Reservations.com

This company is as shady as it comes. It is affiliated with Priceline, so I would advice avoiding any dealings with either. I booked a trip thinking I was on the hotel website directly. As soon as I realized it wasn't, i called immediately to cancel. Was told by the rep in a cold, uncaring manner, that nothing could be done and I would have to pay regardless. I called within minutes of making the reservation! Do NOT deal with these companies! I am out 300.00 for a trip I did not even go on! I have contacted the Better Business Bureau and am going through them now. They assured me that my trying to cancel immediately upon making the reservation and not being able to cancel, is certainly worth looking into these companies closer. They assured me they will be getting involved. I encourage everyone else with similar issues to please contact the BBB. This is wrong on so many levels. I am going to make it my mission to write bad reviews on every website against these companies as well as telling everyone I can just how shady of an operation these companies are.

A $250 a night room will be double and you will NOT know until you get your credit card bill that it is double the cost. Double! I've let my credit card know this is fraud.

Booked a Canadian hotel from a Canadian location, however, was billed in USD. Plus, and added USD $25. Service fee was added. Total C$200. Bill for a room listed for C$101.

I googled the name of an inn in NH that I wanted to stay at. I wanted to book directly with them, and the link that came up looked like it was for the Inn itself. I made the reservation, and the confirmation email said there would be no change or cancellation fee if done within 14 days of my planned stay. When I needed to make a change I called the Inn and only then did I discover that I had used inadvertently used this third-party company. The innkeeper and i were both disgusted to find out that reservations.com charged me MORE than I would have paid if I booked directly, AND they were paying the inn less than they would have gotten for a direct reservation. When I contacted reservation.com to cancel, I also found out that they had charged me a $14.99 nonrefundable "service fee". The person I spoke to couldn't eliminate the service fee. I asked to speak to her supervisor and waited 34 minutes before a supervisor came on the line. She then said that they only way the service fee could be refunded was by emailing their "escalation team."

Beware of these people. If you use them and cancel you will find out. I canceled a reservation within an hour of making itand was still charged a service fee

Reservation.com hides cancellation policy. They process payment immediately and refuse refunds. They are scammers. Beware and never ever use reservation.com

MINUS 0 STARS

This company is extremely false & misleading.

They are not transparent about their hidden fees/policies in the online booking nor in the itinerary, you receive once you book.

I chose the price of the guaranteed free cancellation prior to our arrival. When I attempted to adjust the dates with a customer service representative, they indicated that I had to cancel my booking with them, and reschedule, my reservation price increased substantially and I had to pay another reservation counter fee.

This is completely false and misleading, as the itinerary clearing states "You can cancel free of charge" - "we do not charge any additional changes or cancellation fees".

Call the hotel directly or use another company. Such a horrible experience. The customer service representative clearly said, on the phone "I don't know why you are making this so difficult".

Really? When I booked online it clearly said - to adjust or cancel my booking free of charge until a certain point.

DO NOT EVEN ATTEMPT - THEY SCAM & MISLEAD.

Nowhere did their itinerary state what this customer service representative told me on the phone.

As a business owner - I am appalled by this experience.

They put a hidden $19.99 Fee that you see after you checkout.
Just booked Same room twice.
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