Reservations.com

1st their site looks like it is the hotel's site. I'm in Canada, booking a room in Canada. There was no indication at the top what currency they were using so I assumed it was Canadian. When I checked out there was no mention of currency. 3 minutes later when I got confirmation each line on the totals charged showed USD beside it --- where was that when I booked? I called immediately, they said it's non-refundable, I said I was deceived into thinking it was Canadian. He said we're a US company, so that's what we charge. I said well how was I to know you were US company, no answer. I said why in checkout did it not show USD but did in confirmation, no answer. I said where does it show it's in US currency, he said at the very bottom, as if we read every word on multiple pages. Trying to deal with them through e-mail was brutal. I would ask a question, they generally just sent back a generic response. When I did reply to an actual answer, another rep would reply and I doubt they even read my previous note. One day I replied 5 times and each time I got a different rep. I finally gave up and just paid the US currency price otherwise I would have lost all that $$$ as my card was charged. Make sure you read everything or you will be dealing with someone not expected and you will be scammed. I'm sure they aren't the only company dealing this way. I certainly learnt my lesson!

I booked one night through what I thought was the hotels direct website. I saw on my bank account 2 charges of $166.06 and 2 charges of $19.99 - I booked one room for 186.06 so ok but TWO charges. I called the number, again thinking I'm talking to the hotel reservation center. When they told me it was their "policy" to charge twice, I said to cancel. This still not sitting right, I found the number for the actual hotel. I called and explained the situation. They said unfortunately these sites are getting very good at mirroring their websites so you think you are booking directly. I called back the previous number shortly after because the cost of the room was already back on my account an hour or so later. The agent this time told me both $19.99 charges and both room charges would be refunded but it wouldn't show for 5-7 days. I said let me repeat what you said just so I know I am understanding correctly. I couldn't get 5 words out before I was cut off. I said I wanted to speak to a manager. A manager, Larry, gets on the line. Repeats what the agent had explained to him. I said I am just curious why I was charged twice. That's when he said, how do we know you are telling the truth. I was beside myself! I said, you are seriously accusing me of making this up when you guys are stealing from me. He said, take a screenshot of your statement, send it to our billing dept and they will take care of it. I told him how disgusting the service was between the 2 agents and him - not a single apology for 2 charges or we will look into it. Just give it 5-7 days. I did sent the info. I haven't heard back yet

Represented itself as the Toronto hotel, presentation was close but did not readily say it was a third party booking. Offered good rate BUT DID NOT advertise it in USD on the front page, was not until the email came in I saw the USD on the price which when converted was CAD$25 more than the Hotel price.
FRAUD Ripp-off artists. No answer at the 800 or 866 numbers. Only recouse is to file with the credit card to have the charges cancelled, shall see how that goes.
DON'T USE RESERVATIONS.COM its a Ripp-off

Every aspect of my experience with reservations.com has been terribly frustrating. When I arrived at my hotel the conditions were horrendous: holes in the ceiling, empty pool with things growing in it, no bathroom, and more. I called customer support to explain the situation, my desire to cancel my reservation because of the hotel conditions, and to receive a refund. I had to end my trip early and drive home because it. I have now spoken with over a half dozen customer support operators and I have been hung up on by most of them because they refuse to transfer my call to the billing department so I may speak directly to the person processing my request. I have bene calling back for over a week to finalize the refund for a hotel I never even stayed at. They have assured me on 4 separate occasions that I will receive an email within 24-48 hours with the refund information and it has never happened. I continue to call to hold them accountable, which shows there is no consideration customer satisfaction and no push for them to follow through with their customers. I will never use this website again and I feel scammed and disrespected by everyone affiliated with reservations.com that I have had contact with.

