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RoseWholesale

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Overview

RoseWholesale has a rating of 2.6 stars from 3,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RoseWholesale most frequently mention customer service, tracking number, and credit card problems. RoseWholesale ranks 138th among Discount Clothing sites.

  • Service
    844
  • Value
    774
  • Shipping
    830
  • Returns
    547
  • Quality
    735
308
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How would you rate RoseWholesale?
Top Positive Review

“A great site with beautiful clothes”

Laurelyne D.
3/19/16

A great site with beautiful clothes at the forefront of fashion, in my case I like the skirts and dresses that can be found on this site, delivery to France is super fast for something that comes from china!

Top Critical Review

“Tops defy description in shoddy”

Roger N.
12/4/14

Tops defy description in shoddy. Lopsided, more buttons than button holes, flimsy. No response to multiple complaints with vendor. Notified credit card and received immediate credit. Better Business Bureau has ALERT for this business

Reviews (3,304)

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Reviews that mention popular keywords

customer service (552) order number (111) credit card (130) phone number (92) post office (48) shopping experience (48)
Thumbnail of user rogern14
1 review
8 helpful votes
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December 4th, 2014

Tops defy description in shoddy. Lopsided, more buttons than button holes, flimsy.

No response to multiple complaints with vendor.

Notified credit card and received immediate credit.

Better Business Bureau has ALERT for this business

Tip for consumers:
DON'T!!!!

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Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Roger,
Thank you so much for your important feedback.
We're very sorry for your concerns and the issues you have raised.
We have send you the solution to your email and wish your quick reply.We want to solve your problem as soon as possible. Wish your reply.
We are truly sorry for the problems with this order.
Best Regards
Rosewholesale customer service

Thumbnail of user laurelyned
1 review
1 helpful vote
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March 19th, 2016

A great site with beautiful clothes at the forefront of fashion, in my case I like the skirts and dresses that can be found on this site, delivery to France is super fast for something that comes from china!

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Thumbnail of user martinn21
1 review
0 helpful votes
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November 20th, 2016

Hello,
The items I purchased arrived in great quality and very fast. One item that I wanted to receive later was sent to me with free shipping. The order was dispatched immediately and I received it in a few days. The size charts were really helpful and all clothes are perfectly fit on my body. I recommend this site for its great design of clothes and many options to choose from! I didn't have any problems with paying. It's secure. The website is easy to navigate and is user friendly. Definitely going to make some new orders soon!
Best regards... Martin

Tip for consumers:
Don't hesitate to ask the staff about anything you want to know. They are kind and helpful.

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Thumbnail of user christinah87
1 review
1 helpful vote
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June 17th, 2017

I really enjoy online shopping and rosewholesale.com is my absolute favourite since they have a great variety of items from clothing to lifestyle products that are in comparison to the low prizes of mostly surprisingly high quality.
Also customer service is very friendly and helpful
The only thing is you will have to wait a bit since the shipping takes some time, but that makes you even more happy when your package finally arrives

Tip for consumers:
Make sure to always check the size charts before ordering, they can vary

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Thumbnail of user conniek12
1 review
6 helpful votes
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November 10th, 2014

Garbage. I actually received a blouse that was sewn correctly on one half and inside out on the other half. Ridiculous that they made the error to begin with but then to not even notice it in 'quality control' or shipping is unbelievable. No response to complaint.

Let's get these crooks out of here - these companies are why people are afraid of internet shopping.

Tip for consumers:
Don't support this junkGet them off the internet. https://www.ftccomplaintassistant.gov/Company#crnt

Hard to tell in pics below from photo quality but it shows one side with pleats correct - then the pleats sewn on the other side inside out - more wrong with just this one garment than this too!

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

We wish to let the customer know that we are extremely sorry for their disappointment.
We have send you the solution and wish your reply.We want to make it right as soon as possible.

Thumbnail of user aprilj12
1 review
1 helpful vote
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December 30th, 2016

I've ordered many times from Rosewholesale, and I'm very pleased with their products. They have the cutest clothes and I love wearing them. Yes, it takes my shipment a long time to get here. But that is to be expected. And the size runs small, since they go by China sizes. I'm tall and very slim though, so a size small always works just fine for me. If you know your right size, you're good to go. If you're unsure, just order up a size or two. But I've ordered a lot of tops, jeans and dresses from Rosewholesale and I've always been very pleased with their quality of clothes and my experience with the company. I will for sure be back to order more.

Tip for consumers:
Know that if you order from the USA, the shipping is international. So it will take a really long time to get to you. And the clothing sizes are based on China/Asian sizes, so they run really small. So you will need to size up maybe 1 to 3 sizes.

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Thumbnail of user kjghkjj
1 review
13 helpful votes
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April 19th, 2016

I ordered 3 items on RW, it took 5 weeks to get them (separately!). The quality of clothes is VERY poor. Well seen black crooked seams on white edges (especially on front). Very poor quality of zippers, ripped seams. Waistband looks awful. The pictures they attract customer with look so different from what you get. Don't waste your time and $. Good luck!
******
Response to RoseWholesale:

It's UNFAIR to attract customers with FAKE pictures! And it's UNFAIR to send customers Chinese sh! T instead of clothes your customers paid for! Total disrespect!

