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RoseWholesale has a rating of 2.6 stars from 3,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RoseWholesale most frequently mention customer service, tracking number, and credit card problems. RoseWholesale ranks 138th among Discount Clothing sites.
A great site with beautiful clothes at the forefront of fashion, in my case I like the skirts and dresses that can be found on this site, delivery to France is super fast for something that comes from china!
Tops defy description in shoddy. Lopsided, more buttons than button holes, flimsy. No response to multiple complaints with vendor. Notified credit card and received immediate credit. Better Business Bureau has ALERT for this business
This is a piss poor excuse for a clothing store! Do not purchase from here. Bad quality! Bad customer service and a real scam!
Tip for consumers:
DO NOT PURCHASE FROM THIS WEB STORE
IThis company is a scam, I placed an order back in August, 2015 and have not received it. When you try send a service inquire, it does not go through. DO NOT ORDER FROM THIS WEBSITE.
Dear Jennifer W.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
Please leave your order No. So that we could contact you and offer you a solution.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards
Rosewholesale Customer Service
Other 1 star reviews are accurate. I have not received my order placed 11/16/14. Here's the interaction with their customer support that exemplifies the horrible service:
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Hi there,
Where's my stuff for my order? It shipped November 17,2014. When I click the link to track the shipment from China, I get an Error 404 page not found message.
Thanks.
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Thank you very much for your recent message.
1. If that, could you please check your address right or not? Then please go to the local post office to check them. If you didn't find them, please contact with us.
2. By the way, the remain item YE******* stops its production. Would you like to exchange or get refund?
Thank you for your continued patience and kind understanding.
Best Regards
Kelly
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The address was correct and the post office doesn't have it. I would like a refund for all items.
Thank you.
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Thank you very much for your recent message.
We are very sorry for any incovenience. Here are two solutions:
1. We'd like to ship them for you again, could you please pay for the shipping cost?
2. We'd like to apply the refund of your items' price $30. And by the way the remain item YE******* is not in stock, would you like to exchange or get refund?
Thank you for your continued patience and kind understanding.
Best Regards
Kelly
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Dear Stephanie,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Could you tell us your order number or your email address? Then we will check your order and give you the order status. Wish your reply.We want to solve your problem as soon as possible.
We did not live up to our own expectations and want to say how very sorry we are.
Best Regards
Rosewholesale customer service
Love the design and the service is very good. I received my parcel on time. Overall im happy with the service and products. Will order more soon!
DO NOT WASTE YOUR MONEY ON THIS TRASH. Worse quality ever. I can not give any of this trash as a gift. I wish I could return everything and get my money back.
Dear Ana,
Thank you for your recent comment.
We feel sorry for the inconvenience that you have described.
We have checked for you but we cannot find any information regarding the order you offered, would you please sign in your account on our website and offer us the correct order number?
We need the order number to confirm the situation and figure out a solution for you.
Looking forward to hear from you.
Best Regards
Rosewholesale Customer Service
Everything I bought came quickly and for a good price! I enjoy shopping there and will definitely be back.
I am very satisfied with my purshasing experience with Rose Wholesale. Quality of products and exeptional customer service.
Order number HR**************
Email *******@hotmail.com.
I would like to know where my order is. Please contact me ASAP!
Dear brenda,
Thank you for notifying us of your complaint.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
I want to extend my sincere apologies for the problem you have experienced.
Kind regards,
Rosewholesale Customer Service
First disclosure... I've never ordered from here, so can't accurately rate it. I'm giving it this rating based on the totality of the other reviews I'm reading. Like everyone else, the prices and the variety of beautiful and unique items caught my eye.
What I would say for ME, that I would need to see before I would order from Rose Wholesale would be this:
1. Offer a flat rate price for shipping all items in the order, vs charging more than the price of the item... the weight is not much on most items... with some research, they could come up with more economical shipping options. I'm no longer excited to see the low price once I see how much it costs to ship it (to the U.S.).
2. Do something about the sizing. It is confusing and makes you nervous that your item will not be something that fits. A centimeter conversion chart is not handy for customers. Design your website so that you can choose sizing for your country and then be DARN sure, it is accurate. Because it appears it takes a very long time to receive orders and to process returns, this is one of the most important things you could do.
3. Make your shopping experience CONSISTENT. Many customers are happy... but for many others, the shipping time, sizing, and quality of products, as well as turn around time on returns is INCONSISTENT. I want to read reviews that have far more positive reviews, with only the occasional dissatisfied customer... and of those that they were happy with prompt correction of an error.
As an aside, I originally went to the site based on an ad with pictures of a beautiful dress that appeared in the sidebar of facebook... only to find that the beautiful dress was nowhere to be seen... so it isn't a current photo of an available item... and I went through all of the over 3,000 dresses!
You have a lot of work to do before I can feel comfortable ordering.
Hi there. I just want to make some of things clear.
Yes everything was okay with my order. Except the price. Here the details if you go there:
Commodity price: 21.32 (it's the total of what i bought) + Delivery costs: 18.14 + Insurance: 1.43 + Tracking number: 2.00
Your payment amount should be: USD42.89 not so cheap.
