Reservations.com

Reservations.com charges the entire amount when a reservation is made and WILL NOT refund for cancel

My Wife thought she was booking through the Marriot we were staying at for a Funeral. Instead it was with These Crooks Who STOLE Our Money.

This evening I called the number on the hotel website page ad to inquire about the summer deals. I asked what kind of deals do they have, anniversary rates, stay and play rates or ama rates and The customer service rep (possibly Amber, Phllippinian/Asian accent)) I talked to said "no, we do t have anything like that" in a very indignant tone. She proceeded to talk over me and what hotel I was asking about. I said "the Deerfoot inn and casino". She said "what dates" at that point I told her "I'll call the hotel directly cause obviously you aren't going to be any help to me" she said in her $#*! tone "oh really, you got the number why don't you phone them then?" I said "yes I do, I will" and then she hung up on me. I went to go find the contact number I had and I got a phone call back. I answered and said hello and the caller was the lady I was talking to. She called me back to tell me my number has been blocked and she hung up again. I called back to speak to a supervisor but my cell number that I phoned it on the message kept looping. So I phoned back on my house phone and talked with a supervisor named Lisa. I told her why I was calling and she also kept talking over me asking what my reservation number was. I told her "I wasn't even able to make the reservation cause the call worker was rude and hung up on me." I asked for the name and number to submit my complaint and she again asked me for my reservation number. Again I told her "I wasn't even able to make a reservation due to the rude call lady." I also told her "for all I know it could be you I talked to andI want the supervisor or managers name" she said "I never talked with anyone it wasn't me" and she gave me the email address to submit my complaint.

Crooks! Don't ever use them! Was charged $20 in fees plus hotel taxes of $40 for a $114 room. Don't

When searching on the internet for the hotel I would've liked to stay in, this scam artist internet page is the first thing that came up, posing as if it were the hotel's website, so I booked a reservation with them using the 1800-phone number that was provided on the internet page. Unfortunately, due to the fact that the USA now uses 3rd world countries to outsource these customer service positions, it came to no surprise that the person that I was talking to had such broken English that I could barely understand what he was saying. After booking with these scammers, I checked on my online banking and seen that they withdrew the money out of my account immediately. Something in the back of my mind told me that something was not right, so I called the hotel's location directly, and they told me that they did not have the specified room reserved for me, and that they do not collect payment until I am physically at the hotel's location and booked in. I called these scammers back, requested to speak to a supervisor, I was placed on hold for a very long time, only for the same scammer to come back on the phone telling me that I will have to wait 20-30 business days while they "investigate" the "cancellation", and then informed me that there are no "guarantees" that I will be receiving a refund back. At that point, I had it with the shenanigans of this scam artist that Iwas speaking with and had advised these scammers that I was going to call the police and make a report, and then call my bank to notify them of the fraudulent charges made on my account. Luckily, my bank is really on top of these types of fraudulent scammers, my bank immediately went forward with an investigation and reversed the charges and placed this scamming company on their high scam alert list. Fool me once shame on you, fool me twice shame on me- Never again!

Reservations.com & Getaroom.com are NOT legit.

See the link below for the Better Business Bureau's Review of GetARoom.com's complaints.

https://www.bbb.org/us/fl/orlando/profile/hotel-reservation/reservationscom-*******1893

See the link below for the Better Business Bureau's Review of GetARoom.com's complaints.

https://www.bbb.org/us/tx/dallas/profile/hotel-reservation/getaroomcom-*******2997/complaints

The BBB website above says:

CURRENT ALERTS FOR THIS BUSINESS

Pattern of Complaints

In April 2020, Getaroom.com cooperated with BBB's 2019 request that the business adequately address a concerning pattern of BBB consumer complaints. At the time, the company communicated actions that it would take, or had already taken, to prevent similar complaints in the future. In response, BBB agreed to monitor the company's BBB complaints for up to a year. The monitoring and review were completed April 26,2021.

Among BBB's complaint review was a concerning pattern of complaints alleging Getaroom.com uses deceptive online advertising practices, as well as telephone customer service interactions, that lead consumers to believe they are interacting directly with a particular hotel's staff when they are trying to reserve a room. Consumers often claim they were unaware that they were interacting with a third-party until after they have been charged by Getaroom.com.

After conducting a review of GetARoom.com's most recent BBB complaints, BBB determined the allegations, and overall concerning pattern of complaints, persist.

Note: The only reason they have a 100% Response Rate is because the BBB told them they have to do better in responding to customer's complaints on the BBB Website. You can read their responses to each complaint. They basically in a long winded way say, "it's not our fault."