Tip for consumers:
Don't get fooled by pictures

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Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear kjghkj,

We are sorry about the situation.

Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
We have taken care of your complaint and will offer you a resolution. Please message us your order number.

Thank you very much for your cooperation.

Kind regards
Rosewholesale Customer Service

Thumbnail of user jacindan
1 review
6 helpful votes
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September 2nd, 2014

I've waited from July 21 until Sept 2 for delivery of this item. The "live chat" never had anyone available to chat; it was necessary to leave a message and wait for them to return the call.

When the dress arrived, the "large" would not fit an American 6th grader. I've posted a photo that shows that from should to waist is barely twice the length of an iPhone 4, if that. The waist is constructed to fit someone with a 21-inch waist. The "floor length" dress just below my knees... and I'm 5'5" tall.

Tip for consumers:
Don't do it.

Thumbnail of user robina35
4 reviews
4 helpful votes
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May 1st, 2017

I have really enjoyed my shopping experience on rosewholesale. The styles are current and are updated constantly. The prices cannot be beat, anywhere! They ship very quickly, often on the same day or next day of your order. I usually receive my order quickly, in 7-10 days. I am very happy with their website and their awesome service. I will be a long time customer! Thank you Rose Wholesale for being so great!

Tip for consumers:
Check back often to see new additions.

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Thumbnail of user nicoleh29
4 reviews
1 helpful vote
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June 9th, 2015

Yeah, that is what I got from them. My parcel has been sitting in a warehouse for two months, according to the tracking number. The address is correct; things are shipped here (to my workplace) all the time. However, they let me know that "Technically, Rosewholesale is not liable for this. Therefore there should be no compensation in such cases." So I spent $161 on some items from a site (that has shipped to me before) to merely have them deny me the product or compensation. Thanks Rosewholesale, I trusted you. (In case you did not catch that, the thanks was ironic, meaning I did not mean it - why would I thank you for taking my money and denying me my product?).

Tip for consumers:
Make sure you get the better shipping! The flat rate takes a LONG time and there is often deals for the better shipping anyways!

Thumbnail of user markm170
1 review
7 helpful votes
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March 20th, 2015

I purchased my first item, a great looking coat about a month ago. I am extremely happy with the quality, it was just as pictured on their website. The coat arrived securely packed and inside the packaging the coat was inside a zip lock plastic bag.

Delivery was within three weeks, I did need to communicate with the sales staff a couple of times just to check on some minor details, they were very courteous, polite and helpful at all times.

I definitely plan on becoming a regular customer

Tip for consumers:
Just consider up-sizing your purchase, this clothing range is Asian designed and made garments which are slightly smaller than the European or western made clothing. I am of small to medium usually , I bought a medium which is a little tight but not entirely uncomfortable.

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Thumbnail of user barbaras57
1 review
13 helpful votes
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December 5th, 2014

I got my package yesterday, and i thought it was a bad joke. They sent me 4 items instead of 8. And the quality of these clothes are junk, the worst i have ever seen. There was a bill in the package about 20 dollars, but I ordered clothes about 145 dollars. I am very disappointed.It sounded too good to be true. Do not order from this company because you have to pay the expensive shipping coast and get a poor quality clothes.

Tip for consumers:
Do not order because the quality of these clothes are junk

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Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Barbara,
Thank you for being kind enough to tell us about your experience!
First, I want to start by saying how sorry we are about your problem.
I have send you the solution to your email and then have gave you the solution. Wish your reply.
Unfortunately, the ETA for this item is still some time away. We are looking into the messaging our site presented at the time of this sale as clearly we did not manage this customer's expectations well. We hope he will give us another chance so we can show that this was an aberration.
We want to apologize for any and all inconvenience caused.
Best Regards
Rosewholesale customer service

Thumbnail of user rosep30
1 review
1 helpful vote
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March 28th, 2015

First it took months to get one of the two blouses I ordered in Nov. When I did receive one it was way too small and smelled horrible like industrial chemicals. The other blouse I never received. I've contacted them about a refund and have not gotten one. $32.63 down the drain. Horrible experience.

Tip for consumers:
Stay far far away. Do not purchase from rosewholesale.com ever, tell your friends and family to stay away.

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Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Rose,
Thank you very much for your review.
Firstly, we want to tell you that our sizes run small, but we have detailed size chart on our website. Hope you can check out policy carefully to see it it is out fault.
Secondy, we shipped your order in 2 packages as they were shipped from different factories.
We will e-mail you for more details. Please check it.
Best regards,
RoseWholesale Customer Service

Thumbnail of user katalinz
1 review
0 helpful votes
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February 22nd, 2017

I ordered a 24 Pcs Fiber Face Makeup Brushes Set with Brush Bag. The product arrived within a month. Product was just as described both appearance and quality wise. Have now used it a couple of times and although the brushes a very soft, they were very well. Based on my experience I recommend this seller and their product.

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Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Katalin Z,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Check back at Rosewholesale.com again soon for all our latest deals.