Rosewholesale asked me to write review on different site and promessed me to have a beautiful gift. The gift is 1300 points. You cannot pay your order with this points.:)
Curiously i have no access to my tickets with the messages.
I had to write the revieux in sitejabber.com; Trustpilot.com; ResellerRatings.com; I hade to make a screen for prove that i don't check the box who asked « does Rosewholesale.com asked you to write this review?» so YES they asked me to write a review...
Sorry RWS i don't done a so good job you want to me!
I am not a liar i am not that kind o person. If you were so confident toward your compagny you will not have to ask us to write a review for your job.
I wish that one day you have confidence in your company and your customers
This is the worst company ever, i never received my items i wited over a month, it worst customer service i have ever seen. Never Ever buy from this company they are a rip off i will breporting them to bbb. BEAWRE OFTHIS COMPANY
Tip for consumers:
never order from this company it is a hoax
I love shopping here, I especially love their maxi dresses. They run small so I buy larger size and have it taken in.
If somebody wants to buy cheap clothes with a great quality I'll recommend to buy in this site, is the best so far in this area.
Dear Fidel A.,
We appreciate that you took the time to write a review.
Thank you,
Rosewholesale Customer Service Center
I have just done a large order but fortunately looked at reviews first, thank God I did. The reviews are dreadful. I am so pleased I didn't order it.
Dear Inge,
Thank you for notifying us of your complaint.
We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index, we will do our best to assist you.
We regret the frustration that your experience has caused you.
Yours sincerely,
Rosewholesale.com Customer Service
Great service fast shipping weldone keep up the good work it got nothing do woth other site as the size and all description is great
Dear Michelle B.,
Thank you for your kind review about Rosewholesale. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Rosewholesale.com soon!
Best regards,
Rosewholesale Customer Service Center
PLEASE DO NOT BUY
All the positive comments are SCAMS.
I am SO FURIOUS I even have to give it one star.
1. The photos looked so nice I bought 150 dollars worth and later found out I was charged more. I thought it was US site so the currency difference might have been the reason. But NO. It does not say ANYWEHRE it is a US site and when I asked them, they said they were a US site. THEY LIE.
2. Two of my items did not arrive
3. One of the pants had a HOLE in it. I asked for a refund but they refused and told me to sell it to my friends or relatives. I don't want to sell a faulty item to my friends so they said they will give me a 6% discount which is RIDICULOUS because I only save 6 dollars when I spend 100 dollars and I do not even want to spend a cent on this website ever again!
4. One of the dresses I bought was a small size. I'm telling you I looked like I was wearing my grandma's clothes who is about 100 KG.
5. I wrote a post on their website under the clothes not to buy. It has not been posted. Only the GOOD comments are posted meaning they FILTER THEIR COMMENTS FROM CUSTOMERS. That is why you only have positive comments on their website. No Negative comments.
Yes it's cheap but I'm telling you are getting what you are paying for. CHEAP QUALITY. DON'T FALL FOR IT. Buy from a TRUSTED WEBSITE
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know. I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
I checked your name, but haven't found any order. Would you mind tell me your order number or e-mail address? Let me check your order and solve this issue for you.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Rosewholesale staff
I was happy with every aspect of my order. The product itself, the price, using the website, shipping...
Im very happy with Rosewholesale... Prices are good, products are good and customer service experience has been awesome
It says I was refunded but have received nothing. Tried to contact through phone and Live Chat and nothing. I demand assistance.
Dear Juan R.
Thank your for your message.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please note that we have refunded you on 10/17 and please check in your bank.
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I ordered a white linen jacket and received a jacket made of thin, crumpled plastic. Would not even make a decent raincoat.
* RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Bernie D.,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.
Many thanks,
Rosewholesale Customer Service Center
I received my order fast and it was wonderful! I recommend rose whole sale to anyone! My package was just as advertised.
Dear Kirstie C.,
We would like to thank you for your kind review. We at Rosewholesale will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you at Rosewholesale again soon.
Many thanks,
Rosewholesale Customer Service Center
Ordered over a week ago and paid extra so would get order in max a week. So far not even a confirmation by mail! Plus its impossible to get in touch!
Dear Claire,
We are sorry about the situation.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
We have taken care of your complaint and offered a resolution via the ticket center. Could you please check your Rosewholesale account and answer to us?
Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
I've ordered clothes from Rosewholesale and I was not disappointed. I absolutely loved the quality and the price for them. I will order again soon!
I love to receive products from this store: everything is cheap and of good quality. I live in Italy and I receive all very fast
Got what I paid for I guess. Really poor quality clothing... lots of threads hanging off the clothing and the fabric is cheap and nasty.
Tip for consumers:
Very low price because it's really poor quality.
Gain trust and grow your business with customer reviews.
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
We want to apologize for any and all inconvenience caused.
Could you send us the order number or your email address? Then we can check your order and we will try our best to solve your problem. Wish your reply.