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RoseWholesale has a rating of 2.6 stars from 3,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RoseWholesale most frequently mention customer service, tracking number, and credit card problems. RoseWholesale ranks 138th among Discount Clothing sites.
A great site with beautiful clothes at the forefront of fashion, in my case I like the skirts and dresses that can be found on this site, delivery to France is super fast for something that comes from china!
Tops defy description in shoddy. Lopsided, more buttons than button holes, flimsy. No response to multiple complaints with vendor. Notified credit card and received immediate credit. Better Business Bureau has ALERT for this business
I'm trying to return items but no email address available please contact me in regards to this issue
Thanks
Cate Winnell
Received 6 items all of them broken. Could not get a reply from this company
Now I am out all this moncy
Dear kerry y.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind sending us your email address or valid order number? We wish we can solve the problem together soon.
As you can check, http://user.rosewholesale.com/m-users-a-orderinfo-n-H15081123779903.htm
The order number you provided leads nowhere.
Please feel free to email us
http://www.rosewholesale.com/m-article-id-12.html
Thank you all for all your time and continued support!
Have a nice day!
Kind regards
Rosewholesale Customer Service
You wait ages for order... The worst thing you can`t contact them on their web site...
IF ONLY YOU COULD COMTACT THEM... TO LET CUSTOMERS KNOW WHATS HAPPENING WITH THEIR ORDERS
Dear Rob B.
I want to start by thanking you for notifying us about the issue.
We regret any inconvenience or frustration that your experience has caused you.
Here is the link of our Suppor Center http://support.rosewholesale.com/
Please change other browsers if you can't open it.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards
Rosewholesale Customer Service
Always very nice service and good items. The shop is very easy to look at, and there is something for everybody.
Dear Gitte J.,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us.
We appreciate your support.
Rosewholesale Customer Service Center
One of the worst sites to buy from, the quality is the worst i have ever seen. And cannot find an email to complain to them about..
Dear sara,
Thank you for taking your time to write your review.
Rosewholesale offers a 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We are sorry for the frustration this has caused you.
Kind regards
Rosewholesale Customer Service
I HAVE BEEN RIPPED OFF FOR 3 ITEMS. Like many on this site, no contact, etc. etc. I could cry I work so hard for my money to have it ripped off like that..
Dear Donna,
Thank you for notifying us about the issue.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us at this number -(1)917-621-0925 between 08:00-21:00(GMT+8).
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We are sorry about the situation.
Kind regards,
Rosewholesale Customer Service
The prices, shipping times, customer services are optimal! My product was exactly was I was waiting for.
Dear Cinthia C.,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Rosewholesale.com again soon for all our latest deals.
Many thanks,
Rosewholesale Customer Service Center
I will never ever purchase anything from this site. They sent me clothes that can fit a baby. I cant do anything with the clothes. THIS IS A SCAM PLEASE DO NOT ORDER FROM THEM. THIS A SCAM.
Dear Fanyetta H.
Thank you for taking your time to write your review. We really appreciate the feedback.
Would you mind proving us your valid order number or email address? Hope we can get in contact with you and resolve the problem together soon!
We fully understand your frustration and we apologize for the inconvenience. We hope that you choose to give us a second chance next time. This is certainly not the way we do business, so we will endeavor to provide you with the highest levels of service.
You are a valued customer, and we are committed to providing you with the best service possible.
Kind regards
Rosewholesale Customer Service
What you see in the pictures and what you get is completely different. The quality is not good too. I wasted all my money.
* RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Karan R,
We are sorry that you were not satisfied with your order.
We do provide very accurate product descriptions on all of our product pages.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.
Best regards,
Rosewholesale Customer Service Center
I read that their sizes run small. So I ordered 2 sizes larger. Still way too small. You need to order 4 sizes bigger
Dear Jackie P,
We regret that our service and the items did not meet your expectation.
We do our very best to provide pretty accurate measurements in the size chart under product information.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Yours sincerely,
Rosewholesale.com Customer Service
First i ordered three tops, which it was nice and got it within two weeks. I ordered two more blouses after and it is been a month. Still waiting...
Dear Sumanlatha m.,
Thank you for raising this issue.
We at Rosewholesale offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Many thanks,
So, I order my dresses December 8th, and paid for extra shipping and still have not got it, when i contacted them they said it will take 20-45days from TODAY!
Tip for consumers:
Don't go here!
Dear Susan B.
Thank you your feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you in the ticket.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Kind regards,
Rosewholesale Customer Service
I have no way to contact these people and i have no order confirmation or tracking number, it's been 7 days and my shipment is still processing? HOW DO I CONTACT THESE PEOPLE
Dear Bella B.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
Please leave your valid order No. Here so that we could contact.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
I will never order anything else from this site. I have called and sent messages and have had no response.
Dear nicole P.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
We feel very sorry for the late reply and please check your ticket and reply us.
Once again we apologize for any inconveniemce we may have caused. Thank you very much for your understanding.
Kind regards
Rosewholesale Customer Service
Ordered shirt and coat for my little girlfriend and little girl, on 10/05/15. Still haven't shipped. Still in processing. POOR.
Dear Richard M.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
Please leave your order No. Here so that we could check for you.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service
Cheaply made, very cheaply made! Took forever to get my order. I made better clothes in sewing class. I highly suggest to not use this site.