Trouble is by then it's too late they have already charged your credit card by the time you get the confirmation.
I wanted to cancel my reservation within an hour of making itand was
To late they wouldn't cancel or modify my reservation DO NOT BOOK WITH THEM

NEVER EVER EVER USE THIS SITE IT IS A COMPLETE AND UTTER SHAM! YOU WILL GET OVER CHARGED AND THEY WONT EVER CANCEL A ROOM. I WOULD LIKE TO OPEN UP A LAW SUIT

WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING WARNING

This company preys on unsuspecting victims. I made reservations for 2 hotel rooms through them. The person I was talking to could not speak english well and the background noise over the phone on her end made it nearly impossible to understand her. I was charged 4 times for 2 rooms. 2 of the charges are more than the hotel itself charged me. When I noticed the charges on my cc I called the number next to the charges on my statement and *shock* that isn't even their phone number. When I did get through to them there is no way to talk to anyone about problems with charges and the recording just hangs up on you. When I tried to chat with a rep they were no help other than an email. So I began emailing them. The first email response from them assured me that the charges would never move from pending to actual charges. Well I guess they hoped I wouldn't keep checking because they sure did move to actual charges. So I emailed them again and was told they would handle the matter. I am still waiting for them to handle the matter. This is a scam company. Do not use them ever.

I telephoned a specific hotel site and through the ritual of press 1, press 2, press 3, etc., was taken to what I though was the hotel booking desk. It turned out to be a rip-off site of reservations.com. The first strike was talking to a foreigner who really couldn't handle the English language. I booked a hotel room and the next day had to ask the hotel I booked at a specific question and through conversation learned I could have gotten a much better rate through them directly. I cancelled through booking site and was refunded the hotel rate but the booking site, which was then identified as reservations.com (not affiliated with any specific hotel) kept a fee of $14.99 just to talk to me. I talked to reservations.com again and they said they would not refund the $14.99 because they "serviced" me. I didn't know I had gone through a third party just to book a hotel. Be sure you identify whom you are booking with before proceeding with your personal information. By the way, that hotel I wanted to book with is now forever off my preferred list of decent hotels.

DO NOT DO NOT DO NOT DO NOT book with reservations.com. The trick is, they will steal the logo of the hotel you're trying to book, and you'll THINK you're on the hotel's own site. When you realize your mistake, it's too late -- you've been charged $14.99 for the transaction. I only figured it out when I printed out my reservation and it looked wrong. I got onto the REAL hotel website and found it was much cheaper as well. THEN I realized I had been charged $14.99 by reservations.com. This apparently happened to my husband as well for a business trip. He, too, thought he was on the hotel website, only to discover the logo had been hijacked, and he had been scammed out of $14.99. THIS WEBSITE OUGHT TO BE ILLEGAL AND PROBABLY IS! PLEASE LOOK CAREFULLY AND DON'T BOOK HERE! COMPLAIN TO THE AUTHORITIES!

I was managing several different travel plans when booking a hotel and accidentally booked through this site. When I saw the price, it didn't add up. I was quoted $74/night, but that was only for the first night. They didn't show me that the price doubled for the 2nd and 3rd night. I called immediately to try and reverse it. Their customer service is hard to navigate to begin with. I was told there was no cancellation and my card was already charged. Two or 3 phone calls in I finally got someone to tell me that if the hotel approved a cancellation, they could submit it to their billing department and potentially issue a refund. I talked to the front desk person at the hotel and she was more than happy to help. She approved the cancellation and even called the customer service department at Reservations.com (which I learned is actually PRICELINE) to verify it. I got a letter the next day from their billing department saying it had been submitted, but no decision was made. Well, later that night, they basically said "Screw you, we have your money and we don't care about your situation because we have a 'policy'." They could have cancelled it, and refunded me, but simply chose not to, even tho the hotel was offering to cancel it on their end. I called the hotel back to make sure that I still had a room. I was fully expecting that they would keep my money and refuse to pay the hotel, and I'd end up without a room - which is exactly what the lady at the hotel said they have done to them before. This company is bad news. Don't use them! Beware.