott verified my stay. Very helpful. Reservations.com admitted they billed me twice because they entered my name two different ways and basically told me... TOUGH! You lose. Obviously no help there. So, I am sending this review... If you use them, BEWARE. Make sure you check your statements asap and not have money stolen from you as I did. Their BBB rating is abhorrent and now I know why.

Called two evenings ago to reserve a hotel room. Got a bad feeling the guy was lying, so called the hotels directly and found he WAS lying - about the rates, about the availability, about everything.

So I called back last night and listened as a different ESL took me through the SAME lies - and when I called him on the lies about the rates, about the 'this is the last room' availability, and about the fact I could "NOT call the hotel direct" - this one ALSO hung up on me.

If booking on line be very careful. The moment you make a reservation with Reservations.com, your money is gone. If you need to cancel or change your reservation, you are doomed. All phone calls are routed to the Philippines. Absolutely, know one there is helpful. They have your money and they are done with you. There is no *******@reservations.com as presented on their website. There is no billing department representative to speak to. There is no billing department you can contact. In looking at the answers to questions a client might have, the web page just keeps giving the same answer to basically all the questions you might ask. It's a dead end! They charge a non-refundable booking fee of 19.99 and other taxes and fees. My other taxes and fees amounted to 104.00. My room rate was also higher than if I had called the hotel directly. The home office is in Orlando, but no contact number available. So many bad reviews for this company, sad they are still allowed to stay in business. Safest thing to do, is to contact the hotel directly. I've learned my lesson. I would have given them less than one star but that wasn't a option.

First of all, I had NO intention to go through your scam of a US website to book my Canadian hotel room. I'm not sure how it happened, but your crooked company must have masqueraded as the actual hotel's website and, like parasites, hi-jacked the transaction (the actual hotel informed me afterwards that it happens all the time; the lady on the phone knew exactly what happened before I even explained it). Of course, when your "staff" answer the phone call, they answer simply with "Reservations..." (clever); so the customer thinks they are talking to the actual hotel's reservation department; not quite the case... So the next thing you know, the full cost of my reservation is charged to your credit card up front, converted from CAD to USD, with an added non-refundable service charge! Are you kidding me?!?! Of course, when I noticed this, I immediately called back to have my booking cancelled and my money reimbursed. But of course, the 673$ USD you charged me for the Canadian hotel room I booked cost me $900 CAD on the booking, but magically, a week later, was only worth $850 CAD on reimbursement... Funny how that works! Lol Add the non-reimbursable $20 service charge, I am now out $70 CAD! Hope your dishonest scam is worth it! This will be reported. BUYER BEWARE! These guys are insidious and dishonest; they are lurking in the hopes of ripping you off!

I m in Canada I search a hotel and show up this site. So I saw a good deal and I pay with my credit card, but they didn't advice me was USA dollars ever. They work like a scam you thing is a good deal and you insert the credit card thinking is CAD dollars and is not, they dont advice you in the price. They dont show your pre order after insert your credit card because they dont want you know that. After I put the credit card they send a message telling we charge you 20 dollars cad and more 300 cad dolares and was suposed just pay 200, and the first 20 dollars aren't refundable. I call to them and the guy said is not going return that money ever. Because I should know. SCAMING, and they are in orlando USA If I want to do claim.