Tip for consumers:
Run do not use this place.
I recommend rosewholesale.com very much!
I bought watches who have very good prices and awesome quality and i'll buy again!
I ordered 18 dresses. They sent 15 and then never sent the rest and refused full refund, Liars and cheats
Dear Denise,
Thank you for taking your time to write your review. We really appreciate the feedback.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
We would like to resolve this issue for you and we have sent you an email, please kindly check and get back to us soon.
Thank you so much again for bringing the issue to our attention.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Customer Service
Never again will I order from this place. I still am waiting on part of july order of 2 dresses and 2 wigs.
Dear Martye C.
Thank you very much for your attention, we are honored to get your reviews.
First, I want to offer my sincerest apologies to you for the issue.
Because it is international surface mail and there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company. Most orders sent with this service provider can arrive between 10 and 25 working days.
In addition, we have replied you in four emails and please reply us and we need your help to solve the problem together.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
We are more than willing and glad to assist the cutomer and we are going to contact him or her, hope we can rosolve the problem together soon!
Kind regards,
Rosewholesale Customer Service
So far i had a great experiences with online shopping... And i find everything i need on rosewholesale... Thank you so much rosewholesale
Tip for consumers:
Safe and Fast shipping
I got my coat today and it was way smaller then what I ordered. I realize Asian sizes are smaller so I ordered a size bigger and it was way small. NEVER WILL I ORDERED AGAIN.
Dear Rose H.,
We apologize for any inconvenience caused.
Please note that with our registered and expedited delivery we offer all customers a tracking number. You can use this to track where your package is and see an estimated delivery time.
To track a parcel please visit here: http://new.17track.net/en.
We have sent you the details via a ticket. Please login to your account to check.
If you have any further questions, please contact us and we are more than happy to help,
Rosewholesale Customer Service Center
I got an email from you saying I had a message about my refund. I went onto my account there is no message on there
Dear Bree W.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue
Please rest assured that we have taken care of your issue and we could refund you immediately if you don't want it any more.
So please leave your order No. Here so that we could contact you to solve it.
Thank you very much for your cooperation.
Kind regards
Rosewholesale Customer Service
I ordered a polka dot dress from this company earlier this year in February for my best friends hens night in March and when I received the dress it was way too big! I followed the EXACT size guide and measured all of my areas before ordering. According to the guide i was an extra large. But i did NOT fit into my dress and was very unhappy about it.
I proceeded to request a refund, but the company said they would send another dress in time for the event. THEY DID NOT COME THROUGH! They proceeded to tell me that the size information for each product was different, but that they provide size charts and size conversion charts for each item - this did not matter as the original size chart DID NOT WORK FOR ME!
So I had to GUESS what size I would be.
They then said the second dress was shipped out on the 1st March and would arrive within 10-25 business days - this meant I most likely would NOT have it before the hens party.
I DID NOT have it before the party so had to buy another dress. And THEN when I asked the company ONE LAST TIME when I would receive the second dress, they said they wouldn't help me until after May 1, when the dress should arrive... this is over 2.5 months after I ordered the dress originally. What A JOKE!
HOW DOES THIS MAKE SENSE - they NEVER once offered a full refund and now I have wasted $60 on a dress I could never wear!
The ONLY way they could redeem themselves now is to give me a FULL refund.
* RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Nicole P,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page to help them choose the correct size.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Rosewholesale Customer Service Center
I've bought 4 jackets on this website and only two of them were delivered( and the other two a few days ago), to my suprise when i've tried them on they were really short, I emailed them back asking how could I returned the items and swap them for a bigger number.
Since my first email they keep sending me the same request "We are extremely sorry for the inconvenience that may have brought to you.
But would you please measure the bust and the length of the item you received but not satisfied with?
Just like what I will show on the attachment.
We do need the pictures to confirm the exact problem you met so we can solve the problem bettter upon your proof.
We will contrast our size charts with the pictures you would offer and then decide whether it is us that should be blamed.
Please rest assure that if the mistake lies in us, we will compensate you a reasonable offer.
As for the remain unshipped items, do you want to change the size for them?
Thank you for your cooperation.
We look forward to hearing from you" and I send them the pictures so many times that I lost track of how many times I've send them and the last thing they told me was "Thank you for your message.
We do misunderstand your previous message.
You have received your two items and found that they are not fit to you.
We are sorry for this inconvenience and we would like to express our sincere apology regarding size issue.
Please have a look at our warranty terms and policy about size
In order to solve this issue, could you please send pictures based on the instructions given in the warranty link?
Please kindly help us resolve this to your satisfaction by measuring the dimension in the size chart(like the length, sleeve length and shoulder width) of the clothing you have received and then send us the photos. These should be well-lit and clear allowing us to confirm the problem and resolve it"
My best advice don't anything of there items(no quality and no refund)
Dear Ruben C.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Kind regards,
Rosewholesale Customer Service
Gain trust and grow your business with customer reviews.
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
Dear Cate W.
Thank you your feedback.
We very much regret issue and fully committed to resolving it to your satisfaction.
Please rest assured thta we will contact you and solve your problem as best as we can.
Thank you for your support and patience.
Kind regards
Rosewholesale Customer Service