CANADIANS beware. Like many others, I thought I was on the (Canadian) hotel website. I am in Canada, hotel is in Canada, and prices I believed were shown in Canadian dollars, it was a good price. Now the receipt is in USD - NOT a good deal - plus a separate charge for an unadvertised additional booking fee. HORRIBLE - BEWARE!

EDIT: Reservations.com contacted me to offer a refund for my bad experience, claiming they are trying to improve. I accepted the refund. They also offered an extra USD $100 if I agreed to remove my review. I did not agree to this. Instead, I agreed to EDIT my review IF and only IF I saw evidence of improvements that responded to my issues with the site. This includes showing prices in Canadian dollars for Canadian customers on all pages (like other respectable sites), making the booking fee known up front, as well as making it crystal-clear in what country the transaction takes place (for those of us whose credit cards charge an international transaction fee).

I have noticed two very small "improvements" - one, the "booking fee" now appears in the tally before you click "submit" for the payment. Two, the fact that fees are in USD also appears in that final tally. HOWEVER - this is something like 3 or 4 screens in, after you've selected a room based on a rate that you believe is in the currency of your country of residence. In short, the site has not substantively improved, as is evidenced by ongoing customer complaints (the shills are quite obvious). The site still appears to depend on deception to dupe customers into buying. Unclear whether this is intentional or mere incompetence.

I had looked into booking a hotel on Hotels.com and found the hotel I wanted to stay at: Hotel Rex. I didnt want to deal with a third party vendor, so I looked up Hotel Rex on Google. I passed through the links marked as Ad because those are always BS sites. I clicked on the first link that looked like a legitimate website and assumed that I had gotten to the legitimate site for Hotel Rex.

I searched for the room I had picked out on Hotels.com and confirmed the price matched what I had seen there. It did, $239/night. I closed out of the side bar and continued to make my reservation. I confirmed the details and the charges before moving on to the next screen. The next screen comes up (with no side bar) and I enter in my credit card information. I hit confirm and Bam $305.02 has been charged to your credit card. I did a double take; my total had come to $25 more than it was on Hotels.com. How could it possibly cost more on the hotels site that it does on a third party vendors site? That doesnt make sense. I looked at the confirmation email and realized I had somehow booked through Reservations.com and not the hotel itself.

I realize that I should have been a little confused when I didnt see a line-by-line break out of the charges BEFORE finalizing the reservation, so I do take some responsibility for that. They charged an outrageous $14.99 booking fee and somehow the taxes were $10 more than they were through Hotels.com or through the hotels actual website. I will be calling Reservatons.com to try and get them to refund me my money, as their tactics are an unsavory way to $#*! people over. If this doesnt work, I will be disputing the charge on my credit card, as I want to make sure this company cannot continue to thrive on screwing people over.

If anyone has any advice on how they were able to get their charges refunded, please let me know.

Edit: I do want to give them some credit, as they refunded me the $15 booking fee after writing this review. I still think this is a distasteful business practice, but it's something.

On Tuesday May 1,2018 I tried to book a room for 2 nights for 25-27 May at the Residence Inn Marriott Montreal Downtown. I went to what appeared to be the Residence Inn web site but was redirected unknowingly to the reservations.com web site. They advertised the room at the same rate but didn't specify the currency. Assuming that I was dealing directly with the Montreal Residence Inn I thought it was in Canadian dollars. It turned out that reservations.com is a third party reservation site which quoted in US dollars without saying so. I first became suspicious when they didnt accept my CAA card and then immediately charged my credit card USD$532.71. The same room on the Residence Inn web site all taxes included should have cost me CDN$493.85. The actual total cost charged to my VISA for the two nights through reservations.com was CDN$705.23, $211.38 more than I would have paid if I had made the reservation directly through the hotel web site as I was trying to do. When I realized the mistake I called the number on the web site which was answered by someone in the Philippines. I explained my mistake, and tried to cancel the booking. They refused saying their policy was no cancellations, no changes, and no refunds. I then called the Residence Inn Marriott Montreal by phone only to be told that because I had booked through a third party, they could do nothing for me.
RESERVATIONS.COM NEEDS TO BE INVESTIGATED BY AUTHORITIES AND SHUT DOWN!
Each one of us can do our part by contacting senior management of every hotel chain that sells rooms through reservations.com, telling our stories and urging them to forbid reservations.com from selling their hotel rooms.

BUYER BEWARE!