Many thanks
Rosewholesale Customer Service Center

Thumbnail of user geraldt29
1 review
1 helpful vote
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October 23rd, 2017

Horrible customer service, I bought a swimsuit in may and they refused my complaint because they said it had been too long since my order. But they set the shipping date to say it would not be here for a very long time, that way you won't know should complain till after the 3 months they say you have to lodge a complaint. Screenshot of the reply bellow to my complaint.

Tip for consumers:
Never use this site

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Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Gerald T.,

Thank you for raising this issue.

Very sorry that we have failed to find your message before.
Normally customer needs to contact us earlier abou the order issue within three months.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply,

Rosewholesale Customer Service Center

Thumbnail of user caroly245
1 review
3 helpful votes
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February 13th, 2015

I should have read these negative reviews before ordering from this company. I would advise you to save your money! The merchandise is poor quality. One item I ordered (a coat) had a cuff that was sewn incorrectly - it was twisted and sewn upside down. When I tried to return the item, they advised that it would be cheaper to keep it. After many emails back and forth, they would not refund the full price of the item or shipping. Another coat I had ordered had a hem sewn incorrectly - and they would only refund me $8 for both items. I ordered a couple of other items and my total out of pocket was $98 including shipping. The shipping is expensive since it came from China to USA. You think they would refund me for these items with a return on merchandise to keep my business. They obviously have a formula for returns - the max being $8 refund. SAVE YOUR MONEY! I will donate the coats and I will not order from them again.

Thumbnail of user chinim
1 review
3 helpful votes
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December 10th, 2014

I bought some items last month and all of them arrives perfectly packed. All the things are excellent quality, and the customer service is also great. It took a month to arrive, but it worth it. Also its really cheap. I wil be buying new stuff really soon! Thank you Rosewholesale!

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Thumbnail of user isisb3
2 reviews
3 helpful votes
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April 1st, 2018

As a plus sized woman with quirky fashion tastes I often don't find many things in physical stores that I like or will fit and sometimes both. But shopping at Rose Wholesale they have a variety of clothes to meet my personal tastes at prices I can justify spending. They're shipping although standard is still good, they offer tracking numbers and it always arrives right on time. All of the items have met my expectations and don't have questionable construction for me to worry about. Their size chart is on point especially if you are knowledgeable about by our body type and the measurements.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Isis,

Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.

Many thanks,

Rosewholesale Customer Service Center

Thumbnail of user abigailr12
1 review
1 helpful vote
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January 12th, 2018

This site has become my favorite online shopping place. The clothes I've gotten have all been cheap, good quality, and look great. Haven't had any shipping problems either. The only downside is the lack of a small size on some items.

Tip for consumers:
Check the size scales! Some things run large/small. Just pay attention to that.

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Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Abigail R.,

Thank you for your kind review about Rosewholesale. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Rosewholesale.com soon!

Best regards,

Rosewholesale Customer Service Center

Thumbnail of user dharania
1 review
1 helpful vote
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December 24th, 2017

They have amazing trendy jewelry collections at affordable prices. The quality is very good. Received the goods and was awe struck. Got delivered on right time. Products are exactly as described in their website.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Dharani A.,

Thank you for your kind feedback. We are grateful that you took the time to write a review.

We hope to see you on Rosewholesale.com soon!

Many thanks,

Rosewholesale Customer Service Center

Thumbnail of user destynel
2 reviews
2 helpful votes
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November 24th, 2016

Amazing site great cheap products I've gotten hair from here so far only and I've loved every single one for free points http://m.rosewholesale.com/get-it-free-sign-recommend-goods.html your welcome lol

Thumbnail of user biancab6
1 review
1 helpful vote
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June 30th, 2015

I usually buy costume jewelry from them and get it in about 3 weeks with regular shipping. If you are buying cloths however, be very careful to look at the measurement breakdown and then go up a size.

Thumbnail of user angeliaw
2 reviews
6 helpful votes
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August 8th, 2016

I ordered a bathing suit, blouse, and shoes. They were all too small. Could not use anything. Shipping is too expensive to try to send back. I am just stuck with it. If anyone orders from them order 2 sizes bigger than you need.

Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear Angelia W.,

We are sorry for the situation.

We do our very best to provide pretty accurate measurements in the size chart under product information. Please refer to our size chart for the size you need.
We have noted your case and solved for you via ticket. Could you please check it?

Yours sincerely,
Rosewholesale.com Customer Service

Thumbnail of user vickiej
1 review
6 helpful votes
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October 9th, 2014

Report to the bank as a fraudulent claim and you will be reimbursed. My goods didn't arrive and I never received any replies when I tried to follow up. No tracking number received either. Can't believe people think they can get away with it! Makes me so mad!

Tip for consumers:
DO NOT PURCHASE A THING

Thumbnail of user nelip
1 review
5 helpful votes
  • Send Message
December 22nd, 2014

Great selection of clothes, shoes and accessories. Cheaper than many other sites that offer the same items with less shipping cost. Fast delivery and you get what you pay for. Purchased from them multiple times and will buy again.

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From the business

Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.

Company Representative

Thumbnail of user customerservicer
CustomerService R.

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