Reservations.com sucks you in with valid, competitive offers and subtotals the full cost of the proposed offer for your inspection. You are then given the the opportunity to agree/or disagree with their no cancelation policy which reads as follows:
"This rate is non-refundable and cannot be changed or canceled - if you do choose to change or cancel this booking you will not be refunded any of the payment. "

Up to this point in their process everything is legitimate, but once you agree and provide your payment information, you receive your confirmation and a big surprise service fee that was never agreed to in advance (see included pic of the after the fact confirmation). I had no apprehension to their non-refundable policy, but adding an unagreed-upon service charge after the fact is a major problem, because I didn't agree to not being entitled to recourse in the event of fraud, and what they're doing is clearly within the legal definition of fraud.

When I called the hotel directly, they confirmed that Reservations.com had booked my reservation as promised, but they did so, posing as PRICELINE.COM. I called Priceline.com directly and they had absolutely no knowledge of Reservations.com activities.

I reported Reservations.com to Priceline.com, Wyndham Inns/La Quinta, and called my credit card issuer and filled out a dispute. Fortunately, I have screen-shots of everything I was offered and agreed to, but that doesn't change the fact that this was/is an unnecessary hassle that im now being forced to deal with at a time when there are many other things I should be focusing my attention on.

DON'T DO BUSINESS WITH RESERVATIONS.COM

DO NOT USE Reservations.com. Reservations.com should be prosecuted for consumer fraud. Reservations.com deceptively hijacked a reservation I was making on the Marriott corporate site by using a pop-up site designed to look like the Marriott site and populated with Marriott traveler database information, including name, address, phone number, credit card number, etc. Reservations.com then sells a room at a grossly inflated rate and loads the reservation with unreasonable booking and cancellation fees, making it costly to pursue remedy for their trickery. Here are the differences between booking directly with Marriott versus using Reservations.com: 1) charged $150/night more than the advertised room rate available on marriott.com; 2) charged service fee ($15) for the booking that is not charged by Marriott for direct bookings and that is not disclosed by Reservations.com before booking; 3) saddled with a retro-dated reservation cancellation policy, meaning any changes to the reservation were automatically "within the penalty window" and subject to a one-night room and tax penalty on top of the non-refundable reservation fee. When I contacted Reservations.com customer service, I was unable to get the company to release the reservation or to provide even the slightest remediation for their fraud. Even worse, all of these extra charges DID NOT even result in a valid room reservation. Seeing all the suspicious charges and unable to work with Reservations.com, I contacted Marriott directly by phone. Marriott was unable to find a Marriott reservation number attached to the Reservations.com "itinerary" number. Then, once a Marriott reservation was found at Marriott corporate, no reservation could be found at the hotel using the same Marriott reservation number, which Marriott said was irregular. In my case, the reservations.com reservation was cancelled, and yet the FULL bevy of fraudulent charges were charged to the credit card. We currently are pursuing a remedy through our credit card company. In short, Reservations.com is not to be trusted and should be avoided at all costs. Further, Marriott in the interest of preserving its reputation should prevent Reservations.com from defrauding its customers through the use of Marriott's likeness and image online. I will be extremely hesitant to book rooms online after my experience with Reservations.com. BUYER BEWARE.

Never book with 3rd party booking can not get your money back 3wks 3 calls reservation. Commake it very hard

I made an attempt to book a room in Salt Lake City using the Reservatiions. Com link on Google. I entered the required data and sent the request. A colored pop-up screen appeared that said that there was an error and the transaction could not be completed. I backed up, entered the data again and sent the request. The same screen appeared that no reservation was made. I was stupid enough to try this again... DUH... and got the same screen that no reservation had been made. I gave up on this site and completed my reservation on another site. When I got to the hotel in Salt Lake City, I discovered that I had three additional reservations for the same room from Reservations. Com. On the first call to the Reservations.com help phone to correct this, I was told that I needed to call back after 0900 the next day since that is when "Frank" would be in his office?. The second call after 0900 the next day had me talking with "Joey". Joey informed me that the charges had already been made on my credit card and NOTHING could be done. My credit card company then advised me to call again and talk to a supervisor. This I did, and talked with Victoria after a lengthy explaination to Ray. Victoria was helpful and promised that this would be resolved in 8 to 10 working days. So, to this point, all of the charges have NOT been credited back to my credit card account. Three credits were issued but three others for $14.99 have not been erased. I advise you to not try to use Reservatioons. Com unless you want to spend a bunch of time trying to get any problems resolved. I was told also that they are affiliated with Expedia.com, so beware.